"Sorry for your dissatisfaction. The owner informed you that this would not take 1-2 days that it would in fact take longer due to custom storm window sizes. You had your 2 storm windows first serviced which took about a week which was mentioned to you when we initially met. We also had a snow storm that occurred in that time which pushed things back a day or two because I mentioned to you that I do snow removal. [Member Name Removed] had me service 4 more storm windows because of how pleased he was with the first service. I was actually messaged about doing abunch more work in his home after all the window were finished. The other 4 storm windows I took from you to service on January 17 which were also custom size storm windows, were going to be brought back to you refurbished by January 26. Unfortunately we received a big snow storm again that pushed things back a few days due to me having to work snow removal again. We are very sorry that things didn’t work out and that you couldn’t understand that the windows were custom and needed more attention than normal storm windows and were not able to be bought at a Home Depot or Lowe’s and had to be completely fabricated by me personally. We wish you the best in your future endeavors and hope you find the help you’re looking for. To anyone who is reading this, the windows that wanted servicing were serviced and dropped off at his house even after he declined payment due to the timeframe it took to get the storm windows done, which was only 3 week for 8 custom size storm windows. His house was not left without any windows, these were simply storm windows for more protection from the elements just like a storm door for the front of your house."

"Thank you very much for your kind words. We really appreciate it and love to help. Please contact us for anything else you may need. We are always here and ready to help."