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"Gas fireplace refurbishment, chimney cap repair, and dryer vent clean-out"

"In response to a request for someone to repair my Weber gas grill thru Angi’s list, I was contacted by Plano Masonry and Chimney. I was told they mainly do fireplaces and do not provide this service but recommended Jeffrey. Jeffrey contacted me within 30 min, on the Saturday afternoon before Memorial Day! A couple hours later, the grill was fixed and the brats were cooking! The owner of Plano Masonry and Chimney was awesome, going out of his way to help us. Jeffrey communicated his ETA, kept me informed throughout the repair process, which was quick and successful. He was very personable and we felt comfortable having him in our home. It was reassuring to know there are people willing to go out of their way to help, especially on a holiday weekend! Because of them, we celebrated on Memorial Day the way we had hoped."

"They did a good job and i used them for a year to do a lantern for me. Also, they did what they were gonna say."

"Tomorrow will be a year since Agape, not me, called my remodel finished. I did not want to have to write a negative review, but this is my honest experience. Our kitchen remodel was going to be exciting, expensive (85k+), and stressful; we had not been through one, but we expected it. What we did not expect was the following issues outlined in this review. After vetting several contractors and being unsatisfied with their process we decided we might just sell and look for a home with a new kitchen. Then my husband came across Agape on the internet. I saw the reviews and thought they were worth a consultation. I read through most of the reviews, but it was not until I had big problems that I came across all important mediocre to negative reviews about the cabinets. Jerry and Jeff came out shortly after our request for consultation. I unequivocally stated to both during our initial meeting that there were two requirements that were the most important for me in a kitchen remodel. FIRST, I wanted quality cabinets and second I wanted symmetry. The original kitchen had custom sized cabinets but were of low quality, the drawer fronts were glued and stapled, and I wanted rid of them. The cabinet panels were MDF and had swelled from water absorption over the years. SECOND, because there were odd angles to the cabinet layout my second priority was bringing in that symmetry. My kitchen is not large and there were only to be 3 walls for which symmetry would need to be achieved. Cabinets. To my horror when the cabinets arrived I saw that the drawers were stapled and glued, just like the cheap cabinets I had just removed! But they charged for quality cabinets! I expected, as I had described in my first meeting with Agape, dove tailed joints and hardwood boxes and wood fronts. Jerry called me on my complaints about the poor quality of the cabinets. He was belligerent with me, and I later found out he called my husband and treated him the same disrespectful way. He shouted how dare I insult his cabinet maker as I had. I replied I did not even talk to your cabinet maker so how could I have insulted him? He rambled on in a condescending tone. He said that just because I had read something on the internet about what quality cabinets consist of, does not make it so. Oh yes, I found many insightful articles about quality on the internet and just because he failed to learn a low quality from a high quality does not mean the internet is at fault. His people, from my direct conversations with them, use YouTube as a reference and a learning tool also! Before I saw my cabinets, Jerry stated multiple times that the entire cabinets were made of maple. When I saw the drawings for the cabinets I saw that a cheaper wood was being used. I made Delaina aware of the situation and she followed up with the cabinet maker. It was not true; he did not build the entire box with Maple. I got the maple upgrade, but I had to pay extra for it as it was NOT included in the original price! I also paid extra to get a decent thickness of interior shelves for the wall cabinets and for adjustable shelving, although on one of my largest units, the shelves are made stationary in error. I had looked at over a dozen lines of kitchen cabinets, so I was intimately aware of the characteristics of quality. If Agape wants to use a lower quality of cabinets they should charge accordingly and inform the client! CUSTOM DOES NOT MEAN QUALITY! If I had known this about the cabinets, I would not have contracted with Agape. Jerry lied about the quality of the cabinets and he excuses his lie by saying the cabinets will last for years. Read on, it gets worse. Cabinet Caulk. Next there came the caulk, gobs of uneven caulk in the corners of every single cabinet and drawer front, turning the Shaker clean corners into a hot mess. The right thing and the logical thing to avoid these messes would have been to remove the cabinet doors and to have laid them horizontal on a flat surface to caulk them. A year later I cannot clean any settled dust out of the corners of the cabinets because of the soft, uneven caulk. That evening when I first saw the mess, I left a message that I did not want any more caulk on my cabinets. Jerry called me in a rage, telling me that I was souring the relationship; that I had hurt the painters feelings and the painter didn't want to return, and that I should wait to see the doors after they had been sanded down. The next day a new, young worker without cabinet expertise, was caulking the cabinets in the same poor manner Marc had, but I must add, being unskilled at it, he did a much better job than Marc. Later I overheard the workers discussing the problem. They said that Jerry or Jeff should have come to see the cabinets and should not have taken Marc the painters’ word about them. I was told by Jerry that he would discount the job by $5500 and I could get someone else out to paint the cabinets, good idea but there was no turning back from the caulk damage and, oh yes, Jerry reminded me that his contract stated if I did anything to slow the job down I would be charged $250 a day for that slowdown! Cabinet Paint. I was told to choose the paint for the cabinets which I did. Sherwin Williams color with a warranted finish, described to me by the salesperson as the best for cabinets. I presented my choice to Marc the painter. My husband and I are avid DIYer’s and we have painted countless homes. We had not however, any expertise with painting cabinets, especially those made of MDF. Marc said that SW was all about marketing hype, that what he used was the best. I trusted him. What I found out after the fact was that the paint Marc used was the best for him. He later revealed that SW paint was too thick for his sprayer and clogged it and SW did not deliver paint to him onsite. Before I discovered all this there was the next step. It started with sanding the cabinets with that ‘wait and see’ assurance that any excess caulk would be removed prior to painting. No, the caulk as I said was never corrected. It could not be, there was no possible way to recreate those crisp corners. And because the paint is not washable, all cabinets will have to be repainted as the paint is already rubbing off. Cabinet Sanding. On to the sanding after the 1st coat of paint. I came in to find another new person working on the cabinets, this time sanding over that 1st coat. The painter was between my job and a job in Coppell, which I was told by Jerry would not happen; that I would have people dedicated to my job. Marc the painter took more than a week on the painting. Three of those days were only half days and in the meantime to keep the project on schedule, I got another recruit sanding the cabinets. I found at the end of the day that the recruit was a plumber! Yes, a plumber who had no experience with finishing cabinets! The cabinet fronts were gouged with rough grid sandpaper and permanently scratched. The plumber only lasted 1 day with the company, no wonder, he was not hired to do cabinets. Not only did the deep sanding mar the cabinet fronts, but he did not know the basics of sanding, to do all the sanding in one direction! Marc repainted the fronts multiple times to cover the gouges, but they remain, albeit not noticeable to most. All this trouble because although I was told Marc was their paint guy who was going to do a great job, he obviously rarely has any need to improve his skills when the owner doesn’t even view his work when the customer complains but rather adamantly, without evidence, supports the painter. I am all for that but a customer’s complaint should be taken seriously especially when so much money is being spent. Finally, Marc commented in passing about how people complain that they just cannot get the cabinets clean and he chalked it up to poor cleaning habits. I soon learned that wiping the cabinets with a soft cloth, a soft sponge with gentle detergent will NOT clean the cabinets. To this day, the cabinet paint rubs off when I clean it. Symmetry. One of my two major requirements was symmetry. I communicated this not just verbally but visually. I painstakingly prepared exact"

"Kenny was quick to respond and came out the next day to inspect our home for an install, but after several call and messages and voicemails left, we still have had not any response or any quote to finish the project"

"Legacy Plumbing is fantastic. I have used them periodically with great results over several years. Recently I called on a weekend to schedule someone to come out for a rather puzzling issue. The scheduler not only got me scheduled, but took the time to speak to the operations manager about the issue on Monday and then called me back to avoid me wasting money. The operations manager then talked with me for awhile about the issue, again to avoid my wasting money. I have rarely had a company show this level of professionalism and customer care. Absolutely top notch."

"Watermark just replaced our defective water heater. Michael and John were very courteous and polite, and the job was very professional done. We were very pleased with their service and highly recommend them for any plumbing job."

"CW was supposed to show up to install a kitchen faucet between 8:30am and 12:30pm on Monday March 10, 2025. They didn't show up or call. When I called them they said the plumbers were still at another job. I told them to forget coming to my job."

"All went well. The shortest inspection I've ever gotten from Baker Brothers crew. Left me wondering how good the inspection actually was, but my HVAC is not that old so not too concerned this time."