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Signature Sound & Video
Home Theater Wiring - Install, Repair or Conceal, Smart Home System Install or Service, Home Theater System or Media Center - Install,
About us
♪♫ 2017 Super Service Award Winner - 6th Consecutive Year! Locally Owned & Family Operated, Signature Sound & Video Proudly Offers Residential & Commercial Audio Video Services in New Jersey, Eastern PA, & the Surrounding Shore Points! ♪ Seamless Wi-Fi Systems, Home Automation, Lighting & Shading, Outdoor Audio & Video, Home Theater, Custom Sonos Systems, & Much More! ♪ We can customize a system to fit your needs & space! ♪ Fully Licensed & Insured - Experienced, Tenured, & Background-Checked Staff ♪ References Available Upon Request ♪ Visit Us on Facebook @ www.facebook.com/Signature-Sound-Video-Inc-188147746362/ OR Call Us Directly at (877) 394-6988 to Schedule a FREE Estimate or Appointment Today
Business highlights
Emergency services offered
18 years of experience
Services we offer
& Installation of Audio Video Systems • Whole Home Audio • Outdoor Speakers • One-Touch Remotes • Home Theaters • Lighting & Shading Control • Energy Management Solutions • Flat Screen Installations & Much More!, Residential & Commercial Audio & Video Services: Design, Sales
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.988 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 5% | ||
| 0% | ||
| 0% | ||
| 1% |
Showing 1-25 of 88 reviews
Nancy P.
Jul 2020
In our new house, we wanted all TV monitors to mount on walls, even a very large one. Brendon sequenced everything very well and is really knowledgeable. Before our painters came, he set up cable and electrical in the right places so that any damage could be fixed. His final visit was scheduled to coincide with Comcast’s cable appointment. That turned out to be critical. The Comcast technician was terrible. Brendon spoke his language and achieved a good setup. Without him our TVs and phones would have given endless trouble. He is the best!
Lynn L.
Dec 2018
Excellent no problem at all when technician found the problem and fixed it. Very professional
Elizabeth K.
Aug 2018
Less than two years later the following has happened: the one indoor camera was never set-up and was never returned, the ability to view the outdoor cameras on my phone no longer exists, the internet does not work throughout my house, the functionality on the main television is awful and requires two remote controls and Sonos no longer connects and therefore will not play. I have called, texted and emailed this company numerous times as each one of the items they installed began to fail. I have never received a response to one of these communications. I have had another company come in to review the work performed and they indicated that the set-up provided was so complicated but yet so inefficient and poorly designed. I basically have to start the entire process over less than two years after it was initially done.
Response from Signature Sound & Video
"Thank you for taking the time to review us. I want to address the first the fact we did infact drop the ball. I've just gone through all of our records and show only one phone call into our commercial line 6 weeks ago. I or someone should have returned your call but somehow it didn't happen. Had you called our service line it would have been sent straight to my cell and handled appropriately. As far as other emails and texts there is no record of you reaching out via those avenues, had we recieved an email it would have been responded to in a timely manor. Again, I'm not sure why you were routed to our commercial division but your call should have been returned, and I'm sorry that didn't happen. I want to address the system. It certainly does not need to be ripped out. Anyone that is intimately familiar with the system we installed would know what they are looking at. Your home had some very old wiring in it and because of that we had to use adapters and the like to get the system up. (Especially the outdoor cameras) during the initial consultation I warned you about the old wiring in the home and I would do what it would take to get it going but couldn't guarantee long term stability. Never the less if you give us another chance we could get the system back up. Finally, the interior camera you provided was a consumer camera and the company (dlink) quit supporting the camera. I was able to get one going for you but spent hours on the second on my bench trying to get it to work. All of this as a courtesy and we never billed you for it. Infact my last email to you was 18 months ago explaining this and letting you know what some options were. We never heard back reguarding how you wanted to proceed. I hope this clarifies things. I only wish you had tried to reach out before writing this review and tried calling again. As a vast majority of our other reviews state; we are very responsive and pride our selves on that. I will say there is no excuse in not returning your call and that somehow fell through the cracks. As I said I'm not sure why your call was routed to commercial sales and I'm currently investigating why that happened. I provide my cell number to all my clients, however I make aware that texting is not an acceptable form of communication as I'm constantly working in basements and texts never go through. (Considering if you had texted why didn't you also call and leave a message directly on my cell?) I have just sent you an email and will call you in a bit to try and remedy your system. If you choose to not respond that is fine and I'm sorry we lost a client. But please do not let someone take advantage of you by telling you things are complicated and need to be ripped out. Thanks for your review, Brendon"
John L.
Mar 2018
The installation went very well. Brendon is a very sharp expert in sound and video. He even enhanced my existing home Sonos system to improve its performance. He also set up my remote headphones.
Susann M.
Jan 2018
Brendon was very personable and responsive to communications. He consolidated all of my devices successfully so that one remote controlled them all. My five year old home theater system is a modest one, in which the original universal remote never functioned correctly. Brendon corrected all of the issues. It was a little more expensive than I expected, but I frankly did not do the necessary research to be able to compare his charges to anything else, so I cannot give a knowledgeable opinion on price. I am very happy with the work Brendon did. He gave me exactly what I asked for.
Joel C.
Nov 2017
Brendan was a pleasure to deal with. He is very professional, helpful, knowledgeable, punctual and friendly. We would recommend him.
CID E.
Oct 2017
Brendon was amazing. Was able to accommodate a last minute request and went out of his to explain what would work and what would not with the space we were dealing with. TV was mounted and the surround and gaming systems set up perfectly. I highly recommend this company!
Barbara C.
Oct 2017
Brandon is simply fabulous! Did not try to oversell us (as others had tried to do), and found a way to work with a lot of what we already owned. He was creative in his ideas for wiring our apartment, was professional in his work, on time. His pricing was fair and competitive? We would recommend him without reservation! What a great find on Angie's List.
Response from Signature Sound & Video
"Thank you so much for taking the time to review us! It was great working with you!"
Louis R.
Jun 2017
I had estimates from four providers, all of which I obtained from Angies list. Brendon's solution seemed to be the best approach and as it turned out we are thrilled and completely satisified with the end result. Subsequently we had to replace some older TV's and his input and knowledge of the products helped us make some very good decisions. We had several follow up questions and we found him very knowledgeable and responsive.
Response from Signature Sound & Video
"Thank you so much for taking the time to review us! It was great working with you!"
Ramsey R.
Nov 2016
Brendon continues to excel at providing top notch service for the jobs performed at our house. This is the second time we have used him and his company and they continue to not disappoint. We could not be happier with the end result of the installation and would never think to utilize another A/V company at our house. You can not go wrong with Brendon and his company!
Response from Signature Sound & Video
"Thanks you for taking the time to review us! It was once again good to work with you!"
Deborah A.
Aug 2016
unknown
Response from Signature Sound & Video
"Thank you for the review! we were excited to work with you again!"
David A.
Jul 2016
Brendon worked around my schedule to provide an e-mail estimate, followed by an in-home consultation, and perform the installation of our TV and 5.1 sound system - both of which we provided. The two times when he visited our house, he was very courteous and respectful; not to mention knowledgeable of the new products which we were having installed. Unlike other installers whom we reached out to, Brendon did not seem overwhelmed with the new technology we had purchased, and offered his suggestions as to how to best install the equipment. He worked non-stop through the entire day, and even took the time after the job was complete to download firmware updates and run through the initial calibration of the equipment to ensure that everything was in working order before he had left.
Response from Signature Sound & Video
"Thank you for taking the time to write us a review!"
Ian H.
Apr 2016
Brendon Ziegenbein, owner of Signature Sound & Video, came over to our home and diagnosed that the receiver needed replacement. We discussed different receiver models and selected Marantz model 5.2 channel network audio / video surround. Brendon promptly followed up with an email quote. Upon delivery of the receiver from supplier, Brendon called and scheduled an appointment for installation. He was delayed in arriving at scheduled time due to traffic, but called to let us know. The unit was successfully installed apart from encountering a software problem in updating the universal controller. We were still able to operate the system in the interim. Once Brendon had done his research on the universal controller, he returned for another visit and successfully reprogrammed it with the latest software. Brendon was personable, knowledgeable and spent the necessary time making sure we understood how to operate our system. The cost was reasonable and good value for the service provided. I highly recommend Signature Sound & Video for future technical support and installation of new systems.
Response from Signature Sound & Video
"Thank you for taking the time to review us! it is very much appreciated!"
Lizann M.
Oct 2015
Perfect. He and Andrew were right time, they were organized and neat. Their attention to detail and precision is excellent. I'm looking forward to Brendon tacking the next project.
Response from Signature Sound & Video
"Thank you for taking the time to review our company, It was great working with you!"
Christopher W.
Aug 2015
unknown
David C.
Jul 2015
unknown
Response from Signature Sound & Video
"Thank you for the review!"
Larry S.
May 2015
unknown
Response from Signature Sound & Video
"Thank you very much for taking the time to review our company, it was great working with you!"
Lauren Q.
Mar 2015
Extremely pleased with Signature Sound and Video and we highly recommend to anyone wanting installation. Very professional, prompt, attentive to details, and the look and sound of the tv/soundbar/and mounting on wall are incredible. It felt as if a family friend that owned a stereo/home theater installation business were completing the install as Brendon and his team were very friendly and professional. We would definitely use for future projects and recommend. Thanks again Brendon!
Response from Signature Sound & Video
"Thank you for the business and taking the time to review our company! we greatly appreciate it and am thrilled you are enjoying the system!"
Carla S.
Feb 2015
I cannot say enough positive things about Signature Sound, specifically the Owner, Brendon Ziegenbein. If there was an A++ rating available, he would have earned it! I have worked as a property manager and know how hard it is to find a knowledgeable and responsive AV contractor so I will say I did not do comparison pricing on this installation as I got such a strong sense of his work ethic/product when he first came out to look at the job.
Unfortunately, and in no way related to Brendon's work, I was beset with a series of problems with the LG TV newly purchased for this installation...in addition to Comcast issues! Although Brendon's responsibilities had been fulfilled, he continued to support me, in essence as a consultant, telling me what I needed to do/say with Comcast and trouble shooting the LG issue to assure it was their problem and not something with the cable service or the ancillary systems.
To add to the complexity of getting these issues resolved, LG refused to come out to look at the TV until it was taken off the wall. This meant that Brendon had to make several extra trips, coordinated with the LG tech, to remove and then reinstall the TV, as LG did their trouble shooting until they finally found the problem (the TV would work and then go out again)!
Throughout all of this, Brendon was not just cooperative and responsive--he bent over backwards to accommodate all the changes and rescheduling that occurred as LG tried to determine the problem. His demeanor throughout was supportive (and believe me I needed support) and kind. I never would have gotten through this, with my sanity intact, without his guidance.
I do want to mention also, another Signature staff member joined Brendon in some instances--I'm so sorry I've forgotten his name. He too conveyed the quiet calm of someone who knows what they're doing. In every instance they arrived exactly when they said they would and were very respectful of my home.
Without reservation, I would recommend their services!
Unfortunately, and in no way related to Brendon's work, I was beset with a series of problems with the LG TV newly purchased for this installation...in addition to Comcast issues! Although Brendon's responsibilities had been fulfilled, he continued to support me, in essence as a consultant, telling me what I needed to do/say with Comcast and trouble shooting the LG issue to assure it was their problem and not something with the cable service or the ancillary systems.
To add to the complexity of getting these issues resolved, LG refused to come out to look at the TV until it was taken off the wall. This meant that Brendon had to make several extra trips, coordinated with the LG tech, to remove and then reinstall the TV, as LG did their trouble shooting until they finally found the problem (the TV would work and then go out again)!
Throughout all of this, Brendon was not just cooperative and responsive--he bent over backwards to accommodate all the changes and rescheduling that occurred as LG tried to determine the problem. His demeanor throughout was supportive (and believe me I needed support) and kind. I never would have gotten through this, with my sanity intact, without his guidance.
I do want to mention also, another Signature staff member joined Brendon in some instances--I'm so sorry I've forgotten his name. He too conveyed the quiet calm of someone who knows what they're doing. In every instance they arrived exactly when they said they would and were very respectful of my home.
Without reservation, I would recommend their services!
Response from Signature Sound & Video
"Thank you for taking the time to write such a detailed review! we appreciate your business and am thrilled that you are enjoying the system!"
Lisa R.
Dec 2014
Brendon and his partner are a pleasure to work with. They are extremely knowledgeable, punctual, friendly and very helpful.
We are very happy with the results and will definitely use them again for future projects.
We are very happy with the results and will definitely use them again for future projects.
Response from Signature Sound & Video
"Thanks for taking the time to review us! Thank you very much for the business and we are thrilled that you are happy with our services!"
Kathryn H.
Dec 2014
He mounted the tv and hooked up the sound system. It was a good experience.
Response from Signature Sound & Video
"Thanks for purchasing the Big Deal and thanks for taking the time to write us a review!"
Joseph T.
Dec 2014
Brendon came out recently to install a Sonos system for multiple rooms in the house. Last year he installed a flat screen TV and home theater system in our newly finished basement. Just like last year, it was a pleasure to deal with Brendon. Always prompt, reliable and excellent results. Highly recommended.
Response from Signature Sound & Video
"Thank you very much for your continued business and taking the time to write us a review!"
Kathleen K.
Nov 2014
Brendon and his colleague were wonderful. Very courteous and professional. They know their stuff very well. They showed up on time, installed the new equipment quickly and came back for a follow up to make sure everything was working well. We could not be more pleased.
Response from Signature Sound & Video
"Thank you very much for taking the time to write us a review, we are so glad you are enjoying your new system!"
Mel B.
Oct 2014
Very well-professional, knowledegable, and reliable.Not only would I use him again- I am going to. I woukld strongly recommend him.
Response from Signature Sound & Video
"Thank you very much for taking the time to write us a review! we look forward to working with you in the future!"
Denise P.
Sep 2014
I am very pleased with the work. The TV's look great and he very carefully mounted the Sonos Soundbar directly under my family room tv so that it is flush and you can't see any wires. He and his co worker were extremely punctual, polite, professional, organized, and careful. They laid drop cloths wherever they worked and swept or vacuumed any dust. They also took off their shoes when they went upstairs bc I had just gotten new carpet. Brenden is a very professional and nice guy to work with!!!
Response from Signature Sound & Video
"Thank you very much for taking the time to write us such a kind review, We very much appreciate it and your business! Glad to hear your enjoying your TV and Sonos Playbar!"
Licensing
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FAQ
Signature Sound & Video is currently rated 4.9 overall out of 5.
Signature Sound & Video accepts the following forms of payment: CreditCard
Yes, Signature Sound & Video offers free project estimates.
No, Signature Sound & Video does not offer eco-friendly accreditations.
No, Signature Sound & Video does not offer a senior discount.
Yes, Signature Sound & Video offers emergency services.
No, Signature Sound & Video does not offer warranties.