Get matched with top basement leak repair pros in Woodburn, OR

"I hired TerraFirma Foundation Systems to level my home, expecting a professional job with clear communication, but the entire experience has been incredibly disappointing and costly. From the start, I hired the company to level the floors in my home, specifically to address a nearly 3-inch dip in my kitchen area, a 13x10 room. Yet after they “completed the job,” I still have a 1.5-inch dip in the center of the kitchen, and a corner of my home/kitchen that sits half an inch higher than it should be (above 0%), creating a full inch rise from the living room to the kitchen. Now they’re saying that leveling the kitchen wasn’t included in the original scope, blaming the remaining dip on my kitchen island and fridge being “too heavy” and lacking proper support—an issue they failed to identify in the initial assessment. To properly address this problem, they’re now asking for an additional $7,500, claiming this work was never part of the original job. This feels like a classic bait-and-switch tactic, and I can’t help but feel taken advantage of. To make matters worse, I discovered that they used an uncalibrated machine during the initial leveling when installing, which raised my house over an inch more than necessary, causing significant damage that wasn’t there before. Partway through the lift, they even asked me to sign a waiver to get my house closer to 0% level, effectively absolving them of any damage caused. The technician stopped mid-lift to show me the damage that was already occurring and warned that more would likely follow if we continued. I agreed to proceed, trusting their assurances and assuming their equipment was properly calibrated. I even pointed out to the technician at the time that it did not look level, and he assured me the machine was correct. Now, they refuse to take any responsibility for the resulting damage, dismissing it as “standard” and providing terms within the contract absolving them—despite them overcorrecting the home. There were also repeated measurement discrepancies, with reports showing one reading and verbal statements/emails suggesting different levels. When I sought clarification, I received vague responses and empty apologies. After all this, and nearly $30,000 invested, my floor remains unleveled. The only resolution TerraFirma Foundation Systems has offered is for me to pay additional money to level the kitchen and to wait for the overcorrected area to “settle naturally”—a process that, according to their technician, could take anywhere from two months to ten years. I hired TerraFirma Foundation Systems to fully level my home, not to leave me with an incomplete job, inconsistent results, and vague promises. If you’re considering foundation work, I strongly recommend looking elsewhere—this company has left me with extensive damage, unexpected costs, and a significant amount of frustration."

"I might have been some what hasty on my first review. Just upset because of the break down in communication. After reviewing the final documents I would like to retract some of what I said. I do think we paid to much but there construction firm is one of integrity. The job was done mostly to our satisfaction. Just make sure you get all the cost up front. They are decent people and I never meant to imply otherwise."

"Project went well"

"Great crew. They did a wonderful job. I would definitely recommend them."

"We've used Dorson three times twice for new bathrooms and once for a complete remodel. Twice we were away during construction. Dorson sent photos and constantly updated us and kept us in in loved. He's honest, competitive AND reliable. A good person to work with. He has our.full confidence and highest recommendation."

"These are the guys you WANT and NEED to help with your projects at home or office. We received a quote on painting and felt good about the care and quality of their assessment. When the work started, they were all business and worked tirelessly to get the job completed to our satisfaction. We will be keeping FMD on the call list for work in our home for sure! I couldn?t have asked for a better, more thorough job. Great work FMD!"

"No."

"Very professional staff, and polite. Quality work, and annual inspections ensuring everything is as it should be. We highly recommend this company."

"Chris and Joel were great, they were in and out and our water heater was rewired and sump pump wired in no time at all."