LesCon Plumbing Inc

Quick, efficient, and costs were very reasonable. There are always several ways to solve a problem and they came up with a minimally invasive and effective remedy for our broken pipe situation. Good communication and friendly vibes from both office administration and the plumbers themselves.

Really good job.

I learned that one of my hot water heaters was leaking on Tuesday afternoon. I call LesCon and spoke with Angel who was very pleasant and efficient. She gave me the costs and put me on the schedule for Thursday, today. The supervisor, Bart, came on Wednesday to scope the work. He too was very efficient and helpful. Bart suggested a good solution to a problem that I might have with an impending house painting. Dan, Frank, and Santos came at 0900 on Thursday. They were great, very efficient, pleasant, and professional. They finished about 1300 and really did a good job. Overall the experience good not have been any better.

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Couple of hick-ups along the way, but they stayed with it until the job was complete.

Found the problem right away. Explained what was needed and took care of it in a timely manner. I have used this company several times and highly recommend this plumbing company. I never have felt a high pressure sales tactic, they are timely and very courteous.

It went poorly. I need to replace my Rheem gas hot water heater ASAP. I have today to work on a replacement. I called LesCon for a "general" over-the-phone quote and questions about what brands they install. The person who answered the phone was a "call representative" and stated they do not give quotes over the phone but will come out to give a quote. This doesn't help me. My time is limited. I need a general price range and description of the products offered when I call. Not when one of their service people call me back. But, LesCon is the second company I've called from the Angie's List site that states their service person will call me back to schedule a visit time. This is not convenient for me, because I am continuing to call other companies for quotes, and then the call-back service people are beeping-in and interrupting my other calls. It's not efficient and inconvenient for me -- the potential customer.

I was immediately told that they no longer work on A.O. Smith water heaters and they now sell Rheem units. ?Something about A.O. Smith was difficult to work with on warranty work. ?No offer was made to still come out and repair the unit. ?They just gave me the phone number of two authorized repair companies. ?The first company I called made it clear that they DID NOT carry parts and only order warranty parts if covered by A.O. Smith. ?Estimated time to repair my unit, a week. ?The second number was to voice mail. Bottom line - I hold both LesCon and A.O. Smith responsible for this. ?Basically since LesCon was inconvenienced they kicked A.O. Smith to the curb along with every customer they sold the unit to. ?Nice to have the option to just say SORRY and good luck sucker! ?I have referred many customers to LesCon in the past. ?Never again!

I was immediately told that they no longer work on A.O. Smith water heaters and they now sell Rheem units.  Something about A.O. Smith was difficult to work with on warranty work.  No offer was made to still come out and repair the unit.  They just gave me the phone number of two authorized repair companies.  The first company I called made it clear that they DID NOT carry parts and only order warranty parts if covered by A.O. Smith.  Estimated time to repair my unit, a week.  The second number was to voice mail.
Bottom line - I hold both LesCon and A.O. Smith responsible for this.  Basically since LesCon was inconvenienced they kicked A.O. Smith to the curb along with every customer they sold the unit to.  Nice to have the option to just say SORRY and good luck sucker!  I have referred many customers to LesCon in the past.  Never again!

The service was fine. They did everything they were supposed to do

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This service involved removing leaking kitchen drain and replacing with all new system.  The new drain works better then ever before.  In the passed, LesCon has installed a gas heater in my shop, installed complete compressed-air system in my shop and many other jobs in my home and shop.  Their work is always superior in every way.

Tech was very efficient, knowledgeable, but we were not offered a discount for Angie's list use. Tech polite.

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I made an appointment with LesCon and was given a window of 8AM ? 12PM on Wednesday and I was told that I would receive a call 30 minutes before the plumber arrived so I arranged my work schedule accordingly. The plumber did not call or show up during the window and I waited until 12:30PM to call and see if I was still on the schedule. I was told by the person who answered that I was talking to an answering service and they would send a message to LesCon. At 1:30PM I called again and was told the same thing. I received a call back around 2:00PM and they said the plumber was running late and we agreed that the plumber would arrive around 3:00PM or 4:00PM. At 4:00PM the plumber called to say that he was going home for the day and that he would put me on the schedule at 8AM sharp the next day. He assured me that he could commit to that time so I agreed and took more time off work. He did not show up at 8:00AM the next day so I called LesCon at 8:30AM. I was put on hold while the receptionist tried to contact the plumber and she came back on the line to say that he did not pick up the phone. Later, I received a call so say that he was planning on coming but he was running late. I let them know that I would contact another company and went to work.

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I was pretty happy with their work. They charged me $80. It was lesser than what I expected. They were pretty good. They were prompt and came out when they said they would. The guy could have probably done a more elaborate job and charged me more money. But he didn't.

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The work took them a couple of hours.

Would definitely recommend.

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