
Serving Mount Pleasant, SC and surrounding areas
Approved
In business since 2005
Free estimates
Emergency services offered
"Not well overall. Electricians seemed technically quite capable, but had to have them back after initial work because 2 circuits were not working (but which they did correct). A few weeks later on the first occurrence of a Dominion Energy power failure, the Generac generator did not kick in -- upon checking it myself, I found that it had been left in the OFF state by their service men on the second visit to repair the two non-working circuits. They did not return my phone call on this matter, but rather sent me two days later an "Appointment Reminder" e-mail without having contacted me to have made the appointment in the first place. I called them and expressed my displeasure, but agreed to the "scheduled" appointment that afternoon between 2pm and 4pm. In the meantime, I ran some errands and came home to discover that a power failure had occurred while I was out -- and that again the Generac generator had not kicked in. I waited all afternoon for their service person to arrive, but they never showed up. At 4:30 pm, I called them and learned that they had sent out a service man during the time I had been gone (without my knowledge or approval) and that they had never bothered to let me know that no one would be coming during the 2pm to 4pm scheduled appointment. Obviously, they do not consider treating a customer with any courtesy. I asked to have the service man who had come while I was not at home to phone me, especially to explain whether or not he had cause that particular power failure; no one ever returned my call. I was also displeased there was no paperwork done following any of their three service calls. I wrote a letter describing all this to Charleston Electric's management. I have had no response from this company's management. This shows me that the discourtesy shown me really originates from the company's management. Since it was not clear to me that the Generac generator was in working order following the third service call done while I was out (after all, there had been an unexplained power failure), I hired someone from another company to come and check it out. I give them a C overall only because their technicians do seem quite capable. I believe the company is just poorly managed."
















































