Potts Plumbing

Answered his phone. Called me back when he said he would. Showed up when he said. Completed the work quickly. Would definitely hire again.

He was able to repair it without any problem.

Always prompt and professional.  Very reasonable.

Don, owner of Potts Plumbing is excellent. He's very efficient, knowledgable, very responsive, and extremely fair. He had all of my plumbing issues corrected by lunch time. Don does quality work. I will use Potts Plumbing again anytime I need.

Don came highly recommended by my friend who had him install all the plumbing in his new house.  I have had Don work at my house four times over the last two years.  Each time the price has been fair, the work very good.  Don is great at explaining what needs done and listening to homeowner concerns. 
The other reviewer here who thinks Don's hourly rate is high thinks like an employee, not a business owner.  The rate charged by Potts Plumbing and other professionals is to cover their pay, profit, operating expenses, taxes, insurance, and other costs that go into owning a business. 
I plan to install an upstairs bathroom, a new water heater, and other improvements in the future.  For the plumbing I will contact Potts Plumbing.

Excellent work.  I'm very pleased.

unknown

The experience was excellent. They arrived when they said they were going to arrive and performed the work as we agreed and in the time frame that we agreed on. They got the job done and everything was good. I would recommend them.

They were good and they were prompt. But most recently, I tried to reach them again and they were too busy.  I would use them again if I was able to get on their schedule.

My neighbor discovered a gas leak around my meter. After the gas company turned-off my gas, I called Mr. Potts who came out with his son. (Because this was a home emergency, I selected the first well-rated, local plumber whom I found on Angie's List (AL); and this was my first experience using AL to find a service provider.) Mr. Potts disovered a corroded part and told me that I needed a new meter. He also suggested moving my meter away from the road and up against my house. He advised me that he needed to hire a subcontractor with equipment to dig up the bushes around my meter, which he told me in advance would cost an additional $600. I agreed that the cost was fair, and he got someone out to my house with the needed equipment right away. I was concerned that the temperature was supposed to go down to freezing that night, since I was recovering from surgery at the time; and live alone. But Mr. Potts, his son and his sub-contactor were very prompt; and my gas service was restored within 24 hours; so I had heat that chilly night. Because he had to remove part of a concrete slab in front of my house to connect the new meter, Mr. Potts told me that once I was ready to repour the concrete, he would have to return to install a vent pipe; so that gas does not build up under the slab. I would have preferred that the pipe was installed at the time that the meter was installed; but I don't know if this would have been doable or the best approach. Overall, I was very pleased with Mr. Potts responsiveness and service; and both he and his son were very pleasant and courteous.

unknown

The business was very good at staying in touch with and updating us on the service dates.  They were also very easy to get a hold of.  They worked with us on price.  This business was the only one that followed up with us on a quote we were given.

Gas service was turned off a few days before Thanksgiving due to a leak in the outside line. Don Potts came out to look at the job the next day (in the dark and the rain) and was able to start work the day after Thanksgiving first thing in the morning. They tried to slip the new line through the old piping, but it was blocked and wouldn't go through. Also, the old pipe came into the house under an addition, so they couldn't excavate to find the blockage on that end. They needed to dig about 100ft of trench to the house (around a tree and a deck), which they did by hand because a ditch-digger wouldn't be able to access the area. So, the expected half day of work turned into a day and a half on the holiday weekend. He also found a small leak in the inside pipe that the gas company missed and capped off a line to an old appliance. When the old furnace woudn't start after the gas was turned back on, he went out and bought a new part to install and called a fellow contractor to set up a service visit (not his job and much appreciated!) He explained everything in detail as he went and the quality of his work was excellent.