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"He arrived with a smile, on time, ready to work! I will be honest. I did not think the carpet would be something he would be willing to work on. It is 25 years old, very dirty with many, many pet stains. I expected him to say it needed to be replaced. I was hesitant to do so because my elderly Father lives in the home and is in poor health. It would be distressing for him to go through the change of installing new carpet. So...thinking it was worth a try, I decided to let Brad give it a shot. 
I am amazed at the improvement that Brad was able to achieve! I do not have new carpet but it is better than I thought possible. I also want to mention the kindness that Brad demonstrated towards my Father. He was willing to work around my sleeping Father with a smile and then treated him with respect and encouragement when Dad awoke. That was as they say priceless.
I do not usually make the effort to rate providers. Finesse Carpet & Tile Cleaning was worth the effort. I do want to mention that I asked Brad to look at some kitchen floor tile / grout while he was at the house. He noted that the grout was loose and felt that he might cause a problem cleaning it because his equipment uses suction. I appreciated his honesty and chose to stick with the carpet cleaning only. When the job was complete he had me look over the work to see if I was satisfied. He picked up his equipment. He had provided protectors to prevent his hoses from rubbing against furniture. The bill was as he had stated with no question except that he did check to make sure that I had received the discount for using Angie's List. 
I received follow up phone call and email to be sure I was still pleased and that the carpet had dried well.
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"Sales rep was clear and explained everything that would be done, materials and the installers were professional, clean and did a great job!"

"Sean C, Evan S, Justin D, and Darian W just completed a walk in shower replacement. They were respectful, courteous, friendly, and professional. They first removed a tub and ceramic tile. Then installed the walk-in shower. No dust or dirt was left behind. Their meticulous work ethic was much appreciated. I will definitely recommend West Shore to anyone looking to upgrade their shower. Thumbs up to this company and especially the installers named above!"

"They were able to get a team out fast and do all the work from opening up the wall to locate and repair the leak that caused the damage to the floor to repairing the drywall after. And of course they fixed the subfloor and the new tile looks amazing!"

"Job well done. On time and finished as promised. Job was two parts. Replacement deck and six weeks or so later staining."

"They did a great job. Sales and install ment of flooring was very professional. Wery satisfied Would use them again."

"removed old system and installed new one that we can control. Had to fix some heads and plumbing issues."

"Mel Madaris was very responsive with his proposal and the price was very reasonable. The workers showed up on time every day over a 10-day period to remove the old deck and to install a new composite deck. They did a high quality job. I will hire Improve America again."

"Good: Tile came out good, installation looks good. Stayed within estimate. Not so good: Somewhat careless with work. Put a hole in the wall, which he did fix. Chipped bathtub while installing, but did replace it. The day he chipped it he had me pay for work done and did not tell me of the chip. He then when to Lowes to see if they had them in stock. Luckily, Lowes had one. He then called me and told me what happened."

"The gentleman who repaired a chip in our Quartz countertop did an excellent job!"