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"It went well. They did plumbing work for us and replace something in the house."

"Quick, efficient, and costs were very reasonable. There are always several ways to solve a problem and they came up with a minimally invasive and effective remedy for our broken pipe situation. Good communication and friendly vibes from both office administration and the plumbers themselves."

"Where do I start? How about the most recent event. The straight line winds through Houston Heights, which occurred on May 16th. Our block lost power and our Generac 20KW standby generator kicked on, as it should. This unit was installed by Quality Generator years ago. It stopped working on May 20th about 3 hours before power was restored. I called for service, and they were swamped, so I scheduled a service call for June 13th. The technician showed up and replaced the motherboard on my generator at a cost of almost $500 + the Service Call. He said that all was okay now and I had no issues. 6 days later, I did a test by disconnecting my utility power, and the standby generator failed. I called Quality Generator and scheduled for technician #2 to show up on June 24th. That technician was unable to root cause the issue and said that I would need another technician to come out to further investigate. I attempted to schedule service visit #3 to no avail. Ultimately, I showed up at the doorstep of Quaility Generators on July 1st. At first, I spoke with an elderly woman individual from the scheduling department. I explained that my generator was still not running, that I had 2 service calls on it already, and that I was having issues with getting another individual from Quality Generators scheduled to continue the diagnosis. I also said that between the motherboard and the service call, that I was already into the service of my generator at almost $700. There was a previous technician who knew his stuff that left Quality Generators at the end of last year. I asked this elderly lady if I should follow the technician who had a clue or stay with Quality Generators since I was $700 into the fix already. She literally shrugged her shoulders and gave me a puff and walked away. I then spoke directly with the scheduling manager, and he indicated that a master service technician would arrive on July 3rd. Service visit #3 came on time as the scheduling manager indicated. He diagnosed the issue as an airbox crack issue, that is known on older Generac Generators. He did not have one in his van, and said that I would have to get another service call to replace (#4). I called to schedule visit #4 multiple times on July 3rd with no response. I finally spoke with the Scheduling Manager at 5:45 and was promised an answer either that day or first thing on the morning of July 5th as to if Quality Generators had the part or not and timing for the follow up #4 site visit. I called on July 5th after lunch, and left a voicemail for the Scheduling Manager. I called again at 5:45pm (they close at 6:00), and I was told that the scheduling department left at 5:00pm. WHAT DOES AN INDIVIDUAL HAVE TO DO, TO GET SERVICE ON A TIMELY MANNER FROM A COMPANY? I am a complete loss, and now I have a hurricane landing in the area."