Signature Sound & Video
About us
♪♫ 2017 Super Service Award Winner - 6th Consecutive Year! Locally Owned & Family Operated, Signature Sound & Video Proudly Offers Residential & Commercial Audio Video Services in New Jersey, Eastern PA, & the Surrounding Shore Points! ♪ Seamless Wi-Fi Systems, Home Automation, Lighting & Shading, Outdoor Audio & Video, Home Theater, Custom Sonos Systems, & Much More! ♪ We can customize a system to fit your needs & space! ♪ Fully Licensed & Insured - Experienced, Tenured, & Background-Checked Staff ♪ References Available Upon Request ♪ Visit Us on Facebook @ www.facebook.com/Signature-Sound-Video-Inc-188147746362/ OR Call Us Directly at (877) 394-6988 to Schedule a FREE Estimate or Appointment Today
Business highlights
Services we offer
& Installation of Audio Video Systems • Whole Home Audio • Outdoor Speakers • One-Touch Remotes • Home Theaters • Lighting & Shading Control • Energy Management Solutions • Flat Screen Installations & Much More!, Residential & Commercial Audio & Video Services: Design, Sales
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 5% | ||
| 0% | ||
| 0% | ||
| 1% |
"Thank you for taking the time to review us. I want to address the first the fact we did infact drop the ball. I've just gone through all of our records and show only one phone call into our commercial line 6 weeks ago. I or someone should have returned your call but somehow it didn't happen. Had you called our service line it would have been sent straight to my cell and handled appropriately. As far as other emails and texts there is no record of you reaching out via those avenues, had we recieved an email it would have been responded to in a timely manor. Again, I'm not sure why you were routed to our commercial division but your call should have been returned, and I'm sorry that didn't happen. I want to address the system. It certainly does not need to be ripped out. Anyone that is intimately familiar with the system we installed would know what they are looking at. Your home had some very old wiring in it and because of that we had to use adapters and the like to get the system up. (Especially the outdoor cameras) during the initial consultation I warned you about the old wiring in the home and I would do what it would take to get it going but couldn't guarantee long term stability. Never the less if you give us another chance we could get the system back up. Finally, the interior camera you provided was a consumer camera and the company (dlink) quit supporting the camera. I was able to get one going for you but spent hours on the second on my bench trying to get it to work. All of this as a courtesy and we never billed you for it. Infact my last email to you was 18 months ago explaining this and letting you know what some options were. We never heard back reguarding how you wanted to proceed. I hope this clarifies things. I only wish you had tried to reach out before writing this review and tried calling again. As a vast majority of our other reviews state; we are very responsive and pride our selves on that. I will say there is no excuse in not returning your call and that somehow fell through the cracks. As I said I'm not sure why your call was routed to commercial sales and I'm currently investigating why that happened. I provide my cell number to all my clients, however I make aware that texting is not an acceptable form of communication as I'm constantly working in basements and texts never go through. (Considering if you had texted why didn't you also call and leave a message directly on my cell?) I have just sent you an email and will call you in a bit to try and remedy your system. If you choose to not respond that is fine and I'm sorry we lost a client. But please do not let someone take advantage of you by telling you things are complicated and need to be ripped out. Thanks for your review, Brendon"
"Thank you so much for taking the time to review us! It was great working with you!"
"Thank you so much for taking the time to review us! It was great working with you!"
"Hello, Thank you for your review! As things were left you needed to set up your Comcast account with your email address, you were then going to email me your contact info so I could send you a quote but i never received it and looked daily for it. You were very upfront with me about the situation, yet I still came out to give you a quote within a few hours of your initial phone call. You also made it very clear that the options I presented to you were out of your budget. Granted I still put together a quote for you, even shot you a text to get your info with no response. I spent close to 3 hours total between meeting with you and putting together a quote. When you were explaining your situation it was very clear you expected the electrician that you bought your home from to fix everything, but you wanted a back up option. I did everything I could, I apologize that you felt it necessary to write a review, but i feel it is necessary to fill in all of the details. Thanks for the opportunity!"
"Thanks you for taking the time to review us! It was once again good to work with you!"
"Thank you for the review! we were excited to work with you again!"
"Thank you for taking the time to write us a review!"
"Thank you for taking the time to review us! it is very much appreciated!"
When I hadn't received the estimate within a reasonable time, I contacted Brendon by email. He told me that the estimate had been sent, as an attached file. I rechecked my email, including spam folders, but found no correspondence from him. He promised to resend, and/or send a link to a site with the estimate, in case there was a technical problem. We exchanged secondary emails to try, in case the problem was a glitch with either of our primary addresses. Still nothing was received. Brendon knew that I was eager to move forward with the project, and, in response to my question, confirmed verbally that he was interested in the job. More recently, he has failed to return phone calls or respond to messages sent via Angie's List. At this point, I have wasted more than three months, waiting for an estimate that never came, and it now seems quite clear that he is not interested in the job. If he had only told me that at the beginning, I could have found a company that was willing and able to tackle it.
"Thanks for taking the time to review our company! Unfortunately we were not able to overcome your email and mail issues to get the estimate out to you. We tried numerous methods to get this out to you, spending a lot of money on postage since you said your email was not working and your realtor was having the same issues. We tried on 3 different occasions to send you an estimate, 2 via the USPS and 1 via FedEx and I even dropped off the quote personally to make sure you got it (the fedex tracking kept saying "undeliverable". If we could of just connected to discuss this over the phone and figured out a time that worked for both of our schedules this all could of been avoided. There is only so much I can do to try to accommodate our clients schedules. We were very interested in helping you out with your project, if we weren't I wouldn't of taken the time to meet with you, continually try to email the quote, spend the money on postage and spending time to drop it off at your home. I understand you are busy and have email issues, but to blame us for them is just not fair especially when you mentioned your realtor was having an issue with your email as well. I wish you all the best in your project, thanks again for taking the time to review us!"
"Thank you for taking the time to review our company, It was great working with you!"
"Thank you for the review!"
"Thank you very much for taking the time to review our company, it was great working with you!"
"Thank you for the business and taking the time to review our company! we greatly appreciate it and am thrilled you are enjoying the system!"
Unfortunately, and in no way related to Brendon's work, I was beset with a series of problems with the LG TV newly purchased for this installation...in addition to Comcast issues! Although Brendon's responsibilities had been fulfilled, he continued to support me, in essence as a consultant, telling me what I needed to do/say with Comcast and trouble shooting the LG issue to assure it was their problem and not something with the cable service or the ancillary systems.
To add to the complexity of getting these issues resolved, LG refused to come out to look at the TV until it was taken off the wall. This meant that Brendon had to make several extra trips, coordinated with the LG tech, to remove and then reinstall the TV, as LG did their trouble shooting until they finally found the problem (the TV would work and then go out again)!
Throughout all of this, Brendon was not just cooperative and responsive--he bent over backwards to accommodate all the changes and rescheduling that occurred as LG tried to determine the problem. His demeanor throughout was supportive (and believe me I needed support) and kind. I never would have gotten through this, with my sanity intact, without his guidance.
I do want to mention also, another Signature staff member joined Brendon in some instances--I'm so sorry I've forgotten his name. He too conveyed the quiet calm of someone who knows what they're doing. In every instance they arrived exactly when they said they would and were very respectful of my home.
Without reservation, I would recommend their services!
"Thank you for taking the time to write such a detailed review! we appreciate your business and am thrilled that you are enjoying the system!"
"Hello, Thanks for taking the time to review us. I Have gone through our phone logs and do not see your name or phone number, We also do not have any messages that have gone unanswered. There is another company that has a similar name to ours, Did you mean to review them? If it was us you were calling I would love to know when you did, this could be an issue with the phone system and I need to know about it. my personal email address is [email protected] If you would kindly send me an email letting me know when you called I would greatly appreciate it. We also always recommend our customers send an email as that goes directly to our phones and we can answer them a bit quicker as we are usually out in the field. We recommend that you DO NOT use the AL message center as that has proven to be unreliable. Thanks Again!"
We are very happy with the results and will definitely use them again for future projects.
"Thanks for taking the time to review us! Thank you very much for the business and we are thrilled that you are happy with our services!"
"Thanks for purchasing the Big Deal and thanks for taking the time to write us a review!"
"Thank you very much for your continued business and taking the time to write us a review!"
Licensing
State Contractor License Requirements
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FAQ
Contact Information
200 Barr-Harbor Dr, Suite 400, Conshohocken, PA 19428
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