
Horizon Services
Horizon Services
When you need AC heating or plumbing services, look no further than Horizon Services. For nearly 30 years, we’ve been the trusted name in plumbing heating, and air conditioning, offering an unmatched level of service at reasonable rates.
"Horizon Services Warranty Entrapment New to Delaware, but struggling with a HVAC warranty issue with Horizon. Advice Please. I have been waiting 3 months for an Appointment to get my annual HVAC system serviced by the Horizon team. Starting this process in June, I was told that September 12th was now an Option after 10 min on hold. I did not accept this as this was another month out and I was not available. I have made no less than 5 attempts to get a service appt on my HVAC and each time, since the "10 Year Warranty" maintenance team is 1/10 the size of the fleet driving around, I was told I would be put on a waiting list to be called back. Nothing! No one ever called me. I keep calling them. Horrible! My frustration is a legal one: My system warranty was several thousand dollars on top of the new units and installation. However If i dont get a $149/year Annual Service I void this; if someone else services the units-I void this. I want a way out: 1) Horizon to reimburse or pay another HVAC company of my choosing to perform this service, and keep my warranty in tack in writing. 2) How about a business model for warranty holders: Schedule me like a Dentist....11-12 months year from my last appointment (provided not winter so my AC can be checked), they send me an appointment reminder. This is a big hassle, anyone else have this issue? PS> During my call 8/16 at around 10:30am, i told the representative this was it, if no call back, I would hit social media (Facebook, Linkedin, Nextdoor, BBB). The power of sharing, the power of community. Northern Delaware stay tuned, I will be asking Next Door for Recommendations and a Legal way to keep my warranty just in case and go elsewhere. 12m ago · 55 neighborhoods in General"
Steven B on August 2018
When you need AC heating or plumbing services, look no further than Horizon Services. For nearly 30 years, we’ve been the trusted name in plumbing heating, and air conditioning, offering an unmatched level of service at reasonable rates.
"Horizon Services Warranty Entrapment New to Delaware, but struggling with a HVAC warranty issue with Horizon. Advice Please. I have been waiting 3 months for an Appointment to get my annual HVAC system serviced by the Horizon team. Starting this process in June, I was told that September 12th was now an Option after 10 min on hold. I did not accept this as this was another month out and I was not available. I have made no less than 5 attempts to get a service appt on my HVAC and each time, since the "10 Year Warranty" maintenance team is 1/10 the size of the fleet driving around, I was told I would be put on a waiting list to be called back. Nothing! No one ever called me. I keep calling them. Horrible! My frustration is a legal one: My system warranty was several thousand dollars on top of the new units and installation. However If i dont get a $149/year Annual Service I void this; if someone else services the units-I void this. I want a way out: 1) Horizon to reimburse or pay another HVAC company of my choosing to perform this service, and keep my warranty in tack in writing. 2) How about a business model for warranty holders: Schedule me like a Dentist....11-12 months year from my last appointment (provided not winter so my AC can be checked), they send me an appointment reminder. This is a big hassle, anyone else have this issue? PS> During my call 8/16 at around 10:30am, i told the representative this was it, if no call back, I would hit social media (Facebook, Linkedin, Nextdoor, BBB). The power of sharing, the power of community. Northern Delaware stay tuned, I will be asking Next Door for Recommendations and a Legal way to keep my warranty just in case and go elsewhere. 12m ago · 55 neighborhoods in General"
Steven B on August 2018






















