Klein Home Solutions
About us
Klein Home Solutions has a team of expert basement contractors in Erie PA. We've got you covered whether it's basement waterproofing, wet basement repair, french drains, sump pump installation, crawl space repair, bathroom remodeling, and kitchen cabinet refacing. Does your home have a wet basement, a humid crawl space, or an outdated bathroom? Klein Home Solutions has answers for these issues and much more. With exclusive systems, attentive customer support, and expert technicians, we have the tools to get the job right, the first time! Contact us today to schedule a free estimate on any of our services. We proudly serve Pennsylvania, New York, and Ohio homeowners in Chautauqua, Crawford, Warren, Ashtabula, Erie, and other nearby areas.
Business highlights
Services we offer
Klein Home Solutions offers Basement Waterproofing services, including: • Perimeter drainage systems • Sump pump installation • Waterproof wall and floor products • Wall and floor crack repairs • Replacement windows • Water heater flood protection • Frozen discharge line prevention • And FREE estimates! We also offer services such as: • Crawl space repair • Vaper barrier • Thermal insulation • Egress windows • Bathroom remodeling • Tub-to-shower conversions • Bathtub reglazing • Mold removal • Kitchen remodeling • Kit
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
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| 78% | ||
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The work started and finished when the technicians said it would.
The basement floor was filthy, they didn't clean up very well after themselves.
seated the Brite Wall panels and cemented in the trough. This essentially created a new seam in the basement floor that, as we found
out later, was directly over the footer under the floor. The next time it rained hard, we found a puddle on our floor but we thought it was a
result of the installation of the glass block window in that room. After Klein completed their work and were paid, we replaced all of the
old wall to wall carpeting with brand new carpet. This was in the fall of 2012.
In the spring of 2013 we had some back-to-back rain events, and water came pouring in along the walls that had the trough that Klein had created. We called Mr. Klein to come look at what was happening during one of the rainfalls, and Mr. Klein adamantly denied that this had anything to do with the work his company had done. He did offer to give us an estimate for an interior basement drainage system, which would be at our expense. We said no thanks. We lost most of the brand new carpeting that had been installed just months before, and we had to hurriedly move all of the office equipment - computers, printers, fax machine, paper supplies, etc. - to a dry room upstairs. Long story a little shorter, we ended up contracting with Everdry to install exterior and interior drain systems everywhere that Klein had dug originally. As Everdry was digging a much wider interior trough for their work, they found that the footer extended out from the concrete walls by about 8-10 inches. They told us Klein's little trough above the footer just created an opening for water to come through when otherwise it would have gone under the concrete floor as it had before. The job by Everdry cost us $13,600, money that we had had no intention of spending on the basement. We are still in the process of trying to get the basement somewhat back to normal.
Basically this is a cautionary tale for anyone who is considering having Brite Wall installed to enhance the look of their basement rooms. If you have no water problems before the installation, you may very well after. As a consequence of the damage done by a job that cost us $2600, we were forced to spend over $13,000, lost several hundred dollars' worth of carpeting, and have had weeks of aggravation and expense trying to get things right again. Not a good deal at all.
"As there are always two sides to every story, with regards to (removed member name) complaint, this is certainly no exception. Klein Basement Systems has installed many BrightWall jobs, just like we have done for the (removed member name), resulting in very happy and satisfied customers. We work very hard to do every job in a professional manner, following the specifications of the contract between the customer and our company, which, in this case, was providing and installing two glassblock replacement windows and approximately 65 linear feet of floor to ceiling BrightWall paneling on the walls, chipping a shallow trough in the cement floor to insert the BrightWall paneling and recementing. This work was performed the beginning of October 2012. On October 19, 2012, we returned and installed an additional 4 linear feet of BrightWall paneling under the new glass block window on the east wall. The (removed member name) had called to say they were getting some water on the floor under that window that did not have the BrightWall paneling installed before. We are very up front and clear in letting our customer’s know that installing the BrightWall without the drainage system is only cosmetic and cannot be guaranteed to waterproof the basement. This was written on their proposal dated September 10, 2012. If there is a problem or concern with our work, we promptly address it and, if it is our fault we try to correct and resolve the issue as soon as possible. In this instance, we received a call from (removed member name) on May 31, 2013, saying water had come into her basement. I inspected the work and saw the water in the basement, which was after a torrential downpour. I did not feel it was a result of the work we performed. It is impossible to prove one way or the other what caused the water problem. In my opinion, the water seepage is more likely a coincidence than caused by the cosmetic work we did, based on many similar jobs we have done in the past without a problem and because we did not dig the trench wide or deep enough to cause water penetration. I did tell (removed member name) that they needed an interior drainage system with a sump pump to take care of the problem for approximately $5500, and also that the sump discharge, to be done properly, should be tied into a storm sewer. Although I do feel bad for the stress they went through and the expense they incurred, I do not feel responsible and I am not willing to reimburse the (removed member name) any money."
Licensing
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