Servpro of Hershey/Swatara

When something as devastating as a house fire hits your family, you immediately look for the “life boat” that is going to keep you afloat, and if possible, help you find your way back to normal. For our family, that life boat was unquestionably SERVPRO of Hershey. Of all the decisions we made during that critical time, we are most grateful that Joe Lapp at SERVPRO of Hershey took our call. Over the next 10 months, Joe and his entire team were a bright spot as we rebuilt our lives, a knowledgeable voice of guidance as we navigated a major insurance claim and a complicated rebuild, and literally the best, most detail-oriented, professional, and talented group of craftsmen I have ever worked with in my life. They were a God-send for us. We cannot recommend them enough. While there are literally too many instances of how SERVPRO of Hershey helped us to write in a reasonable review, here are some of the most incredible ones: 1) Our house fire happened on a weekend night. While I waited for what seemed like an excruciating 36 hours for my insurance company to call me back during regular business hours, Joe Lapp at SERVPRO of Hershey took our phone call at 4 in the morning. Even then, he was reassuring and agreed to meet me three hours later. He sat down with me, in a house full of smoke damage, and talked me through what to expect over the next few days. He took some of my and my children’s clothes and bedding and laundered them that day, and had a member of his crew spend the entire rest of the weekend cleaning a space for us in the house so that we had some basic necessities. 2) The employees at SERVPRO of Hershey are the kindest, most patient group of individuals I have ever worked with. Every morning, they arrived happy and treated myself and my young children with empathy. They guided our family through the process of going through our things room by room, and throwing out and documenting what could not be saved. They restored to perfection any items that could be saved. They never complained – not once – about how big this job was, how urgent some of the timelines were, and how complicated our insurance could be. They did extraordinary things for us while making them seem like no big deal. One example I will never forget is – when it was suggested that my 6 year old son throw out his beloved train collection, I asked if there was any way the trains could be save (even though it was not practical). One employee volunteered to take the task on. He took apart nearly 50 trains, cleaned them inside and out with a toothbrush, before putting them back together and returning them to my son. 3) SERVPRO of Hershey’s documentation is impeccable, professional and extraordinary. From providing photos of every item lost for our insurance, to providing hundreds of pages in rebuild estimates, they met to the letter all things required by our insurance and our mortgage – a staggering amount of work. 4) SERVPRO of Hershey are experts at what they do – the very best. They were able to guide us through multiple inspections, provide important documentation to our insurance, and work closely with our onsite adjuster. They performed or supervised all rebuild work, and made sure it was up to their high standards. I always felt that they were looking out for the safety and quality of the home they were rebuilding. 5) Their craftsmanship is impeccable. After the rebuild was done, the home looked truly “like it never even happened.” From restoring high end finishes, to important detail work , painting, flooring, an entirely new HVAC system, dry wall, vent work, eliminating odors, extensive cleaning – they cut no corners, used the latest technology to help with their work, and did an astonishingly amazing job. Despite how devastated the house was at first, everything was back to normal when SERVPRO of Hershey was finished. We chose to sell our home after the rebuild was completed. The home showed beautifully, and we had an offer in a matter of weeks. 6) SERVPRO of Hershey is the single most trustworthy contractor I have worked with. Our family did not live at the home during much of the rebuild. Joe and I communicated often daily with calls, e-mails and photos. I never once had to check on or worry about the quality or timeliness of his team’s work. 7) There were literally dozens of extraordinary ways Joe and his team helped us. A few other notables: • Joe used his industry connections to help us get our clothes restored in a record amount of time • The rebuild was delayed for months while our insurance company completed inspections, and SERVPRO of Hershey heated the home with an external furnace, attending to the furnace daily and checking thermometers in the home to ensure the home was not damaged further • Navigating a major insurance claim is complicated and seemed at times to take forever, but Joe knew just how to help us keep the project moving forward, and his company was eternally patient as we navigated that process • SERVPRO of Hershey personally delivered several important and valuable personal items to our family after they had been expertly restored, despite the fact that we had moved out of state SERVPRO of Hershey was an answer to many prayers during a challenging year for our family. I literally do not think we could have gotten through it without them. I will remember their extraordinary work and kindness my entire life.

Since it was not covered by insurance, the price was higher than we anticipated, BUT IT WAS WORTH EVERY CENT. The house has lost that dusty smell that we had for a month and dust doesn't keep resettling. The unfinished basement looked like a volcanic ash eruption and now is clean and storage crates back on shelving. They even took down a former-owner darkroom that we just used to store. The first floor received a thorough cleaning top to bottom and included the curtains and blinds. The crew was punctual, hardworking and friendly.

Servpro did an excellent job restoring my rental unit back to better than before. I had a pretty serious kitchen fire that caused smoke damage throughout the house. Servpro got rid of the smoke smell, gave me a brand new apartment, and did so in a reasonable amount of time. I would highly suggest their services to anyone needing fire restoration. Their customer service is outstanding.

Great crew of folks who addressed my repair timely. Extremely responsive. Thank you ?

well done and prompt

Excellent. Cleaning and Scotchgard protection in all chairs completed .

Jason had a door repaired that would have cost QUCC between $700 and $1,000 if installed new. 

Jason checked out the telephone service in the Pastor's Office and determined we would have to contact Verizon. He spent over two hours on this task.

Jason Performed tasks that should have been done by Steve Weiser's installers.  (don't hire Steve in the future for carpet installation)

You may show Steve my comments as he caused the carpet problem ("cosmetic defect)  according to Mohawk.  His installers should have seen the defect and not installed the carpet. I will spread the "word" to anyone who will listen that he cost the  Quentin UCC thousand's of dollars.

Jason finished the areas around the electric outlets in the floor in the Pastor's Office.  I thought well of Jason Roberts and we met for breakfast one morning at the Quentin Haus across the street from the church.

Jason Roberts cooridinated our project after he did a thorough evaluation of the situation. Jason was extremely knowledgable and professional. He was also very kind and pleasant. Jason helped develop a well-thought out plan of action to remediate a mold issue we found in a closet in our basement. Our family has some chemical sensitivities and Jason individualized his work to incorporate only the best environmentally-friendly products that are recommended for use with people that have known chemical sensitivities. I was extremely impressed and very happy with the great results of these products that Jason needed to use for the mold remediation, cleaning and carpet shampoo.

Jason explained his procedures and every aspect of his work to us. He was always so pleasant and eager to answer any questions we had along the way and provide helpful tips for us. Jason actually performed all of the work, along with his wife Amanda who completed all the cleaning so beautifully. Amanda did an absolute outstanding job of cleaning the basement. She is extremely organized and efficient with her excellent cleaning skills. Our basement is gorgeous now. It looks totally immaculate and smells so fresh and clean.

Jason also cooridinated carpet cleaning for us with Servpro and that process was great. The carpet cleaners were very pleasant and experienced with their work. They also did a fabulous job.

Throughout the whole process of working with Servpro from the beginning until the completion of the projects, Jason and his wife Amanda greatly exceeded my expectations. They were so kind, thoughtful, caring and knowledgable. Jason's expertise and skills helped us solve a problem with great ease. I would absolutely hire Servpro again in the future if I had the need because you can definitely count on them to provide the very best results!

Lastly, I just want to say thank you to Jason and Amanda Roberts and everybody at Servpro for turning our basement into such a positive, beautiful home environment. Thank you so much for working so hard for us. Also, their communication for everything was perfect. I highly recommend Servpro. We are very grateful for their sincere dedication and hard work!

He spent an hour tracing the lines through the basement to determine the possibility of  moisture in any  areas.
.
Although there was no actual repair work performed I was pleased and very relieved to know I did not have the problem I was concerned about.
He recommended resealing the shower tile as a preventative fix.

Better than I expected. We are a soup kitchen and we were able to serve cold lunches while they did the work in the kitchen area. They worked according to our schedule.

They arrived promptly. They thoroughly examined the house and were very receptive to questions. Estimate arrived via an email in a timely manner.  They were  even readily available when a follow up phone call was made several days later with further questions. 

unknown

Servpro showed up on time and were completely professional.  They sanitized the area that was effected from the grinder being broken.  They went beyond what was expected by sanitizing the surrounding areas because they had a high chance of being effected by foot traffic. They also removed the mold efficiently.  

I would definitely use Servpro again! They were efficient and punctual. They also showed up at a set time and did not give a window. Workers were courteous and respectful.

They were very good at what they did. They a little slow in getting the projects finished and they had a couple of other projects too, but we were pleased with what they done. If we had one complaint it would be that it took a long time. It took two or three days for all the water to be dried and the walls dried. The pricing was fair. Once we complained about how long it took they responded right away and compensated us by knocking money off of the price of their work.

Servpro peformed flood clean up following a flooded basement. The initial work was done in a punctual manner, but the follow up has led to this poor review. We needed documentation for insurance purposes and a legal follow up issue, and the owner refused to give us any documentation in regards to the clean up. (Besides the bill) We now are forced to spend even more money to legally force the owner to produce the photographs taken during the cleanup, as well as records and notes. It is unfortunate that a company that claims to provide a service to help you after a disaster only causes more headaches and anguish. The corporate office was of no help to us either- claiming that "each office is independantly owned and operated...." I would stay far, far away from this company. They have only caused more problems to us.

My sumpump failed and I had about half an inch of water in my basement.  I had the pump replaced immediately.  Servpro came in after the new pump was installed.  They took out the carpets and removed the damaged drywall and baseboard.  They did my entire basement including moving the furniture and toys in about 5 hours.  I was pleased overall.

They were prompt in arriving but because they were understaffed, when a second disaster arose, they had to divide their time between jobs. Things took longer than we expected but overall they were great and I would use them again.