Founded 1980 • With Angi since February 2004
Service Provider ResponseWe're glad you called us and had a good experience. Thanks for taking the time to leave this feedback!
Service Provider ResponseWe understand how frustrating it can be to hear news that was unexpected, and we're grateful that you chose to contact us about your overall experience. It sounds as though one of our technicians returned for a second look and had the same conclusion as the first, however you were pleased with the process he followed and his overall service. We're glad that you had a good experience with Pat and provided us with this detailed feedback. Customer satisfaction is extremely important to us and is used as part of our continual training.
Service Provider ResponseWe're sorry that we were unaware of your email. A manager from our company will reach out to you today. Meanwhile, we understand how frustrating it would be to hear different information from another company. We can't guarantee the level of training that the technician from the other company was provided, nor what type of tools they used to provide a diagnosis and/or double check our findings. However, our technicians attend manufacturer training at least once per month, we provide continued education weekly, and the tools that we use are all top-of the line, calibrated, and cleaned...all of which allows us to feel confident in their findings. Because of all these things, we expect that some technicians may not be able to replicate what we've found which is why we offer a FREE "Second Look" guarantee. We can absolutely set up a return visit by the tech at no cost to you to demonstrate how he found the issue and provide that information to the company who is denying those findings. If you'd like, we would even be willing to schedule the other company to come back at the same time at our cost.
Service Provider ResponseCustomer satisfaction is a top priority for us, so we take all feedback seriously. It doesn't appear that you called us directly regarding property damage or any other concerns. Please give us a call so that we can better address specific concerns about any work done by us or the recommendations that you received. Thank you.
Service Provider ResponseWe're glad you had another good experience with us. Thank you for your continued business and for taking the time to share your thoughts.
Service Provider ResponseThank you for choosing Wahl Family Heating, Cooling & Plumbing for your Air Conditioner maintenance. We are very glad to hear that your were happy with the professional services provided by not only our office staff, but also our technician. One of the reasons we are able to provide outstanding service is the ongoing training we do with our office and field staff on a weekly basis. We are able to maintain high quality employees because we provide for their Health Care and other important employee benefits. We also provide services 24/7 with our phones answered by a live person and warranty our work. Thank you again for choosing Wahl Family Heating, Cooling & Plumbing.
Service Provider ResponseDear Mr. [member name removed], I am very sorry to hear your did not have a positive experience with our company. I was glad to hear Jim was punctual, especially on Christmas Eve. Jim has over 26 years of experience and that is what allowed him to determine quickly the signs of very dangerous and deadly situation - a cracked heat exchanger. The fact that Metro showed you how to turn a Furnace back on that is leaking deadly Carbon Monoxide is alarming to me. Had you gone with our Company we would have provided temporary heaters at no charge until a safe furnace was installed properly. Jim should have showed you the cracks with his camera. I am not sure why that did not happen but I can assure you that will be addressed. I am sad to hear that after all the years we have maintained your equipment that there was not more trust in our technicians diagnosis. We will work harder to see things from the customers eyes and convey the proper information. I am always available to discuss further. Sincerely, Sharon Wahl 412-276-9245
Service Provider ResponseDear (member name removed), I am very sorry that our Technician only used one tool to diagnose where the Carbon Monoxide you both saw on the meter was coming from. The equipment was installed in Nov. of 2000 making it 13 years old. We give options to repair the exiting problem and potential problems that could arise from aging parts. Our technician gave you his professional diagnosis, unfortunately he did not communicate his findngs properly to you. As a family business for almost 34 years we strive to give accurate diagnosis at a fair and competitive price. I will personally follow up with our technician. It would be helpful to speak with you as well to resolve this matter. Sincerely, Sharon Wahl
Service Provider ResponseThis unit is under a parts and Labor warranty for 7 years not only 5 years since we are a Mitsubishi Diamond Dealer. I personally placed a call today to this customer since we did NOT receive a call that the unit may not be working properly since our last visit. We stand behind our installs and our service work. We will make sure it is functioning properly. Sharon Wahl, Office Manager
Service Provider ResponseAfter reviewing our files I could not find any record or your name or address.Could it be under another name or address? You posted a review for Wahl Family Heating, Cooling & Plumbing. We are here 24/7, 365 days a year and we have thousands of happy maintenance agreement customers. We would love to serve you. Feel free to reach out to me regarding this review. firstname.lastname@example.org Sincerely, Sharon Wahl, Office Manager
Service Provider ResponseWe are very sorry about the confusion. The day she is called it was almost 90 degrees and our phones were ringing non stop. Our Tech. was unaware of the broken dryer vent. We did however go back, take pictures and replace it at no charge out of respect for our clients property. I believe we resolved this issue and have placed a call to confirm a resolution.
Service Provider ResponseThank you for choosing Wahl Family Heating,Cooling and Plumbing for your recent repair. Since we are family owned and operated it means a lot to us that our coworkers extend that same quality service to our valued customers. Thank you again, Sincerely, Sharon Wahl, Office Manager
Service Provider ResponseDear [member name removed], Thank you for taking the time to post a review for Wahl Family Heating, Cooling & Plumbing. As a family business your satisfaction is important to us. We are available 24/7 to take care of all your HVAC and Plumbing needs. We do have $50 and $100 referral rewards available with cash back to you. Feel free to call me for more information. Sincerely, Sharon Wahl, Office Manager
Service Provider ResponseThank you for taking time to post a review for Wahl Family Heating, Cooling and Plumbing. We work hard to make sure our technicians are trained and that they treat our clients and their homes with respect. Your trust in our company means a lot to all us. Thank you again. Sharon Wahl, Office Manager
Service Provider Response[member name removed], Thank you for taking the time to post a review for Wahl Family Heating, Cooling and Plumbing. We are very glad you were happy with the service Curtis provided. All of our technicians meet weekly for training and they are able to help each other serve our clients needs. Thank you again for placing your trust in our company. Sincerely, Sharon Wahl, Office Manager
Wahl Family Heating, Cooling & Plumbing is currently rated 4.1 overall out of 5.
Wahl Family Heating, Cooling & Plumbing is open:
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Wahl Family Heating, Cooling & Plumbing accepts the following forms of payment: Check, Visa, MasterCard, Discover
No, Wahl Family Heating, Cooling & Plumbing does not offer free project estimates.
Yes, Wahl Family Heating, Cooling & Plumbing offers eco-friendly accreditations.
No, Wahl Family Heating, Cooling & Plumbing does not offer a senior discount.
Yes, Wahl Family Heating, Cooling & Plumbing offers emergency services.
Yes, Wahl Family Heating, Cooling & Plumbing offers warranties.
Wahl Family Heating, Cooling & Plumbing offers the following services: Residential & light commercial heating, cooling, plumbing, Indoor air quality, humidification, air cleaners, ultraviolet germicidal lights, comfort control, safety devices & duct cleaning.
We specialize in plumbing services, repairs, inspections, installations, and more. We pride ourselves on the quality work we provide, while delivering great customer service. See the services we offer below and call -or- click to schedule a free estimate today!
Above All carpet & AirDuct Cleaning. Over 30 years experience. Truckmount Equipment and portable service offered. We are the only company in the area with a 12 Step Carpet Cleaning process. Highlights include pre-treat, spot-treat, power buffing, moving furniture, and Wiping Baseboards included in our pricing. Upholstery cleaning we have a wide knowledge of all the different fabrics and best methods to clean your furniture from Steam Clean, Dry clean and Leather Cleaning. Oriental rugs cleaning we offer on site or off site cleaning. Airduct cleaning we have several methods on the truck to take care of your unique system. We look forward to working with you. Please fill free to contact us with any questions. 412 808 8477 Aboveallexp@gmail.com
City of Pittsburgh electrician. Jimmys Electrical Service, LLC is committed to excellence in every aspect of our business. Free Estimates, Affordable Pricing. Feel free to text at 717-793-1077...All calls are returned Same Day! We look forward to doing business with you.