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"Patty and her crew were excellent as always."

"Carpet looks and smells great"

"When something as devastating as a house fire hits your family, you immediately look for the “life boat” that is going to keep you afloat, and if possible, help you find your way back to normal. For our family, that life boat was unquestionably SERVPRO of Hershey. Of all the decisions we made during that critical time, we are most grateful that Joe Lapp at SERVPRO of Hershey took our call. Over the next 10 months, Joe and his entire team were a bright spot as we rebuilt our lives, a knowledgeable voice of guidance as we navigated a major insurance claim and a complicated rebuild, and literally the best, most detail-oriented, professional, and talented group of craftsmen I have ever worked with in my life. They were a God-send for us. We cannot recommend them enough. While there are literally too many instances of how SERVPRO of Hershey helped us to write in a reasonable review, here are some of the most incredible ones: 1) Our house fire happened on a weekend night. While I waited for what seemed like an excruciating 36 hours for my insurance company to call me back during regular business hours, Joe Lapp at SERVPRO of Hershey took our phone call at 4 in the morning. Even then, he was reassuring and agreed to meet me three hours later. He sat down with me, in a house full of smoke damage, and talked me through what to expect over the next few days. He took some of my and my children’s clothes and bedding and laundered them that day, and had a member of his crew spend the entire rest of the weekend cleaning a space for us in the house so that we had some basic necessities. 2) The employees at SERVPRO of Hershey are the kindest, most patient group of individuals I have ever worked with. Every morning, they arrived happy and treated myself and my young children with empathy. They guided our family through the process of going through our things room by room, and throwing out and documenting what could not be saved. They restored to perfection any items that could be saved. They never complained – not once – about how big this job was, how urgent some of the timelines were, and how complicated our insurance could be. They did extraordinary things for us while making them seem like no big deal. One example I will never forget is – when it was suggested that my 6 year old son throw out his beloved train collection, I asked if there was any way the trains could be save (even though it was not practical). One employee volunteered to take the task on. He took apart nearly 50 trains, cleaned them inside and out with a toothbrush, before putting them back together and returning them to my son. 3) SERVPRO of Hershey’s documentation is impeccable, professional and extraordinary. From providing photos of every item lost for our insurance, to providing hundreds of pages in rebuild estimates, they met to the letter all things required by our insurance and our mortgage – a staggering amount of work. 4) SERVPRO of Hershey are experts at what they do – the very best. They were able to guide us through multiple inspections, provide important documentation to our insurance, and work closely with our onsite adjuster. They performed or supervised all rebuild work, and made sure it was up to their high standards. I always felt that they were looking out for the safety and quality of the home they were rebuilding. 5) Their craftsmanship is impeccable. After the rebuild was done, the home looked truly “like it never even happened.” From restoring high end finishes, to important detail work , painting, flooring, an entirely new HVAC system, dry wall, vent work, eliminating odors, extensive cleaning – they cut no corners, used the latest technology to help with their work, and did an astonishingly amazing job. Despite how devastated the house was at first, everything was back to normal when SERVPRO of Hershey was finished. We chose to sell our home after the rebuild was completed. The home showed beautifully, and we had an offer in a matter of weeks. 6) SERVPRO of Hershey is the single most trustworthy contractor I have worked with. Our family did not live at the home during much of the rebuild. Joe and I communicated often daily with calls, e-mails and photos. I never once had to check on or worry about the quality or timeliness of his team’s work. 7) There were literally dozens of extraordinary ways Joe and his team helped us. A few other notables: • Joe used his industry connections to help us get our clothes restored in a record amount of time • The rebuild was delayed for months while our insurance company completed inspections, and SERVPRO of Hershey heated the home with an external furnace, attending to the furnace daily and checking thermometers in the home to ensure the home was not damaged further • Navigating a major insurance claim is complicated and seemed at times to take forever, but Joe knew just how to help us keep the project moving forward, and his company was eternally patient as we navigated that process • SERVPRO of Hershey personally delivered several important and valuable personal items to our family after they had been expertly restored, despite the fact that we had moved out of state SERVPRO of Hershey was an answer to many prayers during a challenging year for our family. I literally do not think we could have gotten through it without them. I will remember their extraordinary work and kindness my entire life."

"These guys were awesome! They were courteous, and they turned our not-so-great porch into a great porch! The metal shed roof looks fantastic!"

"My experience was outstanding, and I would highly recommend Ed and Envirostar. My floors looked gorgeous when he finished. Ed communicated by phone and in person and was terrific. He explained the whole process, came when he said he would, and took time to answer all my questions (and I had many!). He and his workers removed old carpet, stripped, sanded, repaired, and refinished the hardwood floors, and installed a kitchen vinyl floor. He made arrangements for the disposal of the old carpet and cleaned everything up as much as possible at the end of each day. When the project was completed, you couldn't even tell there had been construction there. The floors gleamed. I wish my pictures had turned out so that you could see the before and after, because it was a stunning improvement. My hardwood floors had some badly stained spots from pet accidents that we hadn't caught in time. He replaced the damaged areas and tried to minimize the amount of oak needed to replace the damaged floorboards so that my final bill wouldn't be any larger than was necessary. He worked with my schedule because we were refinishing most of the floors in the house and had to move some furniture around from one floor to the other. He was meticulous with putting down the finish and personally handled that part--and it looked amazing when he was done. He had a couple workers with him for the sanding and was on site the entire time working while they also were there. He took care to minimize the dust in the air. He also made sure to wear safety equipment, and he ensured his workers did, too. At first, I was a little concerned about the one negative review until I read it and compared it to the other very positive reviews and took that one review with a heavy dose of salt. In the negative review, the lady complained about how he left 1/2" unsanded floor edges after 1 day of sanding. This is because his large sanding machines don't reach to the very edge of the floor. No large floor sander can. He came the next day and used a smaller hand-held sander to get the perimeter edges. The lady who left the bad review was too impatient to let him continue the job the right way. Too bad for her, because she missed out on Ed's fantastic work. If you value a high quality job done the right way the first time, Ed can do it for you. I have no association with Ed personally, and he didn't ask for this review. I just feel his work was so terrific that I needed to share my experience with you all. I would hire him again in a heartbeat."

"It was an excellent experience, he took care of the taxes and gave me a discount."