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"Your responses are very professional & politically correct, nice for all those who are viewing, unlike the real experiences those people above as well as my husband & I have with your business. We contacted Tad Pools to put up a 18"X33"X54" oval above ground pool, that we purchased. My husband & I & some friends put the original one up many years ago and after Hurricane Helene damaged it, we decided to hire someone to put it up. We promply paid the deposit. It was scheduled to be installed 7/12/25. We gave Brennan (Lead hand who broke a foot & was in a boot)& his help Caleb, the manual, which by the way, was emailed to Tad Pools on two occasions, well in advance to review, just incase they hadn't put up this model before & left them alone to do their job. They left 6pm. Returned the next morning as this is not a 4-6 hour job as Shelby had told them. I was outside when they began to put the pool wall up. It was folding over developing creases as two people are not enough to put up a pool with a wall this size. My husband & I along with a neighbor rushed out to hold the wall as it was going up. We spent the rest of the afternoon trying to do damage control. It was then that we started to notice that the base was not installed correctly, the skimmer and return hole was not in the correct position as per the instruction manual. We pointed this out and together, took the wall down to reposition it, The guys were trying to get the wall into the base with the track filled with sand so my husband brought out his air compressor & my job was to blow out the sand as they tried to insert the wall edge. It was all last minute, to try to save the installation of our pool. Once they left, We took a closer look at the work & agreed that this installation has a lot of structural problems. The base was not secured, the pool was not square, where the two edges came together needed to be behind an upright, I could go on. The next day, I called Shelby to let him know that this pool has to come down once again and they need to start over and it was clear to us that they have not put up a pool like this before because if they did, there wouldn't be so many issues & know that a pool this size requires more people. As I was sharing facts, he began yelling and telling me that I was talking to him as if he were a child. I was telling you the facts Shelby, your responses were a 'child-like tantrum'. Hearing you through the phone, my husband took it from me to tell you the same things I told you. They were given another opportunity to make it right and improve their reputation (nothing there to save from what I have come to learn). We recognized that if we continue with this company, my husband will have to take more time off work & we would have to be present to monitor, review & assist with the installation to minimize the problems. We were given dates, for your return waiting half a day at times, for your guys' arrival with no communication, only for you to cancel. This occurred several times. They finally showed up on a Wed. 7/23/25 with a third person to take the pool down and reinstall. When taking it down they broke 3 parts. We asked Brennan to ask Shelby when they can return so we can have the broken replacements here. Overnighting the parts was a pointless expense if they couldn't come out the next day. We were given the following Wed.7/30/25 as their return date. My husband paid to ensure we got them Tues. Tues.7/29/25, my husband let Brennan know we had the parts in hand. That was when Brennan told him that they were not going to be able to come out on Wed. as was agreed. Maybe Thurs. or Fri. of that week. Fri. Brennan showed up to tell us that he cannot get people to show up for work. HE also noticed that the pool has to come down again as there were parts forgotten, Shelby (owner) insisted weren't important. Meanwhile, he has been working with Shelby on other pools. . We finally had enough. We did EVERYTHING we could to work with this company, paying them to put up a pool they knew nothing about, paying them for us to oversee and help with. And to boot, it cost us a pretty penny to ship broken replacement parts. This company (Shelby) wants your money and cares nothing about the work they do. There is no integrity, no pride in doing what is right. The only thing Shelby is good at doing is postponing, making false promises and jerking you around. We requested our deposit back. He had no intention to return the deposit which was the majority of the payment for this s*** show. Once my husband told him that we knew where the courthouse was located (a road we discussed we would go down if needed), Shelby agreed to return most of it. It was agreed that they keep $500 for Brennan and Caleb's labor. My husband and I felt that those boys worked hard and tried their best to make it happen, but if you don't know what you are doing it is wasted energy. Since Hurricane Helene, we have dealt with many contractors who run their customers through the assembly line without a care in the world taking their money, leaving them holding the bag and some cases (2 occasions for us) in worse shape then we started. Even when you do your homework to vet contractors you still are left disappointed. This is what I have learned. Every time you hire a contractor, make notes of dates, worked, canceled, time they arrive and leave, TAKE PICTURES of everything. Should things go south, you have documentation to move to small claims court. Don't threaten it unless you are willing to go down that road. Also, many contractors are bonded. Ask for who they are bonded with when you go to hire them. You can reach out to the bonding company for assistance in getting the work done right if there are problems down the road. Contractors-word of mouth-your best chances of a positive outcome. Write reviews. Both positive and negative experiences. I know this sounds contradicting but I feel that a lot of companies have trumped up reviews. Tad Pools was rated 5 stars on Angie's List where I found them. Reviews can be helpful but not always reliable. Tread careful my friends and good luck."

"They did an amazing job! They were on time and went right to work. In under 3 hours they had dropped 5 massive trees around my house and cleaned up the area. I would absolutely hire them again! "

"I could write for ever. His wife is nice but Daniel is rude . When we were trying to talk with her, he took the phone away from her and started yelling at us. All he has is a brush guy. I am not pay 265. A month for someone to brush the sides if my pool. That is something I can do myself."

"We have had several issues over the years with Pete Aelwine Pools and especially the Service Manager Charles. His behavior and customer service attitude is by far the worst we have ever delt with. One of the biggest issues with Pete Aelwine Pools was in January 2024 when we received a $2,000 water bill. We had previously spoken with the pool technician and gave him permission to add water to pool since it naturally evaporates and cleaning could also drain water. He assured us he would turn the water off when done. When we got the water bill I did research with the water department and they pinpointed the date and time the water was turned on (and turned off). I called Charles and spoke to him about issue as the only people at house would have been the pool technician. Charles of course stated it was not his technician and completely refused to take any responsibility. Since we had no proof, we dropped the issue and worked out an agreement with the water department. It still cost us over $1500. The next issue was when we were told we had to replace our sand filter with the new cartridge type. This would have cost over $3,000. We declined. Next issue was yesterday. Due to us not being home and lack of ability to add water to pool the pool water is below the scupper. I called Charles at Pete Aelwine and he told me the valves had been adjusted to internally circulate the water without going through scupper intake. Due to this and low water, our buyer immediately thought there was a huge leak in the pool. After a leak test it was determined that the pool had no major leaks and there was a very very small leak in a grout line on the decorative tile at top of pool. It was determined this could have been caused by allowing calcium buildup and then scraping with wire pool brush and grout coming out. This issue was not huge and we shrugged it off. However, when the agent and buyer attempted to turn on the pool/spa heater it did not work. I was FaceTimed and asked if water was running through the heater. The agent and buyer could not tell. I called Charles and asked to send someone out to look at it. I was told there would be a service charge. On Wednesday, the technician (Dustin I think) came out to look at it. I do not know what he did, but he told both the agent and buyer that the heater was bad and needed to be replaced. He not only quoted $5,000 he also to the buyer that the heater was obsolete and discontinued. As one could imagine, this created a huge problem with the buyer and could have possibly caused us to lose the sale of our home. (We still do not know if this can be rectified due to the Pete Aelwine technician saying the heater was obsolete and discontinued.) Today I spoke with the leak technician and asked about the pool heater. He informed me that he was curious about it himself as the heater was the “MOST POPULAR AND COMMON HEATER AROUND”. It was covered by our deck and out of direct sunlight and wind. He took it upon himself to readjust the valves and miraculously the heater came on and started to heat the water. He explained to me that there are flow meters and if the system does not have enough water flowing into it then it will not work. Hence my asking the agent and buyer if they saw water flowing through it. I am now told our heater works completely fine and does not have to be replaced. We are currently not living at house and rely on your help and service to maintain our pool. We believed we could trust Pete Ealewine. Unfortunately, it seems our trust may have been unfounded. What is extemely troubling out of all of this is the following: I called Pete Aelwine to discuss this last issue with the pool heater. I also had videos of the pool showing white particles on the bottom, which clearly showed the pool had not been cleaned in a while. I used to get text messages or emails telling me when the technician was at the home cleaning the pool and when he left. I no longer receive them. I got in touch with the GA office and spoke with someone there who told me to send an email with the videos and explain what happened. I did exactly what she told me to do. I got a call from Charles a few hours later and he was very upset on the phone. He told me they did not break my heater (no one claimed they did) and that he had spoken with the owner Mr. Alewine and they now have decided to remove me as a customer and no longer service my pool. WOW!!!! Once again Charles customer service and attitude is below anything we have ever seen from what we thought was a reputable company. Not only will they try to rip you off on your service and repairs, if you catch them at it, they then fire you and no longer want to service your pool. I would never recommend them to anyone."