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"Horizon Services Warranty Entrapment New to Delaware, but struggling with a HVAC warranty issue with Horizon. Advice Please. I have been waiting 3 months for an Appointment to get my annual HVAC system serviced by the Horizon team. Starting this process in June, I was told that September 12th was now an Option after 10 min on hold. I did not accept this as this was another month out and I was not available. I have made no less than 5 attempts to get a service appt on my HVAC and each time, since the "10 Year Warranty" maintenance team is 1/10 the size of the fleet driving around, I was told I would be put on a waiting list to be called back. Nothing! No one ever called me. I keep calling them. Horrible! My frustration is a legal one: My system warranty was several thousand dollars on top of the new units and installation. However If i dont get a $149/year Annual Service I void this; if someone else services the units-I void this. I want a way out: 1) Horizon to reimburse or pay another HVAC company of my choosing to perform this service, and keep my warranty in tack in writing. 2) How about a business model for warranty holders: Schedule me like a Dentist....11-12 months year from my last appointment (provided not winter so my AC can be checked), they send me an appointment reminder. This is a big hassle, anyone else have this issue? PS> During my call 8/16 at around 10:30am, i told the representative this was it, if no call back, I would hit social media (Facebook, Linkedin, Nextdoor, BBB). The power of sharing, the power of community. Northern Delaware stay tuned, I will be asking Next Door for Recommendations and a Legal way to keep my warranty just in case and go elsewhere. 12m ago · 55 neighborhoods in General"

"Worst service I’ve ever have experienced. They wanted to sell me the product, never told me that there was an early termination fee and another penalty for an initial offer they gave me. Had double charges every month, once for the oil they provided (which they never told me they were going to provide before coming. They just came without my knowledge and then I find a high amount bill) and another for an “automatic payment” for 500 that they never could explain. The didn’t even fix this issue and it kept happening every month even after I cancelled the service. Then having to call them is a hastié for the refund of the 500. Stay away of this company"

"Great work, highly recommended!! Apex renovated all of the bathrooms in our home down to the studs and completely redid them for us, one of which included moving a wall and layout change to expand. From beginning to end, Mike and his team were a pleasure to work with. We received detailed cost estimates that were accurate and competitive with other contractors we spoke to. The level of protection that was installed was top notch. We did not have any dust in areas outside of the work area and Mike and his team were always careful to clean and keep the protection clean which was fantastic. The quality of the work was excellent, I couldn’t find a single issue when work was complete. Mike did a great job communicating with us on decisions we had to make and the schedule for the work throughout the project. We love the result of our bathrooms and had a great experience working with Apex!"

"I highly recommend MGL Services. Mike answered all my questions and explained the work he was going to do. He was quick and their prices were reasonable."

"He explained my options on the equipment and was on time to do the installation and was very thorough and professional. He explained what he was doing and answered all of my questions. He did an excellent job job including cleaning up. He was very professional and friendly. I highly recommend him."

"Matt did an excellent job installing 4 ceiling fans/lights. Professional, well-spoken, and knowledgeable - at a reasonable price. I definitely plan to hire him for another larger project."

"Jeremy is a sweetheart! He is very well organized and he explained everything he did! He cleaned everything in the AC and he was very thorough!"

"Very good experience. Nick and Kay were very polite and considerate. They even replaced some rotting wood in the wall. The shower looks great. I highly recommend."