Get matched with top humidifier repair pros in Aldie, VA

"I’ve been a loyal Snell customer for years, but this recent experience was deeply disappointing. After our AC failed in August, Snell diagnosed a leaking evaporator coil. We chose to replace the system through them, and the salesperson took time to evaluate the setup in advance. However, on installation day, the crew arrived without the correct ductwork and had to make adjustments on the fly. Unfortunately, the adjustments were poorly executed: • The Aprilaire humidifier was mounted on sloped ductwork rather than a level surface, contrary to manufacturer specifications. • The hole for the humidifier was cut inaccurately. • The drain line was left kinked in multiple places. Aprilaire support later confirmed the humidifier was not installed correctly and warned this could lead to water backing up into the system — a concern I had raised with the installers before they left. Despite multiple follow-up attempts, I received no meaningful response. I was told my concerns would be escalated, but no one followed through. This was a major investment, and I now feel I need to bring in another HVAC team to correct issues that should have been resolved from the start. I’ve recommended Snell in the past, but I can’t in good faith do so now after this experience."

"We had an absolutely fantastic experience with X&M Heating and Cooling! From start to finish, Richard was beyond responsive, professional, and genuinely a pleasure to work with. You don’t always expect replacing major home systems to feel stress-free, but Richard made the whole process smooth and even enjoyable. They replaced our AC/Furnace (Condenser, Coil Pack, and Heater) as well as our hot water tank—a big job—and the crew knocked it out of the park. Everything was installed with care, attention to detail, and a clear pride in their workmanship. Richard took the time to explain what was happening every step of the way, which gave us total peace of mind. What stood out most, though, was the responsiveness. Whenever I had a question, Richard was quick to answer, patient, and genuinely friendly—it felt like working with a trusted neighbor rather than just a contractor. If you’re looking for a team that does top-notch work - don't look any further."

"Professional, expert paintings, appeared on time. No complaints. Gate good advice on wiring home for wifi TV. "

"they are an excellent installer"

"ARS's customer service is subpar. I called 6 times in one day to report an issue with a thermostat and each time I requested a manger to call me back to confirm that this repair will be covered by a ten year warrantee when I purchased the HVAC system just over 2 years ago. No manager called me back . when ARS finally called, their employee tried yet again to upsell me on some nonsense I was NOT interested in or needed. ARS changed my Apt from 2 -6, to 6-9 without notifying me. My AC is still down. I would never recommend this company to anyone. In fact I asked their tech to take a photo of my warrantee paperwork so that I would not end up arguing with them about coverage in the future. this is a horribly run business. I already reported ARS to the BBB. no chance they'll change their practices though. Their Techs are good, with lousy management. "

"Very professional, explained the process and solution very clearly. Did exactly as I requested and moved my thermostat on my wall."

"The best folks I’ve ever dealt with. Sales, service , delivery and installation all excellent. The installer Rafael Gomez was amazing he went above and beyond with the installation. Placing extra supports by using 2x4s to make sure the dishwasher fit perfectly."

"Made appointment for them to come over for an estimate (which they charge for) between 9-12 today. They are a no show. I wasted the whole morning on them. DO NOT recommend."

"My AC failed and I had limited time to find a good solution, I made a phone call to Relax HVAC based on the online reviews and it was a great decision. Nasser came to check the situation, he gave a very detailed and comprehensive overview of the situation and provided with the options I had. I decided to replace the unit, Nasser went above and beyond to find a unit delivery service but there was nothing available over the weekend so this gentleman went for unit pick up himself and finished the installation within a day from my initial call. Moreover, the provided price was very reasonable.I can't be more happy with the outcome and highly recommend Relax HVAC"

"Service was excellent. Able to schedule an appointment on the same day. Serviceman arrived within the scheduled time frame. Diagnosed and resolved the issue quickly. Showed and explained the problem. Informed me of the cause and how to prevent it in the future. Also advised me how to resolve the problem myself. Their service and repair charges were about 30% lower than any others."