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"Exceptional service from the initial diagnosis to repair, superb team. I appreciated everyone's thoroughness, willingness and honest business tactics. They provided a safe environment for me to ask questions and we explored all options. Ultimately, Joshua, sealed the deal by being caring and understanding. His expertise showed but most importantly his work ethics and integrity was felt. Many thanks to the whole team Brett, Joshua, Jason and Peter delivered Top notch service. Lastly, the communication was A+. Loved receiving text messages with photo id's, true professionals. Highly recommend! You won't be disappointed!"

"They did a great job, although a little expense despite the fact that I had already bought the new faucet."

"Outstanding! Tim, Kevin and their team were awesome. Quick response, fair price and super fast scheduling and install. Took great care of my home also."

"First, can I just comment on how professional Mr. Rooter was from the very first phone call to schedule service. Since it wasn't an emergency, they had me choose from selected "2 hour windows" where they were committed to arriving. They sent a text with a photo of my expected tech (what a great feature so you know for sure who is coming to your house, especially these days), and emails as reminders. Plus the tech (Zach) called when he was ready to come and asked me if the time was still ok with me. How convenient! He put little booties over his shoes each time he entered my home. He was clean in appearance and personable from the start. Truly very friendly and I felt comfortable having him in my home. Zach has 15+ years experience according to the little bio Mr. Rooter sent me ahead of time, and it shows. Jacob, his trainee with a few years experience, was on his way to becoming independent very soon. Just needing to learn the Mr. Rooter ropes. I wanted a kitchen sink sprayer installed. Love those handy things but never had one because for some reason my dishwasher's aerator was located in that same spot. Zach explained to me how things have changed over the years, showed me how the sprayer and hose would connect under my sink so that nothing would back up, and all in a manner that I actually understood! Then he and Jacob worked together very quickly to get my sprayer installed and and working. Who knew such a small thing could bring so much joy. While he was there, Zach asked if he could inspect my plumbing or if I had any other concerns. I mentioned my toilet made bubbling sounds for quite awhile. He said he would take a look. I thought maybe something was caught in the line. He inspected with a camera but told me he doubted that was the case as usually if there was an air pocket or something with the sewer, I would also hear bubbling in my shower and sink in the same bathroom, which I never have. After camera inspection was complete and nothing was in the line, and since my toilet was 22 years old, he suggested a new one might be in order since I didn't like plunging it. He told me he could install it at that time if I wanted it since it was in the window of time allotted for me and he didn't have another call to attend to right away, or he could come back at another convenient time, whichever I chose. (There is some sort of good discount to have work done in the same day, so that was a plus!) Well, he and Jacob had 2 styles (round or oval) of Kohler toilets to choose from on his truck, high efficiency (half-flush and full-flush) with "quiet-close" toilet seats included to boot. Those seats are awesome when you have kids who just slam everything down, ha. I think they had that toilet done within an hour from start to finish! BTW, this was written by the woman of the house, but Zach willingly spoke to my husband over the phone about the toilet while he was here, so I didn't feel any pressure to make a decision on my own. So now I am scheduling a time for Mr. Rooter to come and install a sink basin in my garage for dirty clean up jobs. Zach was able to figure out how everything would connect from my basement and inside bathroom to my garage. He also said he would do a full sewer inspection with his camera when that happens. Can't wait....really. They are knowledgeable, professional, respectable, and very nice too!"

"Less than 5 years ago, I spent in excess of $10,000 to have a new unit installed with a 10 year warranty. I should have seen the red flags from the very beginning. The sales representative told us additional vents would be installed and when the installation crew showed up, that did not happen. Fast forward to the present and I am now on my 4th phone call for an appointment this season, 3 days so far of not being able to work as I waited for a technician to come diagnose the problem. The 3rd. tech came last night and indicated that the work the other tech did was not for the root of the problem. (I was told in front of witnesses that the work needed to be done, was not covered under warranty, would cost me $367 and would fix my issues)In fact, the 3rd tech only made the issue worse by leaving our attic return unscrewed and overfilling our unit with Freon that the 4th tech had to remove from our system. Upon leaving last night I was told that everything was corrected. Today - my home is slowly creeping up in temperature (presently 80 degrees inside, while set to 72). The company keeps trying to sell me a "maintenance plan" and I keep reiterating to EVERY one who pushes it that we have been getting tune ups/cleanings elsewhere and will only use them for warranty issues since we have had NOTHING but problems with them."

"Tom is a genius and a miracle worker. He was able to diagnose our "slow flush" problem and repair it in a half hour. He was able to address the cause of the malfunction; much to our relief, as we thought we might have to have a new toilet installed or a much more complicated repair. Tom also came out to our home before the start of his official workday, to make sure that the issue was handled immediately. THANK YOU, TOM!!"

"though I appreciate the emergency Saturday service call (cost 169.00), I thought the additional charge of 303.00 (450.00) for a diagnostic check and repair ( no parts necessary - just less than a hour of manpower) was a bit exorbitant. perhaps I failed to realize that heating/ac personnel are paid on the equivalent scale as neurosurgeons."

"They did good no complaints so far. I'll let you know next month if I feel the same way."

"I was looking for someone specializing in metal roofing and framing to enclose a concrete front porch. We found Jacob online and were so extremely satisfied with the way he took care of every small detail from the start of getting an estimate to the finished product! I canâ t wait to have him and his crew(Ben & Stevie) to build something for us again! Theyâ re family now!ð It was as if Jesus(The Carpenter)built this for us himself! Absolutely the most beautiful work Weâ ve ever seen! So very happy we found him!! Definitely would recommend Jacob & his Crew to Everyone!!! LOVEâ £ï¸"

"The job inside was done. However the drainage put in outside has turned our yard into a swimming pool. We once had a pipe draining to the creek and this was a perfect solution to the rains/weather. These guys came in and put a round small cylinder well. Water pumps up into our yard turning it into a swamp. Called them to come and see the problem they created. Their response $2900 to fix THEIR DAMAGE. I WOULD NEVER RECCOMEND THIS COMPANY!!"