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""Unfortunately, our experience has been extremely disappointing. Communication throughout the process has been poor, with long stretches of silence and repeated failure to respond to emails or calls. There was no clear follow-up on progress, and we constantly had to chase for updates. When we receive responses, they were often filled with vague explanations or shifting excuses for delays due to the weather. Timelines are consistently missed, and at no point have we felt the situation is being handled proactively or professionally. What could have been resolved with timely, honest communication and accountability continuously turns into a frustrating and drawn-out ordeal.""

"Dishonest, Unprofessional, Shoddy Work* I’ve read people’s horrible experiences with contractors in the past and always cringed and felt sorry for them but thought, “wow, glad that wasn’t me.” Well, my time came with JR’s Quality Tile & Hardwood. From the start, the owner, Fred, made the experience difficult and it only got worse from there. And yes, I should have listened to my gut at first hint of problem but after reading so many positive reviews online I pressed on. I hired the company to remodel my bathroom after a water leak. I selected all the materials, got the quote and then out of the blue, Fred started asking me to consider other materials but could never provide a clear reason. Living in an old house where there are no even floors, I worried that his questions were steering me to a product better suited for the unevenness in my bathroom but when I repeatedly asked why he only said ‘comfort’ and ‘warmer under foot’. Most of the remodel was done by Tommy, with whom I have no complaints. He did great work installing the tile. The problems I had were solely with Fred and his son. The wainscotting I selected was to be painted, however, once the tile was done the plumber reinstalled the sink and toilet on Fred’s direction meaning that proper painting could not be done behind those items. I asked Fred how the painting would be done and he replied in email, “we’ll do our best to paint around it.” For a $10k+ job I don’t expect half-assed work and I said so. At this time, Fred also told me that they were 25% over budget and wanted to ‘give me a heads up’ so I knew before I got the bill. Never mentioned any of this earlier in the project when the overruns started! He argued with me that the wainscotting really didn’t need painting though I had a line item in quote for painting, and I sent photos of the blemishes, pencil marks and writing (someone wrote ‘TOP’) on the waincotting; then he felt that he shouldn’t have to pay for the plumber’s time; then he finally agreed to the plumber and told me that this son would be doing the painting. After his son was onsite for a few hours and got one coat done on the baseboards, trim and wainscotting he was supposed to return the next day to finish, but oops he forgot that he had orientation for a new job he was starting and wouldn't be back as Fred told me the morning of so Fred came to finish the work. He was onsite for a few hours, painted a bit and reinstalled the toilet and sink. After a few days, I was able to fully see the shoddy work the son and Fred did. In addition to not fixing the over-sanded trim, the baseboards and wainscotting were never caulked before painting so there were large cracks in every seam, many of pencil marks on the wainscotting were still visible, Fred grouted around the pipes in the floor connecting the radiator which my heating company told me should never have been done as it constricted the expansion / contraction needs of the pipes and could have caused huge issues. I spent more than $1,000 to fix the problems Fred and his son created and to properly finish the work they should have done. I deducted this from the amount I agreed to pay, documenting all of the issues he left with photos. When he replied to my email he had the gall to mention that he never even tried to fix the over-sanded trim. Without a doubt THE worst ‘professional’ I’ve ever worked with."

"They are fast, highly skilled and they are worth the wait."