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Hello, I do apologize for any inconvenience. I have been looking into our system and have not been able to track down that we ever provided an estimate. Is it possible you have the incorrect company? Your address is in VA and we are located in SC. If this is not a mistake I would love to figure out were we fell short. Please reach out to use at the number below and I will gladly look into this further. Thank you for your time, Jessica (843)408-0245Service Provider Response
Hey Ms [Member Name Removed], I hope you had a great weekend. I am responding to the review above. I appreciate your feed back. I can see where you and one of our office staff were talking about a possible transfer switch install. Which was as follows: Subject: Charleston Electric Date: May 11, 2020 at 7:57:56 AM EDT To: [Member Information Removed] Good morning, Thank you for reaching out to us. I would be happy to get you set up with a free estimate for a transfer switch for a generator, typical install is going to run between $1,200.00-$1,400.00. Please let me know if you would like to move forward. Thank you, Crystal Alexander 843-408-0245 Office Assistant Crystal@Charleston-Electric.com Typically we try not to call customers before 8am. Since you replied back with more questions it was our understanding you didn't want to proceed with an in person quote. I am truly sorry for any misunderstanding as we are more than happy to accommodate that request. I know that it has been a few days, but please let me know if there is anything further I an assist you with. Thank you again for the feedback and I appreciate any opportunity to earn your business. Thank you, Jessica (843)408-0245Automobile Electrical & Boat Electrical Repairs