Medford Heating And Air (Medford Heating Oil)

They never responded to my request

Went very well. Technician was very confident and had our A/C unit up an running within 15 minutes. Even used the coupon from Angie's List:)

Medford Heating And Air came right out and fixed it the same day- Monday. I don't know what a fair price is for this repair so can't answer that. The service man and everyone there was courteous, efficient and professional.

It went great. I would highly recommend them.

Had a conversation with Marv who was very upfront and honest saying that what I was looking to do was impractical and wouldn't work well in the space. He suggested a few options, even talking with me about a couple that weren't services that they offered. No pressure to do anything and I appreciated the ability to bounce some ideas off of him.

I spoke on the phone with Marv on Friday 8/19/16 about an issue we were having with our air conditioner. He said they were very busy and didn't have time to look at it right away but he would call the following week to set up a time for them to come out to do an estimate. Monday, Tuesday and Wednesday came and went but he never called. Wanting to support a local business, I decided to give them another chance and called on Thursday 8/25/16. Marv's overall attitude was poor and not helpful at all. He said he would try to squeeze me in the following day at 3:00 but I was already fairly certain things wouldn't come together after our brief conversation. At 2:00 the following day he called and said, "Sorry, today's not looking too good, we won't be able to come out." This company didn't seem to want our business after two attempts to get them out for an estimate and it took them a week to decide they couldn't help us. Had we been happy with their service we would have been loyal customers. We found another local HVAC professional instead who didn't give us the runaround.

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They came on time and added 2 lbs of freon. They literally connected the the freon connectors to the the A/C unit and the freon bottle. It took about 20 minutes. I was then given a price of  $393! When I asked about the breakdown they said they charge $90 per pound! The going rate on EBAY is between $10 to $20 per pound. Fine, you can even double that so they can make a profit. Even when you add 90x2 = 180, where is the other $200? for 20 minutes work? Apparently it's their going rate. After a number of phone calls I finally got them down to $200. Still a bit high, but I didn't want to deal with it anymore.
I would not use this company again. Companies need to be clear upfront to all the costs involved and what their going rate is. My mistake for not asking for a detailed breakdown prior to work performed. I figured the Angie's list spacial would have more than covered all the work, lesson learned.

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Great

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