Very happy with the service and proficiency of Cropp Metcalfe. While not the cheapest they have been worth every penny so far. I have used them on three separate occasions and the same tech has always come out, he has always been amazingly nice and willing to explain things and he has always worked hard to cut us a good deal. Having three plumbing companies on speed dial I try rotate through them thinking that they are all the same. Recent experience tells me that is wrong. We had a backup problem in our bathroom and the first company (a major area plumbing company) came out, told us nothing was wrong and charged $104 for the visit. Then the problem kept going and got much, much worse. We ended up calling Cropp Metcalfe because they were the only ones who could do something on my schedule. When the tech came out he immediately saw the problem the other plumber missed, fixed it, then saw another problem and stayed to fix it as well. All in all he stopped us from having a major "stack stoppage" that would have flooded the house with sewage if we didn't catch it. That is but one story of the Cropp Metcalfe work and how happy I am with it. I could tell you about the time that they stayed to fix a hot water heater for five hours and were very nice and gracious, or about the time our boiler was on the fritz and they came but there is no need. Very good service, a tad expensive compared to the others but worth it.