"Amazing Install and Service. Turn around time to get us on the schedule was quick and even came back out the next day for a minor leak that needed to be addressed. As a veteran I truly appreciate the service this Vet Owned business continues to give the community at a fair price. Installers were friendly and answered all questions we had and even did a basic training on our new water softener system before leaving. You need better water...look no further! (and ask about the veteran's discount 😉)"

"Veteran-owned: Thank you for your service! Great guys, came up with options for project and made sure to choose the best solution. Installed water filtration/softener system and everything works great. They were fast, professional and very nice!"

"This will be a long review but these gentlemen Robert & Ian are absolutely worth it! On Friday morning, my gas water heater sprung a leak at the bottom and needed to be replaced. I called the Oak Ridge Gas Co (ORUD) and they said they couldnâ t come until Monday. 7 people (6 girls & me) with no hot water for 4 days! Next I called some local plumbers. One by one they said either theyâ d come around 6pm or they didnâ t handle gas units. Iâ m glad they were busy but I needed someone now! Next I called 2 major companies that are well known in the Knoxville area. One came, gave a 3 minute look and quoted a mid 4 figure price TO REPLACE A WATER HEATER! The next on the scene was Robert Mason & Ian (I donâ t know his last name) from TENNESSEE STANDARD PLUMBING & DRAIN. These gentlemen took their time. They asked many questions, they did a very thorough and professional inspection. They were straightforward, honest, neat and genuinely concerned about providing service, not just doing a job. While speaking with Ian, he was sharing about how much the leadership in the company truly cared about their employees and showed them tremendous respect. I found that to not only be reassuring but also experienced how that translated to how they genuinely cared about my family. The inspection took a good deal of time. They went into the crawlspace and really did a full inspection. Remember, this is Friday afternoon on Fatherâ s day weekend. When they were done, Robert showed me his findings. For those that donâ t know, many of the houses in Oak Ridge were built in 1943 so most of my plumbing is 80 years old. Robert showed me the pictures of the main pipe coming out of the ground into the house. Only God knows how it had not blown out yet, it was that corroded. Let me stop here and say that Robert & Ian were the only ones to do this inspection. Had I just replaced the water heater, the pressure* (more on this later) would have blown somewhere else and potentially taken out the furnace with the water. About the water pressure, they were also the only ones to measure the water pressure which was 100 psi when it should be half that. They also noticed that I did not have a pressure regulator or a main shut off. Important things to have in 2024 that perhaps werenâ t in 1943. When they entered the house they had special shoes for neatness and respect which was nice. Finally when they were completely done, we sat down and they presented 3 different options which we discussed in detail. There was absolutely no pressure, no sales talk, nothing except honest information and options. There is a very true saying that you get what you pay for. Tennessee Standard Plumbing & Drain is not the cheapest but there is also a difference between â costâ and â priceâ The â costâ over time will be less because they use top of the line material and they perform exemplary work which they stand behind. It turned out that none of the 3 options were attainable so Robert worked within our budget to get the vital items fixed. They handled everything. They called to get the ground marked, they dug up only the area they needed to and they put it back as best you can when you trench a yard. Another professional thing was that they were prepared. They had what they needed on the truck with them. There was no wasted time while they went to get whatever was needed. I greatly appreciated that. In the end, we decided on a 3 visit plan. They did the emergency items this visit. In 6 months or so, they will return for the 2nd phase and the final mostly cosmetic phase where my wife gets the bathroom she really wants. I would highly recommend these gentlemen and Tennessee Standard Plumbing & Drain!"

"1-Tom Plumber provided me with an estimate to install my softener system in the morning, we agreed on the price and the installation was completed that day by lunch. I could not be happier with the service I received. I would recommend them to anyone."

"I dealt mostly with Kelton. He was knowledgeable and courteous. (Dont be surprised at how young he looks, he knows what he is doing) He installed a water softener and water filter. My water is much better and no longer smells or tastes bad. It has only been a week so I will update this review if I notice any changes in my water quality."

"prompt service. A busted main water pipe, then he found another leak. Fixed our problems and dealt with yellow jacket nest. would definitely recommend this service!"

"They had to return for a water leek"

"I used Master Plumbing to install a tankless water heater along with a whole home water filtration system. The quality of work and customer service was top notch I highly recommend using Master Plumbing!"

"Replace my annoying leaky faucet. Now it looks and works better than ever! Recommending to everyone I know!"

"We moved to Knoxville last month. We immediately noticed the hardness of the water and the chlorine smell. Our previous home in Ohio had a Kinetico water softener and reverse osmosis unit. Having grown accustom to over 20 years of excellent water quality for both drinking and household use, we called Kinetico dealer Aqua Clear Water Systems. David and Robert Brewster came out to our home and assessed the water. They confirmed the hardness of the water and chlorine content. They recommended a custom configuration they have developed for our area. We had the system installed today and now have the comfort in knowing that our water is as clean as can be for drinking, showering, washing clothes, etc. The installers (Red and John) did an excellent job and explained in detail how everything worked. I would definitely recommend having them come out to your home to explain the benefits of a Kinetico system."