
Serving Wilson, PA and surrounding areas
Approved
In business since 2007
Free estimates
Warranties offered
"Let me start by saying that this was our first experience with a large remodel project. As such, our pre- and post-project expectations might not be everyone's, but I think there is much common ground.
1) Staff / Personalities
Henry - the lead contractor. He is a very polite and easy to talk to gentleman. He was often available by cell for questions or concerns. He is also a Yes man. That means that he is quick to agree with you, but then often his subcontractor would talk you out of a decision/idea. I have no issues with Henry on the whole.
Mike - the lead subcontractor. He is a very (very) talkative person, who prides himself on quality work. Most of his opinions/suggestions for the work was towards whichever made things the easiest for him, not what was the best for us (the customers). He is also somewhat difficult to work with, as he is somewhat abrasive if your opinion differs from his. Case in point, my wife found herself unable to talk to him after less than 2 weeks into the project. If they spoke to each other, there was an argument.
Tim - the helper/apprentice. He is a very nice person, seemingly only handicapped by Mike's directions. He seemed to genuinely want to go above and beyond, but that might be because he got paid hourly, while the others were paid project based.
2) Cost / Finances
I really liked Henry's approach to overall project cost. He quoted a labor cost for the whole project (10k) and said whatever we chose/needed for materials would determine the rest of the cost. He was very meticulous with receipts and was willing to go into everything in detail. I think that we spent more than we intended, but we were able to choose EXACTLY what we wanted and I made several trips to Lowes to assist in the decision-making process with Mike.
3) Project process / scheduling
I do feel that the process took longer than we expected (or were originally quoted). However, that might have been our lack of experience in a total remodel project.Henry was pretty good at communicating general time frames.
4) Quality / Attention to detail
This is where we were the most disappointed. While the general work was fine, it was all the little things that bothered us. We are ignoring the things that were taken care of in the two final walkthroughs. Here is our "laundry list" of items that after the fact we wished would have been done better/nicer. The tile floor was well chosen and seems nice and strong, but it is not as level as expected (there is up to a 1-2mm tip to tip variance). This is not so much visually problematic, more of a feeling of misalignment when standing or walking on it. The tile floor trim is already coming off the cabinets. Also, the threshold cracked within a week of completion, and despite trying to schedule a replacement after our vacation, we have not heard back from Henry (although we have not pushed the issue) to fix it. The pantry in the kitchen was nicely designed, but the door rests on a plain plywood block of wood which is visible as soon as you open the door. The light switches while functional, flex and wiggle a little when used, which feels cheap. The corner cabinet's are freezing cold, which implies no insulation was done there. The guys pierced the upstairs hardwood floor twice with maybe 3/4" holes, which we only noticed when we moved a throw rug.
5) Overall impression / satisfaction
We are soooooo happy to be rid of our old depressing, dark, and unusable kitchen. We would probably not use Henry again, or if we did, Mike would not be allowed on the project or in our house. We would have loved a little more attention to detail, but maybe we were expecting too much.
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