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"Excellent… job was completed in a timely manner"

"Hire with Caution! This company installed 4 furnaces for me over the last 3 years in other rental properties I own. I recently purchase another property out of foreclosure and no one has lived there for several months if not at least a year. I knew the furnace was working since I did have the heat on but I wanted them to clean the furnace and check the AC unit as it felt like it wasn't cooling. I also waited after the remodel as I knew both would be dirty afterwards. They went to the property, gave them the code to enter so they could go on their own time as it was still vacant. The feedback from Betlyn was the furnace was cleaned, check and in working order. The AC on the other hand was out of freon and they recommended replacement due to the age of the AC unit. I spoke to the owner on the phone and he gave me a price to replace the furnace and said nothing else. I wanted to obtain another estimate for the AC replacement. When this company came to the property, they called and said the furnace is dirty and there is no air flow at all (see photo). I called Betlyn to find out why they didn't clean the furnace as that was what I paid to have them do. The owner was extremely rude, condescending and just down right disrespectful. He kept asking if I was going to have them replace the AC unit and said the furnace would be cleaned as that was part of the AC replacement price (but they never told me this originally). I asked what was my $110 payment for and he gave me some rude comment and made up story, he even told me the gas wasn't on (which it was as the heat was on). Then he kept asking if I was going to have them do the AC unit, I said I want my furnace cleaned first and then he hung up on me. The bottom-line is don't ever question their work then you will never have to worry about being hung up on. $110 down the drain!"

"First of all, I can can do plumbing myself, but it usually involves more than a day or two and multiple trips to one of the big box stores. Since the tub hardware was old and corroded, I didn't want to take a chance of making things worse, so I decided to call in a professional; that the toilet started leaking was a (happy) coincidence for me, so he or she could do that at the same time. I contacted TruPlumbing and Tom was dispatched for the job... he contacted me to set up a time and date for the service call and also gave me a quote and the option to buy my own parts for the job, telling me what was needed, Tom arrived on time and had both jobs completed in a few hours; he was very professional, covered his shoes so as not to track dirt into the house, and explained what all he had done. I would definitely recommend TruPlumbing and will use them in the future."

"Satisfied"

"Terrible: 1) Installer did not install as agreed upon. Line was to be placed behind wallboard. They insisted it would not fit, but I found out later when I had another HVAC company install the same units at my work office and did place lines behind wall board behind 2x4's. Be honest will ya! 2) Installer damaged a valve in condenser causing unit to leak which needed replaced. I asked for a new condenser, but Climatech refused and repaired. and warranted the repair. I would have rather had new. 3) Installer split the copper line in two places. A 2nd installer had to come out several days after install to repair and finish install. I requested a new copper line, but they again refused, but instead warranted the repairs. I again wanted new. 4) They sale the unit as most quiet in industry, but when it get's below 40 degrees outside condenser hums and struggles over condensation. The inside unit gurgles and whistles and hisses over it as well. They had a Mitsubishi person come out. Their response is unit runs normal and the operations manual states that the noise is because of condensation and won't do anything further about it. I would have not ordered the unit knowing this. They should list this before selling it. Emailing me an operations manual after the fact of install and payment is just not an acceptable response. Neither Climatech nor Mitsubishi is showing any integrity nor addressing the noise problem. I would not use either again. I am exploring legal options and trying to develop a class action legal case over false advertisement to obtain a replacement unit to eliminate the noise or refund. Very disappointing to spend the one and get this from companies such as this. Email me for more information [email protected] Look at the pictures to see how bad their install looks in a finished room over the false position of their installer."

"The two Techs were very professional and did a great job."

"Successfully completed the job! Basement is dry. A warning about the amount of mess and leftover dust would have been nice, but overall, a job well done."

"The guys that came and did the actual work were very nice and did a great job . The problem was the management from Bill and down to Travis , my basement has a toilet that could not be moved .. well by the floor being jackhammered damaged the toilet it now leaking because of hairline cracks at the base , after contacting Travis and sending pictures to him their response was we will send you $100 and you can buy a new toilet ! When Bill bid the job he made sure to tell me about how they are insured up to 2 million dollars Thst $100 dollars doesnâ t really buy a toilet and then the cost of getting someone to install it will be hundreds more for that reason of them not wanting to take care of what they damaged I would not recommend ABC to anyone they got their money snd could have cared less about my issue !! Poor communication with this company and also the broom swept my basement I sm still trying to clean up the mess and it has been 2 weeks very disappointed ! I guess I should say buyer beware !!"