Quality Generators

Where do I start? How about the most recent event. The straight line winds through Houston Heights, which occurred on May 16th. Our block lost power and our Generac 20KW standby generator kicked on, as it should. This unit was installed by Quality Generator years ago. It stopped working on May 20th about 3 hours before power was restored. I called for service, and they were swamped, so I scheduled a service call for June 13th. The technician showed up and replaced the motherboard on my generator at a cost of almost $500 + the Service Call. He said that all was okay now and I had no issues. 6 days later, I did a test by disconnecting my utility power, and the standby generator failed. I called Quality Generator and scheduled for technician #2 to show up on June 24th. That technician was unable to root cause the issue and said that I would need another technician to come out to further investigate. I attempted to schedule service visit #3 to no avail. Ultimately, I showed up at the doorstep of Quaility Generators on July 1st. At first, I spoke with an elderly woman individual from the scheduling department. I explained that my generator was still not running, that I had 2 service calls on it already, and that I was having issues with getting another individual from Quality Generators scheduled to continue the diagnosis. I also said that between the motherboard and the service call, that I was already into the service of my generator at almost $700. There was a previous technician who knew his stuff that left Quality Generators at the end of last year. I asked this elderly lady if I should follow the technician who had a clue or stay with Quality Generators since I was $700 into the fix already. She literally shrugged her shoulders and gave me a puff and walked away. I then spoke directly with the scheduling manager, and he indicated that a master service technician would arrive on July 3rd. Service visit #3 came on time as the scheduling manager indicated. He diagnosed the issue as an airbox crack issue, that is known on older Generac Generators. He did not have one in his van, and said that I would have to get another service call to replace (#4). I called to schedule visit #4 multiple times on July 3rd with no response. I finally spoke with the Scheduling Manager at 5:45 and was promised an answer either that day or first thing on the morning of July 5th as to if Quality Generators had the part or not and timing for the follow up #4 site visit. I called on July 5th after lunch, and left a voicemail for the Scheduling Manager. I called again at 5:45pm (they close at 6:00), and I was told that the scheduling department left at 5:00pm. WHAT DOES AN INDIVIDUAL HAVE TO DO, TO GET SERVICE ON A TIMELY MANNER FROM A COMPANY? I am a complete loss, and now I have a hurricane landing in the area.

Tried multiple contacts with contacts with the provider and no response

Our neighborhood has 'twitchy' power, so we decided it was time to invest in a generator. I researched, and talked with, a number of vendors and went with Quality. Not the cheapest, but offered some great promotions to increase the value (and cut long-term costs). And their installation planning and process is truly amazing. If you want to feel like you're going to be well-taken care of, go with Quality. Joey, our sales guy, was great. Answered all of my (many) questions, and really brought me up to speed.

It went very well.

Project went well, very professional meticulous crew. Thorough install and cleanup. Somewhat more expensive than others but worth the price difference.

Sales, electrical, plumbing, and inspections were excellent. The only issue was trying to dig a ditch for the gas line that had to go under a brick walkway. Not having an iron bar on their truck took a planned 2-day schedule to include electrical and gas city inspections to almost 3 weeks with having to replace areas of a dead lawn. Several trips were made which cost the contractor because of lack of tools (iron bar, wheelbarrow, wrong truck, no battery) and a schedule that didn’t allow for job completion before moving t o the next installation. However, in the end, everything was competed as promised.

After reviewing the survey of our property, James explained that his company could not install the type of generator that we would like to have. He generously explained the alternatives that we could explore to resolve our situation, and the pros/cons of those solutions.

Looked at the house survey and discovered that there’s no room for a generator that his company could install. So he generously spent time explaining our options for alternatives to the built-in generator. So that we can decide what we should do since we have a real need for one.

James was exceptional. He was knowledgeable, patient, and professional.

James Tomlin was very knowledgeable. He was precise in his calculations of how big a unit we need. He explained the process completely and the pros and cons of each choice. He was professional and articulate. This is the second time we have purchased from Quality Generators. We also purchased a water filtration system through a different branch of the same company. James Tomlin was our salesman then, and we came back to him because we trust him. We are glad we did. Thank you, James!

Very professional and knowledgeable. Explained everything in detail. Don't plan to purchase due to the major modifications required to my house by city codes to make this installation work. This company knows its business

Meeting went great. James was very knowledgeable and answered all of our questions very well. He was very genuine and honest. I’d definitely recommend him and his company.

The company representative was honest and upfront; customer service was fantastic! The representative was open and honest about the fees for installation and city permits in installing a standby generator and not just the purchase of the generator itself. I am very happy with the customer service and honesty received. I look forward to doing business with a company!

The representative treated us with absolute courtesy and respect and was upfront and honest ragarding the price for the purchase of the standby generator, including the installation fees, permits, and additional equipment needed. We are very, very satisfied with the quote received and we look forward to working with the company to have a standby generator installed.

Great presentation

Went well until this last year. I purchased an extended warranty/service policy. The last two times I lost power, the generator failed to come on. Both times Quality wanted to charge a $250 "emergency" fee to come get it going, or wait until the next day when there would not be that charge.

The associate forgot to reset the maintenance indicator

I only met with the representative in the afternoon and he performed an evaluation of my home for the installation of a generator. Generator Power Systems quoted $11,287, Ark Generator Services quoted $11,825 and Quality quoted $14,179 for the identical product with the argument that they provide much better service. The sales person was arrogant and made me feel like he knew it all and that I had no idea what I wanted. I felt intimidated by the sales pitch.

see above description

Not very well. Quality Generators (QG) salesperson was very aggressive and gave misleading information. Early in the sales pitch the salesperson quoted a price for the generator that was 10% above the other bidders (all bidders were offering the exact same Generac generator) and later began offering a discount if I signed a contract "right away". He also stated that his company was going to "give" me a 10 year warranty, a $1695.00 value, for no cost. The fact is Generac was offering the free 10 year warranty if the product was purchased in a certain time frame and Generac listed the value of the warranty as $995.00 in both print advertising and on a TV commercial. At the end of the process, which was much longer than any competitor, QG's price was more than 20% above the lowest bid for the exact same generator. QG gets lots of good press but my experience wasn't a good one.

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