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"Amazing Install and Service. Turn around time to get us on the schedule was quick and even came back out the next day for a minor leak that needed to be addressed. As a veteran I truly appreciate the service this Vet Owned business continues to give the community at a fair price. Installers were friendly and answered all questions we had and even did a basic training on our new water softener system before leaving. You need better water...look no further! (and ask about the veteran's discount 😉)"

"Veteran-owned: Thank you for your service! Great guys, came up with options for project and made sure to choose the best solution. Installed water filtration/softener system and everything works great. They were fast, professional and very nice!"

"This will be a long review but these gentlemen Robert & Ian are absolutely worth it! On Friday morning, my gas water heater sprung a leak at the bottom and needed to be replaced. I called the Oak Ridge Gas Co (ORUD) and they said they couldnâ t come until Monday. 7 people (6 girls & me) with no hot water for 4 days! Next I called some local plumbers. One by one they said either theyâ d come around 6pm or they didnâ t handle gas units. Iâ m glad they were busy but I needed someone now! Next I called 2 major companies that are well known in the Knoxville area. One came, gave a 3 minute look and quoted a mid 4 figure price TO REPLACE A WATER HEATER! The next on the scene was Robert Mason & Ian (I donâ t know his last name) from TENNESSEE STANDARD PLUMBING & DRAIN. These gentlemen took their time. They asked many questions, they did a very thorough and professional inspection. They were straightforward, honest, neat and genuinely concerned about providing service, not just doing a job. While speaking with Ian, he was sharing about how much the leadership in the company truly cared about their employees and showed them tremendous respect. I found that to not only be reassuring but also experienced how that translated to how they genuinely cared about my family. The inspection took a good deal of time. They went into the crawlspace and really did a full inspection. Remember, this is Friday afternoon on Fatherâ s day weekend. When they were done, Robert showed me his findings. For those that donâ t know, many of the houses in Oak Ridge were built in 1943 so most of my plumbing is 80 years old. Robert showed me the pictures of the main pipe coming out of the ground into the house. Only God knows how it had not blown out yet, it was that corroded. Let me stop here and say that Robert & Ian were the only ones to do this inspection. Had I just replaced the water heater, the pressure* (more on this later) would have blown somewhere else and potentially taken out the furnace with the water. About the water pressure, they were also the only ones to measure the water pressure which was 100 psi when it should be half that. They also noticed that I did not have a pressure regulator or a main shut off. Important things to have in 2024 that perhaps werenâ t in 1943. When they entered the house they had special shoes for neatness and respect which was nice. Finally when they were completely done, we sat down and they presented 3 different options which we discussed in detail. There was absolutely no pressure, no sales talk, nothing except honest information and options. There is a very true saying that you get what you pay for. Tennessee Standard Plumbing & Drain is not the cheapest but there is also a difference between â costâ and â priceâ The â costâ over time will be less because they use top of the line material and they perform exemplary work which they stand behind. It turned out that none of the 3 options were attainable so Robert worked within our budget to get the vital items fixed. They handled everything. They called to get the ground marked, they dug up only the area they needed to and they put it back as best you can when you trench a yard. Another professional thing was that they were prepared. They had what they needed on the truck with them. There was no wasted time while they went to get whatever was needed. I greatly appreciated that. In the end, we decided on a 3 visit plan. They did the emergency items this visit. In 6 months or so, they will return for the 2nd phase and the final mostly cosmetic phase where my wife gets the bathroom she really wants. I would highly recommend these gentlemen and Tennessee Standard Plumbing & Drain!"

"My hot water went out on a Saturday when I had company in town. 1 Tom Plumber was very responsive and within 24 hours we had hot water back in my house. The plumber who came was very friendly and professional. I will definitely be using this company again for any plumbing needs!"

"They installed 2 new water heaters with a circulation system to provide virtually instant and endless hot water. We went this route because our house is all electric and electric tankless water heaters arenâ t really up to the task. They also had to subcontract electrical work to supply the necessary power upgrade. We expected this to be a 1 day job, but the electrician didnâ t have everything required so it dragged out to a second dayâ ¦ meaning another day out of work so we could be there to give them access to the property. Then later when we tried to use hot water for a bath, there was only about 2 minutes of hot. Turns out the circulation system was installed backwards, so the circulating water was hot, but once the pipes were depleted, cold water was fed to the spigots. Disappointing, but to their credit, someone came out Saturday, diagnosed the problem and fixed it. Overall, mildly annoying and a bit careless, but everyone was friendly and responsive, and the end result appears to be just what we wanted."

Our top-rated local plumbers in Upper Cumberlands are all licensed and insured to ensure your repairs are always effective and long-lasting. If you need residential plumbing repair, contact us to speak with the best plumbers near you! When it comes to plumbing, Mr. Rooter is the one to call. Our trained and knowledgeable staff makes your satisfaction our main priority.

"Great! they were prompt, polite, knowledgable, there were no high pressure sales, just explanation of the problem and potential solutions. Very straightforward. I would say their services are good! overall good service."

"They had to return for a water leek"

"He did a great job, and offered two different ways to fix my plumbing. Professional and courteous."

"Mr Jonathan Marsh /owner responded very quickly, free estimate, answered all our questions about switching from gas to new electric Rheem Tall WaterHeater with extended warantee /10 year. Mr Jonathan scheduled 3/19/2023, right on time, went right to work installing our new Water Heater, Excellent Job, very clean taking old water heater away. Thank You Mr Jonathan, love our new electric Water Heater. Mr & Mrs Walter Mangum Sr Excellent t"