Get matched with top deck repair pros in Karnes City, TX

"Think twice before hiring this company. This review is based on how we were treated by the owner Donnie Ferguson. We hired Diamond Decks to install a patio cover in our backyard. The cover is beautiful. The material matches the house and the craftmanship of the fireplace, roof and woodwork are exactly what we wanted. Here’s where it all went wrong. The last job was to stain the concrete both existing and the new walkway we had them install. The crew did not power wash the 10-year-old concrete before staining. We contacted the project manager right away and asked why they were not power washing and he said the crew didn’t think it needed power washed. Ten years of dirt and they didn’t think it needed power washed? Prior to staining, the crew put samples of the color on the concrete and asked for approval of the color. They didn’t wait for the stain to dry but had us sign off on the color while it was wet. The certificate we signed says “Do not sign this certificate until all services have been satisfactorily performed and material supplied or goods received and found satisfactory.” Despite this warning they had us sign the certificate prior to the stain and seal being applied. Let me also point out that no one asked us what we wanted the stain to look like or guided us in any way to get the look we wanted. The stain looked nothing like we wanted so they came back and applied another color and seal and made it worse. We reached out to Donnie and let him know we were not happy with the stain. His resolution was to charge us another $10,000 to do an overlay on the two patios and then apply another stain. Donnie believed it was the old concrete that was the problem and thought we needed an overlay. We received quotes from two other companies to fix the stain. Neither company thought we needed an overlay. Instead they would remove the seal and stain and reapply the color we wanted. We again reached out to Donnie and respectfully asked for a reduction in our final payment of $7500 to fix the concrete stain. This was his reply: Absolutely not. We are experts and what we do and the color selection you picked does not need multiple coats. I do not care who you are getting your false information from. And you cannot remove foot print and terrible texture work that is in the concrete work we did not pour. The imperfections would be difficult for anyone to see because they are enhanced once the color and sealer are applied. This has one of the best sealer you can use and this is specifically why the form says DO NOT SIGN THIS FORM Unless you approve the color. It’s not an easy product to strip off hence the reason it last much longer and that’s why we use it. The balance owed is now past due $41628. I will need payment in full by the end of day or I will need to notify the attorneys that the contract breach is made. You’ve signed all the paperwork we asked of you and now you wanna insult us by telling us you want us to refund money cause you don’t like what you selected. This is the owner of the company, threatening, insulting and hostile. We of course were not in breach of contract and he knew it. They had just completed the work seven days ago. Again, think twice about hiring this company. They showed a total lack of concern about our dissatisfaction and blaming us for the results of the concrete stain. I will say that Casey, the project manager, was always professional and showed empathy for our concerns."

"They were excellent. Was in the job site early and finished quick. They were good at keeping everything clean and hauling things out. "

"They went above and beyond, wonderful company, professional and on time"

"Working with JR was a simple, no nonsense and professional experience from start to finish. We wanted some kind of shade for our uncovered patio. JR came over, listened to what we were looking for, and came up with some options and a plan. JR‘s quote was right in line with, or less expensive than other quotes we had received. We ended up going with an approximately 30x12 cedar arbor. Once we settled on a day to get the arbor installed, JR and his crew came over on the scheduled day, and was on time. He and his crew were very professional and friendly, and they were very efficient. What I thought would be a multi day job was completed in one day. As for the results, the arbor is beautiful. It really does provide significant shade. It is as if we have a covered patio, but with the benefit of having air circulate more freely. We love our arbor and highly recommend JR for any arbor, deck, or other wood work job. He does excellent, professional work at a fair price."

"Joe was completed in 5 days. Day one tore down old deck. Started framing new deck out on day two and worked all day without lunch break. Day three and four were full days of work with deck completed before 5 pm on day four. Day five they were here with a trailer to clean up and haul away all old deck debris plus leftover materials and etc. We are very pleased with our new deck and appreciate the professional work Charles and his son performed very day."

"Excellent Everything was handled professionally. Appreciated the owner's knowledge and advice. Work was done as agreed with attention to detail. Felt the price was fair and would definitely use them again. Everyone was prompt and courteous."

"Excellent for customer service & quality workmanship to our needs with a three track door system. Highly recommend. Baker's - New Braunfels, Texas"

"A complete remodel of a fiberglass pool and concrete work"