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Alex's Proscape LLC
Designer - Landscape, Excavation - Major Grading or Resloping, Lawn Care - Maintain and Mow a Lawn,
About us
Alex's Proscape, LLC is a customer focused landscape company located in State College, Pennsylvania. Alex’s Proscape, LLC provides a full line of landscaping/lawncare and snow removal services for both residential and commercial properties.
Business highlights
23 years of experience
Services we offer
Lawn care. Landscape design. Tree services. Hardscapes. Snow removal. Mulch. Excavating.
Accepted Payment Methods
- CreditCard
Reviews
4.734 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 9% | ||
| 0% | ||
| 0% | ||
| 6% |
Showing 1-25 of 34 reviews
Fiona F.
Dec 2019
The business engages in shady billing practices. They say they mowed the lawn when the lawn did not need mowing at all. They say they did a "double cut" when the grass was barely 2 inches in height. When we complain, the staff is rude and comes across as racist. Based on our experience, we would not recommend hiring Alex's Proscape for lawn care. We will not renew our contract.
Response from Alex's Proscape LLC
"We are sorry that you had this experience, but we have checked our records and we don't have a customer with your name. We appreciate all of our customers. We treat them with the utmost respect and strive to make them happy. Alex's Proscape, LLC"
Paul M.
Jul 2018
We hired Alex's Proscape to mow our lawn. After discussing with them, we agree to a biweekly plan, and they drew up a contract which I signed that stated they would come in once every two weeks and cut the grass. Unfortunately, we had several issues with them, causing us to terminate our service within a couple of months. There were several smaller issues, but the main issue was that we received an invoice from them charging us for WEEKLY services. The problem was twofold: 1) This was against our contract. When I pointed this out to them, they only explained that they felt it was necessary to cut more often due to fast growing grass. Only after I told them a second time that the charges were illegal, they removed all but the bi-weekly charges. 2) Their claim that the weekly cuts were necessary were bogus. I am in the yard everyday gardening and I take note of when the grass is cut. On most of the dates that the invoice charged us for, there was no visible change in the grass. After checking with Alex's Proscape, they said that their GPS trackers confirmed that there were workers on our site those days. If that is the case, then either the workers did not mow the grass while being there, or, they gave a prefunctory pass over the grass without really cutting much. Either way, there was no need for a cut and this was just a way for them to charge us more money.
Vanessa T.
Mar 2017
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Ari K.
Jul 2016
Alex's Proscape is a wonderful business. They took excellent care of our yard, responded quickly to any questions we had, and dealt with a few complicated issues without any problem. I cannot recommend Alex's Proscape highly enough.
Kimberly H.
Oct 2015
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George H.
Sep 2015
unknown
Esther B.
Sep 2015
unknown
Michael D.
Aug 2015
unknown
Response from Alex's Proscape LLC
"Dear [member name removed], While we sure appreciate the A rating we do not believe our company was the one that serviced your property. For there is only a West Branch Rd in Lemont (our local area) and we checked our mow lists just to be sure. We do not service the Winfield area. Thank you, Robin Alex's Proscape, LLC"
Carolyn J.
Jun 2015
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Timothy E.
Feb 2015
My lawn always looked great after their service. Each week they cut in a different pattern which both made the lawn look good but also helped with any thatching problem (I did not pay for bagging). They arrived at the same time each week and usually had 2 mowers and a trimmer so they finished quickly. I was very satisfied with their service - my lawn was pretty much the best looking lawn in the hood. Their workers were always very polite to me and took the time to answer any questions I had. Their customer service was great, also - anytime I called for any reason they answered the phone immediately and were very polite. I would highly recommend their services. I did think they were a bit pricey, but again, they did a great job and I will have them back this year if I don't decide to buy all the equipment I need and do it myself. If I do need the service, I'm not calling anyone else.
Phoebe K.
Dec 2014
See Above. Excellent professional with ethics. Hard to find in this day and age.
Michael M.
Dec 2014
unknown
Nancy M.
Oct 2014
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Beverly L.
Sep 2014
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Donald R.
Aug 2014
unknown
Anna G.
Jun 2014
They do a good job up to a point. They did a nice job with laying a walkway. They are very expensive.
Response from Alex's Proscape LLC
"We believe it is important to clarify the scope of this project because it involved more than just laying a walkway. Below is an outline of the complete landscape renovation: 1. Under the existing deck and staircase, concrete pads were laid so that homeowner could access a sunken seating area. Landscape fabric was placed under the entire deck and staircase and top-dressed with 3” of 3B river stone. 2. All construction debris was removed which included gravel, clay, concrete, and unusable topsoil left by previous contractor. 3. A large tree stump was flush cut and ground, top soil was added and the area was reseeded. 4. A custom paver stone walkway was installed which included a homeowner requested upgrade to premium pavers and additional custom details. 5. Multiple truckloads of topsoil were brought to site and the entire lawn in the backyard was graded and reinstalled, which also involved locating, repairing and reconnecting downspouts which were destroyed by the previous contractor. 6. Raised flower beds were built with timbers to match the existing beds and were filled with top soil and mulch. 7. A vinyl fence was also reconstructed and a gate was added. Upon completion of the project, this customer appeared to be more than satisfied with the results and our level of service. All projects require a signed proposal which includes our pricing, additionally, if there are any changes to the original bid, the homeowner will be required to sign the change orders. We will not begin any project without an agreement that has been signed by the homeowner. We pride ourselves on our professionalism and the level of service we provide. It is our goal to ensure that all of our customers are happy and satisfied with our work."
Nora W.
Mar 2014
Excellent in every aspect of each project! Arrived at every appointment time as scheduled and worked diligently to complete. Estimates were accurate, no surprises. We already are making plans with them for early Spring.
Lee C.
Feb 2014
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Response from Alex's Proscape LLC
"Dear [member name removed], Thank you for taking the time to review us on Angie's List. As you can imagine, our goal is to achieve nothing less than an A in our service. Please feel free to contact me directly so that I can personally remedy the issues that have led you to giving us B's and C's in our rating. It is with your comments that we can make our business stronger and continue to be one of the leading landscaping companies in the area. Regards, Alex"
Judith K.
Aug 2013
The clean-up was done promptly and effectively.
I had to wait a relatively long time for the trees to be removed (about 3 months) and was about to call someone else. But Alex's Proscape came through and did an excellent job of taking down the trees. One tree was easy because it was out in the open. But the other was quite difficult, because it was very close to the house, hanging over the roof, and surrounded by other bushes and trees that I wanted to protect. The crew did a great job and cleaned up pretty well. There was debris on the roof so I called Alex, and a couple of the crew came by the very next morning to clean it up.
I was satisfied by the work and have now met with Alex to work on other landscaping issues. He's made some great suggestions and given me good advice.
I had to wait a relatively long time for the trees to be removed (about 3 months) and was about to call someone else. But Alex's Proscape came through and did an excellent job of taking down the trees. One tree was easy because it was out in the open. But the other was quite difficult, because it was very close to the house, hanging over the roof, and surrounded by other bushes and trees that I wanted to protect. The crew did a great job and cleaned up pretty well. There was debris on the roof so I called Alex, and a couple of the crew came by the very next morning to clean it up.
I was satisfied by the work and have now met with Alex to work on other landscaping issues. He's made some great suggestions and given me good advice.
Gerhard K.
Aug 2013
Alex was terrific and his price was very reasonable. I would definitely use him again in the future.
Adrianne H.
Aug 2013
Alex was very motivated to earn my business & prompt with scheduling a spring clean up service for my lawn. He trimmed back years of overgrowth & understood the look we were trying to acheive with landscaping. His crew mows weekly & my lawn looks outstanding. We will continue to work with him.
Richard K.
Aug 2013
I am satisfied. They do a good job. They come regularly and have been responsive to a particular request.
Frank H.
Aug 2013
I had recently moved to State College and checked out this list for landscape contractors. Landscaping companies can be notoriously "fly by night" in an industry where anyone with a pickup truck and a shovel is a "landscape contractor", so I was pleased when Alex got back to me right away.
He presented a professional quote for the work I inquired about, and delivered it to my door in writing.
I chose to proceed with most of the work and his crew came over 3 or 4 times (different crews actually) to do the work. On each occasion they showed up reliably and on time, did work that exceeded my expectations in terms of quality, and were courteous and pleasant. They cleaned up thoroughly and asked each time if we were happy with the work done before they left. On the one occasion that they did, indeed forget something, I pointed it out to them as they were leaving. Within an hour or two, another crew came by to finish up the missed item.
Everything about my interaction with this company leads me to believe that they value customer service and long-term relationships with their customers. I can happily recommend them. Do yourself a favor and hire a pro like this. You will be pleasantly surprised with how competitive his rates are, too.
He presented a professional quote for the work I inquired about, and delivered it to my door in writing.
I chose to proceed with most of the work and his crew came over 3 or 4 times (different crews actually) to do the work. On each occasion they showed up reliably and on time, did work that exceeded my expectations in terms of quality, and were courteous and pleasant. They cleaned up thoroughly and asked each time if we were happy with the work done before they left. On the one occasion that they did, indeed forget something, I pointed it out to them as they were leaving. Within an hour or two, another crew came by to finish up the missed item.
Everything about my interaction with this company leads me to believe that they value customer service and long-term relationships with their customers. I can happily recommend them. Do yourself a favor and hire a pro like this. You will be pleasantly surprised with how competitive his rates are, too.
Jim T.
Jun 2013
All work has been excellent. Prices are very reasonable. Returns calls/e-mails and comes reliably. Only negative is that it took several months to get the mulching done. Would definitely use this company again.
Gerhard K.
Dec 2012
unknown
Licensing
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FAQ
Alex's Proscape LLC is currently rated 4.7 overall out of 5.
Alex's Proscape LLC accepts the following forms of payment: CreditCard
No, Alex's Proscape LLC does not offer free project estimates.
No, Alex's Proscape LLC does not offer eco-friendly accreditations.
No, Alex's Proscape LLC does not offer a senior discount.
No, Alex's Proscape LLC does not offer emergency services.
No, Alex's Proscape LLC does not offer warranties.