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"Adding to the above review: NEGATIVE STARS 1. The Daikon' ductless mini-split' unit, sold to me by Brian Enders and installed by H.L. Bowman Incorporated, unleashed a deluge that not only saturated the hardwood floor in my dining room but also flowed onto bookshelves and drawers in the room below, drenching 25 family photo albums. 2. The water pooled atop and between each section of my quarter-sawn oak Stickley barrister bookcase. 3. The water seeped inside each section of the bookcase. 4. The water ran onto particularly important and expensive books, framed photographs, as well as four small wooden boxes containing four of my dog's cremains. 5. In past years, water from a second-floor unit emitted sufficient water to cause a 12' by 5' section of the upstairs floor to crash through to the main floor. All furniture and items in that 12' by 5' section were so water-damaged that they had to be discarded. Water ran behind the plaster and into the wiring contained within the plaster walls. I had to make an insurance claim to have that water damage repaired. 6. In past years, water from a basement unit emitted sufficient water to cause an entire wall of built-in cabinetry to be destroyed and have to be replaced. I had to make an insurance claim to have that water damage repaired. 7. In past years, four of the six "ductless mini-split" units have simply not worked. They do not cool. They do not heat. They hang on the wall and blink. 8. Throughout these years of destruction, distress, and financial duress caused by the six 'ductless mini-splits,' Brian Enders has consistently refused to rectify the problem. 9. The FIRST REASON Brian Enders uses to refuse to rectify the problem: When the ceiling caved in from the upstairs unit and the cabinetry was ruined by the downstairs unit, Brian Enders offered substandard assistance. He sent a contractor to my home to spackle over water-damaged plaster, thus sealing water inside the walls. When I saw the inferior repairs Enders offered, I stated that I was going to call my lawyer. Enders said that because I had threatened legal action, his company would no longer serve me. 10. The SECOND REASON Brian Enders gives for refusing to rectify the problems: When the ceiling caved in from the upstairs unit and the cabinetry was ruined by the downstairs unit and Brian Enders offered substandard assistance, I wrote bad reviews of Brian Enders and his company "all over the internet." (Enders words.) Yes. I did, indeed, write bad reviews of Brian Enders and his company, H. L. Bowman, Incorporated, "all over the internet" and will continue to do so until Brian Enders and his company, H. L. Bowman, Incorporated, make the six Daikon "mini-split" units they installed in my home work properly. 11. Because Brian Enders and his company, refuse to help me, I have paid five other companies, & one private contractor, to come to my home to diagnose and repair the six Daikon "ductless mini-split" units. Each one has been unable to do so. Each one says that there is something so faulty about these units &/or the installation of these units that it is impossible to determine what is actually wrong with them. 12. On Saturday, June 22, 2024, I tried to set up a service call with H.L Bowman, Incorporated, using a form on their website. 13. On Saturday, June 22, 2024, I received a text from H.L. Bowman confirming an appointment for Monday, June 24, 2024, with a note relating that on the day of the service, I would receive a call 30 minutes before the technician arrived. 14. On Monday, June 24, 2024, I instead received a phone call from H.L. Bowman informing me that they are too busy serving their VIP customers to send a technician out to serve me. Today is Tuesday, June 24, 2025. H.L. Bowman has still not rectified their financial and material injury to me."

"From the moment Brian responded to my Angie’s list request, he presented himself to be extremely friendly and professional. He was very familiar with the type of water in my area and immediately gave me a very reasonable quote. He conveyed trust, integrity, and knowledge in our first conversation. Yes, I liked him right away! We set up an install date and time, he called the day before, and he and his son were right on schedule. There was a bit of a problem in the set up of my house, but Brian worked around it and figured out a way to make it work. I have been wanting clean water throughout my house for a long time, not thinking I could afford it. I had filters everywhere. Working with Brian was a great experience. I couldn’t be any happier and satisfied with the quality of the water running through my house now…it’s like night and day, the freshest, cleanest water coming out of every faucet!!! I had many questions and Brian was a phone call or text away, he responded immediately and was so very patient explaining all my concerns. He is very knowledgeable about water treatment and I would recommend Spring Rain and Brian’s quality, caring service to anyone looking to upgrade their home with clean fresh water!!! Thank you so much, Brian, for improving my quality of life!"

"Do not be deceived by this scam. We thought we could trust Home Depot back in 2015 when they offered us a free water test after we bought our first home. Lo and behold it was a LENGTHY sales pitch using psuedo-science that played upon the vulnerable situation we were in at the time (one of us was having frightening chronic health problems that were getting worse by the day.) We were not allowed to have time to think about our decision and were told our water was bad based on a psuedo-scientific magic trick. Could we get back to them tomorrow? No the decision had to be made that day. To the tune of $7,000. Oh but they were throwing in so many freebies for us! Come to find out this system is only worth a few thousand dollars. Fast forward five years and we have to pay HUNDREDS per year to maintain this system. Additionally, all along the customer service of the distributer, Atlantic Water Products (AWP,) has been atrocious. Very unprofessional. We have to call 3 and 4 times to get a call back. We are clearly low priority now that we've bought the system. We moved recently, to a home that is a 2 minute drive from our previous home. Our first appointment to have the water system removed was canceled only hours beforehand. So we had to leave the system and then arrange with the new residents to have it removed by AWP a month later (which was the soonest we could get.) AWP does not allow same day removal and installation. You have to call them again once the system is removed to schedule installation. BUT they don't call you back until you've called 3-4 times. So we weren't able to get a re-installation scheduled for another month. When we finally got them on the phone they told us that since our system had been sitting for over 24 hours we now were advised to pay an additional $700 for new filters... keep in mind removal was $300 and installation will be ANOTHER $300. So we have to pay $1,300 to move this system, $700 of which we have to pay only because they don't allow same day installation!! The unprofessional way the company is run as well as the scammy way the sale went down has really made me question whether this product is even legitimate. A few years back I grilled one of the customer service people repeatedly to find out whether the system filters our lead. All I ever eventually got was a one sentence email saying "yes it filters out lead." No NSF certification, no "this is how it works" etc. Last year when the technician was installing replacement parts I saw that one of the under-sink cartridges had a new label with just SO many psuedo-scientific claims on it- It said it prevents cancer!? The only thing I will say is that the technicians have always seemed professional. But no one told us when we moved our system that it couldn't sit for longer than 24 hours. No one told us about the risk of bacteria. When we called to complain Gus Pfaundler, who runs the service department at AWP told us HE was disappointed with US! For not wanting to be scammed I guess? Please be aware that multiple lawsuits against Rainsoft and Home Depot for this scam have been filed and won. Please be aware there are other products that do the same thing and are cheaper. And don't be naive like we were when we were scared for our health and desperate- if someone tells you you can't take a day or two to think about whether to buy something you have to stop and ask yourself what they are afraid you will discover in 24-48 hours of research."