Get matched with top sump pump installation pros in Hatfield, PA

"Jeff, Rob and his crew were exceptional They answered all of my questions even took the time to show me how things worked. They installed a water catch basin and sump pump to replace our smaller 25 year old equipment. Jeff suggested a better pump They were meticulous in their work and cleanup except for the new pump you would not even know they're there. I would recommend ONCE&DONE for any of your waterproofing needs Thank you ONCE&DONE"

"Our basement has always been damp and, at times wet when the existing drain system silted up. With this year's high amount of rainfall it needed something better. After some research on the trusty internet and interviews and quotes from 5 different contractors, Paradigm and one other company were the only ones who really seemed to know what they were about. Both quotes were about the same in cost and scope. I went with Paradigm over the other company primarily for the sense of personal responsibility I got from Andy and Ross. As the owners, they clearly take great care and pride in the work their company does from start to finish. The job involved excavation around the perimeter of the basement, including an attached crawlspace and peculiar raised section of the floor. French drains with all the trimmings, including silt filters were installed. The existing sump was improved, a second sump added, and new pumps installed in both wells. The walls were wirebrushed to clear away the efflorescence and mildew, then spray treated. Sump drains were linked to the outgoing sewer hookup (which was a problem, more on this later!). Work was completed in about 2.5 days exactly on schedule. There were two problems that came up, both resolved satisfactorily. Firstly, the drop cloths that did a superb job keeping the house dust-free on day 1 ended up releasing the accumulated dirt and fine silt into the air on days 2 and 3 as workmen walked across them, coating the ground floor with dust. They took extra care in cleaning both before and after day 3, but I didn't identify the source of the problem until late in the 3rd day of work. In the future, I would suggest cleaning, or at least beating dust out of the drop cloths after each day's work. The foreman was responsive and properly apologetic about the problem, and they did a fine job cleaning up as best they could at the end of the job. The second problem came to light a few days later, when I was talking with my neighbor. It turns out that sewer hookups for sump pump drainage were explicitly *not* allowed in our area of New Castle County. The patchwork of municipalities, neighborhoods, towns, and the City of Wilmington makes this a non-trivial question, as some places forbid these clear water hookups, some allow them, and some even encourage them! Paradigm had initially gotten incorrect information when they inquired, but confirmed that the hookup would have to be removed to pass code in our specific location. They returned to move the discharge lines, and ran them out to grade on the exterior of the house. This ended up causing another problem: a couple days later I started hearing a loud "glugging" noise coming from the discharge line on the rear pump, which was not draining properly. We had a battery backup pump on the old sump pump, which Paradigm was happy to re-install on the new pump. However, the check valve on that 5 year old, consumer grade backup had started to fail and could not support the much larger column of water in the retrofitted discharge plumbing. Andy and Ross came out twice more to fix this problem, once to figure out what was actually happening and a second time to remove the faulty pump, and to shorten and properly pitch the discharge pipe. I was impressed by the owners' responsiveness and professionalism in addressing these problems, and have confidence they will similarly resolve any issues, however unlikely, that may arise in the years and decades to come."

"I am so glad Mike at County Line Plumbing & Heating assisted me with Sump Pump issues. He responded to my call same day, and was able to complete the needed work quickly. Mike is extremely knowledgeable and professional. I have dealt with several plumbers prior to moving to the Warrington area, and always felt like I was being price gouged. Mike's pricing was very reasonable and his work is outstanding. I highly recommend Mike for all your plumbing & Heating needs!"

"Mike called immediately and came over immediately and completed the work. He is very professional and the type of person you want to hire. I would use Gallagher's Plumbing Inc. again."

"They did a good job. The only thing was about asking me for the power cable to the sump pump - it was setup but without a power line"

"Valdel provided an appointment time say day. Tim arrived on time and called when he was within 30 minutes of the house. He was extremely courteous and professional. He assessed the existing sump pump and explained that it was not of great quality (contractor grade) and recommended replacing over repairing as there was no guarantee that it could be repaired. He replaced the sump pump on the same visit and then showed me all of its features and how to troubleshoot if there were any problems in the future. He cleaned the work area after he was finished and always covered his boots when walking through the house to get to the basement. The pump was operating well and flushing water out regularly and shutting off as it should. However, we noticed a thud sound each time the pump flushed water out that we had never heard before. I called Valdel back and explained the concern the next day and Tim return promptly to address the concern. He determined that it was the back flow valve that was causing the thud sound and replaced that valve with a new, and better valve at no cost to me, that closed more softly and quietly each time the pump flushed the water out. The pump has now been running perfectly for over a week and is silent. I was so impressed with Valdel's responsiveness and communication and with Tim's punctuality, professionalism, problem solving, and communication. In the end, everything is working as it should and the process from start to finish was very positive. We would definitely hire them again and would recommend them to our friends. Thanks Anne"

"I had a wall in my basement that was filing up with water from runoff outside. The wall started leaking into my basement. The crew jackhammered a trench along the wall in my basement and installed a drainage pipe, fill and a sump pump. They cemented over the trench and it looks like they were never here. Lots of rain since then and my basement is dry. Timely and professional- highly recommend"

"On the price, I don't, but it was also reasonable. They had also installed a water heater like a year before, reasonable. For sure they're a good service provider, any issues I have with the HVAC or my water system, I'll go to them. They clean up behind themselves; I don't have to do much."

"Steve Ault clearly explained the reason for our gurgling sinks and incomplete flushing of a toilet and then fixed them by clearing the sewer line. He cleaned up the area perfectly. He also replaced a malfunctioning sump pump with a new one with new piping. After the work was done, he explained what he did and showed us how to monitor the sump pump. He also clearly advised us about another potential problem that concerns us - a main/meter shut off valve. There was no high sales pressure. Steve seems very knowledgeable and competent and we plan to call him in the future for our plumbing problems. Without our asking, he gave us a senior discount and waived the dispatch fee."

"I'm not fully moved into the home yet, but I will update when I am there permanently. The crew was very professional, worked diligently, cleaned up after every day of work (three day job--french drain expansion, two additional sump pumps installed, window drains into the sump pumps, pretty extensive job)."