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"Scott was very quick to respond and get the job done. He is very knowledgeable. His prices were fair. I will definitely be calling him again! I thought I needed a new faucet but he let me know all I needed was a new hose. I really appreciated his honesty. He saved me some $$$."

"I recommend this wonderful company without any hesitation. I first contacted Wood Trades LLC seeking a deck quote in September 2024, and John and Karin came out the very next day. From day one, John and Karin provided impeccable service. I cannot say enough wonderful things about their communication, transparency, honestly, and reliability. All current insurance/contractor licenses were provided up front, and any change in cost was documented through clear contracts. In addition, they patiently navigated me through a difficult permitting process from start to finish. Once the work was started, I had a gorgeous new deck in just over one week. I cannot thank this company enough for gaining, and more importantly, maintaining my trust through this project. I certainly look forward to working with Wood Trades again, and highly recommend their services to anyone seeking high quality results from a wonderful company. Exceeded expectations!"

"slow response times. no onsite visit, so had to confirm all measures myself. good product in the end."

"Peter and his crew did a great job on our kitchen, bath and basement gym. Everything looks amazing! Quality work and easy to work with. Definitely going to hire them again for the next round of home improvements."

"Dave did a great job both in the kitchen remodel and other projects we had them do. They are meticulous in design, building, and cleanup. I heartedly recommend them for any project you might have. They did a great job"

"One of the best companies I have worked with has quality and good service."

"I was able to set up an appointment with Joe to quote my project. He arrived on time. The quote was competitive and I decided to have him do the job. The job was completed on time and well done. His crew was friendly and conscientious. The job (stone wall repair and power washing patio/drive) turned out great and we would definitely use Joe again."

"Rick was very responsive at first and eager to get started on my bathroom remodel job for one of my apartments. He is commended for having to respond to quote request fast. I decided to give him a chance to do a good job before handing a bigger jobs for my other properties. Before the work started, I emphasized that the dust control and cleanup was very, very important to me. The job involved lots of demolition work inside the apartment - naturally, there will be lots of dust. The apartment is currently occupied and has lots of furniture, computers and audio equipment that I wanted to protect. I thought he and his workers were communicated this request. I even offered the use of dust control fan and Zip Wall to isolate the work area but he said he will be fine without them. Once the job started, I was away for one week to take care of my family. When I returned, I discovered that the door to the adjacent room was left open. That is my office with all the equipment and important papers. They left their construction material and equipment in this room. I was horrified that there are fine dust everywhere - on my printer, computer peripherals, furniture. I brought this issue up with Rick. Nothing happened. The worst part was that the job was declared done and I paid the service in full - They never returned to clean up and pickup the equipment. After almost a whole month, the supply and equipment is still there. I had to spend extra time cleaning up after their mess. Very unprofessional. Lessons learned. Do not pay the balance until all the cleaning is done and all the equipment removed. I expect the clean up and dust control to be a part of the job. I also repeatedly asked or professionally prepared invoices with vendor name and address, job details and the most important of all, the invoice number - all of these essential information is important to keep track of expenses for my projects. The SMS texts message and e-mail messages were not appropriate for this purpose. I explained to Rick that my CPA requires them many times. I even sent him a sample invoice and quote in Microsoft Word template - he never understood what I was asking. He is a nice guy, but not a good project manager or competent business person. The work was done, however, the work quality is fair to good - I had to go back and correct some sloppy work. Lacking attention to details and follow up bothered me. The biggest issues is the lack of clean up and keeping the worksite cleans so he and his crew gets an F. I do not think I will be hiring his company in my future projects."

"Great customer service."

"I have had the best experience with Gibraltar, and I cannot say enough about the people who work there and the product itself; we love our pool!! Itâ s given us a lot of joy this summer with friends and family. But foremost for my review is the people who I have interacted with since we purchased the pool in the summer of 2020- they are awesome. Really the best. I have not seen customer service like this at another company in a long time. We put in our new pool last November for a deeply meaningful reason for our family and I ended up talking with the CEO and shared with him the reason. He was so awesome and wrote me such a sincere, kind, and genuine note. From the CEO to the college kid on the floor and everyone in between- I have been so impressed with their patience, knowledge, friendliness, and professionalism. Iâ m so appreciative to Peter, Ellen, Grace, Ana, Jason, Keith, Jim, Ryan, Wayne and Jim. They have all been so incredibly awesome to deal with, and I feel like I am working more with a family than a huge company. Itâ s amazing they employee so many people who are each individually so helpful. You can tell the owners really care about how their store is represented and that they care about the quality of their work. We (like several other families) decided to build our pool during quarantine in 2020. There were delays that no one could have foreseen because the supplies were impossible to get for months- but that was no oneâ s fault, no one could have guessed we would be in a pandemic, and that the demand for pools would go up so much. So, even though there were delays, we understood, and Gibraltar did everything the could to get our pool built as quickly as possible and to make sure it was open for the summer season of 2021- and it was. I was sad to see reviews that said they took too long- I honestly just donâ t think it was fair. Who could have foreseen the impacts of a pandemic? So, for us, the delays were what they were, and we appreciated that they did all they could, with what they had to work with, and kept up updated along the way. I would highly recommend Gibraltar to anyone who wanted to put in an awesome above ground pool and have superior customer service."