Get matched with top garage pros in Fulshear, TX

"I'll state up front that the situation I had was complex and very plumbing heavy. It was basically correcting an install that was done against code 30 years ago by the original home owners. It was not an easy fix and required creativity. The PM was nice enough on the first visit, but should have had a plumber with him as I made this very clear in the initial contact that this was a plumbing heavy job. I showed him the issues, made my suggestions on what I thought could be done, but made it clear that I needed their expertise. When leaving he scheduled a follow up appointment for one week later where he would bring a plumber and a quote. (I was surprised a bit that he could bring a quote before the plumber came out, but they are the pros.) At this point I felt fairly good about the situation and looked forward to the follow up. Early the next week he contacted me with the suggestion the plumber had. I indicated that I didn't think this was the best solution due to the amount of excavation required in a yard with multiple large trees and a sprinkler system. I made an alternate suggestion, and he clearly didn't feel comfortable with it though he knew his plumber's suggestion would be more involved than originally thought. My understanding was that he was going to check with his plumber for more information and alternatives considering the excavation concerns. There was no indication that this would be a problem though I did hear something in his voice that made me wonder. Still, I had no reason to think there was an issue. In the mean time I sent him a couple of additional emails about the situation including an additional suggestion (with a video to hopefully give them more details so they wouldn't have to make a special trip) and a separate one indicating that I thought the original plumber's suggestion might not be the best, but should be quoted anyhow. I received no responses, but didn't expect one. Just providing information. On the day of the follow up appointment I waited 30m after the appt time and called AllStar when he hadn't arrived. They gave me the PM's cell and I called him to remind him we had an appt. Once I reached him, he basically indicated that he hadn't had time to get the quote done, that he'd had a busy week, that I had refused his original suggestion, etc. Via the list of excuses, he made it clear to me that he wasn't inclined to put any additional effort towards the quote. I told him they were excuses, that we're done, said thanks, and ended the call. I know that what was being requested was complex and would be tricky. If at any point he had said, "we can't do this type of job" or "I don't feel we can provide a solution you will be satisfied with" or anything of the sort that indicated they couldn't move forward, I wouldn't have been thrilled but I would have understood and appreciated the straight answer. Again, I would have understood as there was nothing cookie cutter or common about my situation. I'm not upset that they can't or won't do the job. I'm upset that they had an employee that made a conscious decision that it would be better to just not contact me at all and not show up to the appointment (aka blow me off) than to make a simple call or send me an email. It was unprofessional, unnecessary, and simply disrespectful. I've been in customer service for 30+ years. I know enough to understand the difference between an individual employee's behavior vs a company's culture. For their sake I hope it was the former, but I tend to believe it's the latter. That type of customer service starts to become common place when you aren't as hungry for business and can pick and choose at will. I've had multiple other providers I've worked with over the last month looking at my situation and many clearly indicated they couldn't help, or otherwise couldn't work on the job. This is the only one however that chose this particular path. That tells me all I need to know."

"My shed project went very smooth and the shed looks great. I will definitely hire D & R Construction again for other projects. It’s great to find a small GC to handle house projects. Thank you."

"Interior painting"

"Job was finished in one day and just another hour the next day. Great communication and quick responses to my questions by Bob, owner of the company. He also came by the job several times to check on the work performed. Happy customer!"

"JD replaced the roof on my townhome in Braselton, GA. I live in Houston, TX and manage my own rental property. He started the job at 6 am and sent drone shots of the completed work by 10:30 EST. I was amazed. He also sent pics as the work was being completed. He is first class and stays in direct contact with customer so there is now miscommunication. We paid him 1/2 upfront and the remainder the day of completion. This was a small job for him and I'm grateful he took it on for us. Living two day drive away, it is reassuring that we have someone as reputable and upstanding as JD Roofing LLC. THANK YOU!!!"

"Dream Builders & Renovations did an exceptional job in regard to the addition they did to our home. We weren't sure what was the best option for us. We desired more space and contemplated moving. But in weighing all our options, we contacted Dream Builders for a consultation and determined that adding extra space to our home was the best option for us. Making that decision has increased the functionality of our home as well as increased the value. We were so impressed with Shane and his team, that we used Dream Builders & Renovations for a smaller outdoor project after the initial renovation that increased the comfort of our back patio. I can't say enough about Shane personally. He and his team did amazing work and have seemingly extended our time in our home. We are playing the long game in regard to our home and Dream Builders & Renovations has allowed our family the opportunity to do just that. We are grateful for Shane and his team. "

"Very quick and a good job"

"Man when I tell you my bathrooms feel like I don't live there I mean it. My expectations were exceed so far from what was imagined. The wife is thrilled with the bathrooms even her own little makeup section. Thanks guys!"