Get matched with top fireplace pros in Bala Cynwyd, PA

"I had contacted Chimney Cricket and passed them on to my Parents to have work done on their house in Oct. 2016. I am writing as I have just purchased the neighboring property and have had an opportunity to review the documents my father has and to inspect the "work" that was done. Initially Chimney Cricket was very responsive and prompt. A proposal for the stabilization and repair of the shared chimney, stucco restoration and the installation of a chase cover was signed nov. 2016 and a deposit made. As the work was being completed the technician collapsed a section of the Chimney into the flue. rather than remove the debris and remaining section of the chimney, the technician pushed the rest of the debris into the flue and continued the stucco flex application and chase cap. My father was not pleased with this development and expressed that at the time. in January 2017, my father was able to go up to the roof and inspect the stucco flex application and "repairs" to stabilize the chimney. at that time the stucco flex was observed to be inconsistently applied, inconsistent application, use of stucco flex to "repair" gaps that were part of the contract for repair. Cracks in the stucco flex were observed throughout and the chase cap was only partially secured. Chimney Cricket was contacted and they replied that it would be repaired in the spring of 2017. in June 2017 my father was called by a technician stating that they would be at the house in 10-15 min. the visit was declined as my father was at work. It was requested that 24-36 hour notice of visit be provided so that he could be on premises to observe the work being done. the technician hung up on him. Chimney Cricket was again contacted via email in Aug 2018. there was no reply. They were contacted in sept 2018 and again there has been no reply. I have since taking ownership of the neighboring property at my own expense, removed the debris that was thrown into both my parents inactive flue and the neighboring flue. It was also necessary to cut a whole in the chase cover in order to vent the ACTIVE FLUE from neighboring property. The previous owner had certified that it was not an active flue, I am VERY surprised that the technician did not visually verify that claim seeing as he could have KILLED THEM AND THEIR NEIGHBORS, my parents."

"Jacob was outstanding. Professional, straightforward, and thorough. Will be recommending him and working with him again in the future."

"Fantastic . Igor informed me as he did everything that was needed to repair our fireplace on the back porch. He fixed what he could and replaced anything that was needed . Very quick and efficient."

"Alliance Chimney came and replaced my chimney liner this week, and I had a great experience with them. They offered me a reasonable quote, and when the job became more difficult than they expected, they didn't charge me anything additional, and they handled the job incredibly professionally. I'm very satisfied with the work they did."

"Called Joe and he came the same day for an estimate on a liner and cleaning. Gave him the ok and he got started that night, in doing so found the blockage was because the chimney had completely collapsed. Him and his crew came back the next day and unclogged and resealed the chimney. Everything was done very timely and professional"

"They were efficient and cleaned up after themselves. They stayed late one day to finish up and not have to come back the next day. Made sure to do the job with the right materials and did a really good."

"Very professional throughout the maintenance and cleaning of fireplace. Very knowledgeable and efficient. Would highly recommend this company and will use them again in the future."

"Logan and Ben were awesome. Logan came to clean my dryer vent and realized there was more of a problem. They ended up replacement the full vent pipe throughout my basement ceiling. They prevented me from having a major clean up job. My vent pipe was full of water which could have burst at anytime and caused a major leak into my finished basement. They were polite, clean and very professional. They updated me every step of the way and completed the job the same day. I would highly recommend them to anyone that needs this service. "

"In addition to doing the job I needed, Andrew pointed out two areas in my natural gas utility that were less than safe. His estimate included those fixes, and it was more reasonably priced than expected. Thanks Andrew."

"job not done yet"