Get matched with top water heater pros in Ore City, TX

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I was super impressed with Tristen and his fellow employee. They were very fast and knowledgeable on what they were doing. Since they charge by the hour they were working really fast but getting the job done right which I was happy about. What was most impressive was that they could listen to what I was saying and work at the same time since they know they are charged by the hour. They wasted no time getting to work and I was pleasantly surprised by the price. I expected it to be much higher considering all the issues I had."

"They came out on short notice. Quality work on time. Very pleased with the experience. I will recommend Richard Holt plumbing to my friends. Thanks guys"

"Landmark Uses Disreputable Contractors ? AZA Repair & Brenovations HVAC Are the Worst Landmark sent AZA Repair for my refrigerator, and they left it worse than before?still not working, scorch marks from a blowtorch, copper lines sticking out, tools and oil left behind, and no receipt. Then Landmark sent Brenovations HVAC for an AC motor replacement, and that turned into exposed wires, bolts hitting fan blades, missing parts, and complete disregard for safety near my kids? play area. Both companies were unprofessional, negligent, and refused accountability. Landmark?s use of these contractors makes me seriously question the value of having a home warranty at all."

"Excellent work by Aaron"

"Everything went well. The only thing that I don't like was about my yard, but they were good."

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"

"We have a rental property in Diana Texas and we live in Houston, so having RELIABLE trades that you can call and they will take care of things without you being there is very important. I used Scott once before and had no issues. However this second time, I called Scott to go to the rental property because the tenants were complaining of a lack of cooling. Scott went and topped off the Freon and reported everything was cooling good. Within 3 days the tenant notified me the unit was no better and only getting worse. At this point I called Alco Air, the original installers of the unit thinking it might be a warranty issue. They sent a technician out who went up into the attic and determined there was a bad refrigerant metering valve on the unit which is why it was not working. They would have to order a part and wouldn't be in until 4 days later. I texted Scott and he told me he could get the part, "no problem", and get it installed quicker, which was the most important decision since our tenants were without a/c. I cancelled the order with Alco and told Scott the work was his, just keep me informed. 4 days later, Scott said the part was on its way. 1 day after that Scott said he still had not received the part. Then, after I requested an update so I could at least let my tenant know something, Scott told me I should go back to Alco and use them! He said he was at the mercy of the supplier for the valve and couldn't do anything. I explained to him that I was at HIS mercy because I had cancelled Alco to use him because he assured me getting the part was no big deal. Then he shut down and did not answer any of our texts or calls. My wife called his office and asked them to get in touch with him to call her. When he called her, he told her he didn't need our business because I was rude to him and he had plenty of other business, and he was cancelling our order. I could post our text stream, but I don't believe that is necessary. My suspicion is that he forgot to order the part on the Friday I gave him the job, when at the time he said it would be no problem getting it. I don't know this, but I suspect it. I'm also curious why he didn't do more investigation into why the unit wasn't working, settling for just adding Freon and not checking for other issues. The Alco Air technician went into the attic and found the real problem immediately. My biggest shock in lack of professionalism is Scott's immediate decision to dump us and hang us out after we had cancelled the other ac company to use him. We were polite to both he and his office, (we're not yellers and screamers) - all we needed was an answer to our questions so we could keep our tenant informed."