Get matched with top basement waterproofing pros in Avonia, PA

"The first salesman says one thing, the second salesman says another, the foreman says another, and the managers yet another.. They wouldn’t let me talk to the sales guy after we signed—RED FLAG. Really, for $25,000 dollars, I expected more than the runaround, the half-done job that sat for a week, the ignored requests, the foremen that kept changing/getting fired (?), and the stolen $50 extension cord THAT WAS MY ONLY POWER to their fan system.. you would think they would want to protect their work a bit better since we have the extended warranty. They were almost half the price of the other company we were looking at, and now, I’m pretty sure I know why. Probably not the best bang for the buck. But then again, they don’t have to live in my sinking house, so maybe it’s not that big a deal for them. I was less than impressed. They left clay and gravel all over my basement floor and some dirt all over my upstairs floor. We bought them pizza, made them coffee, and they were friendly enough when we talked with them, but we knew that they were scrambling to get jobs done. The salesman said they would provide an electrician if we needed one, but then they never delivered on that.. everyone is booked lately on electrical work, so I have a sump and fan system that currently has no power. I question the integrity and quality of this company. And I still have to get someone to fix my exterior wall because they don’t do that—not their bag, I get that, but it’s annoying. I just wish the job that was done was half as reassuring as the sales presentation."

"Excellent customer service"

"Successfully completed the job! Basement is dry. A warning about the amount of mess and leftover dust would have been nice, but overall, a job well done."

"Nicely done"

"We did the demo on our old two-tiered decking. Betterliving built a new upper deck from composite with aluminum railing. The lower deck was replaced with as 12X15 sunroom. The process from start to finish was a pleasure. All employees were friendly, knowledgeable, skilled, and prompt. Price was better than anticipated, so we went with a 4-season sunroom instead of a 3-season. The worksite was safe, clean and orderly, and the quality of the build was excellent. They worked through some miserable cold weather too. Deck – Betterliving’s construction quality was a major improvement to what we previously had. Their suggestion to use two colors on the railing worked out great too - spindles are a different color that the rest of the railing. Sunroom - also very solid construction. It is insulated well, and also helps even out the temps in the family room it is attached to. The gable style not only looks nice, but makes the sun room look bigger. They built a small landing off of the sunroom entryway too. It is important to note that they installed the flooring and contracted the electrical. Flooring and electrical work were included as part of our quote with them. Not all of our quotes from other businesses included flooring and electrical work, and would have been an additional cost. Having everything included in the quote also meant we had one project, not several projects. Deck/sunroom/landing materials – decking and landing materials were the same composite materials. The sunroom skirting was also the same composite. This ties everything together visually, and improves the overall look. Electrical work – Knorr Electric completed all the electrical in the sunroom (interior and exterior outlets, exterior floodlight, and hung a ceiling fan). They also replaced all of our outside lighting on the entire house while they were here, and moved a bathroom light inside. They were also friendly, knowledgeable, skilled, and prompt. And quality work from them too. We will definitely contact Betterliving and Knorr again for any additional work we want done. They are highly recommended! Note that Betterliving in the Erie, PA area is connected to DBC Remodeling and Construction (same employees). DBC came highly recommended to us from a friend."

"job went great, price was reasonable ,1/3 the cost of other contractors. Brian and his crew protected my lawn with large rubber mats and sealed my walls with thick rubber membrane down the wall and around the footer. then added dimpled sheathing to let any water escape to the drain tile. thanks for the great job Ron"

"I put a lot of time into my decision of who would waterproof my crawlspace. I had multiple companies come and give estimates. At the end highlander had their best price and a guarantee. Going in I felt confident in my decision. But once the work was done all of the good feelings were gone. From constant miscommunications between sales, workers and bosses. The original work didn’t even fit the original plan. The backyard being more dry as a “result of the pump” never came to fruition. After round 1 of the work all they managed to do was flood the front of my home and make a waterfall in my crawlspace. Round two they fixed the discharge, but when I was told in the estimate that the high end of my home wouldn’t accumulate water because the pump in the low point would collect it and discharge it first. Asked salesman what if it doesn’t he eased my mind by saying “that’s what the warrant is for we would cover it” fast forward to second rainfall after work was corrected and boom standing water everywhere in high end of crawlspace. Then told by the boss they won’t touch it without charging more since not covered by warranty and given salesman stated they don’t charge extra no matter what they find. Turns out the 8600 dollar investment I made was a complete waste and now I’m left with a crawlspace that still floods and if I want it repaired by them it’s another 6000 dollars. But why would I trust a place I’ve already had comeback twice. I wish I could rewind a month and pick one of the other companies, I won’t name any so no one thinks this review is an ad for someone else. My advice is stay away from highlander and don’t trust what they say unless it’s in writing. Now I almost feel trapped as if they have to finish the work but I have little confidence they wouldn’t be out again after the next rain. Only positives are they respond timely and are polite while describing how you were basically deceived. Worst investment I’ve ever made."