RL Quality Construction
Serving Seaside, OR and surrounding areas
Free estimates
"The project was quoted promptly and initial communication was pretty good. This was the lowest of 6 bids and price and schedule were the deciding factors in our decision to move forward. After scheduling, I emailed to ask who would be calling 811 to mark the utility lines. Reggie confirmed that he would, but no utility people showed up going into the weekend. We called Reggie and told him this and told him that the project could not start until the lines were marked. He confirmed and mentioned that the utility people should be there since the request was submitted on Friday. We said they needed 2 business days so the earliest they would be there was Monday. We pushed the job back one day since the utility people did not show on Monday. The team showed up on Tuesday and dug and installed the fence posts and then left to pick up the remaining materials for the next day. On day two, the team showed up in the morning and Reggie discovered that they had placed the posts for vertical fencing and not horizontal fencing (needed to be closer together to work with the slats) so they dug up the posts and re-did them. They also installed the 20' of 3 ft tall fence. When I returned from work, I noticed that the 3' tall fence posts had all been cut down to height and not left tall for the 6' gate that was supposed to be installed. We called Reggie and let him know and he said they would re-do those posts. The next day they got to work installing the horizontal boards on the 6' fencing. I video called with Reggie while I was at work (my partner facilitated) to confirm which side of the fence would get the "nice side". We agreed that it would all face inwards. Later that day my partner looked outside and noticed that the crew was installing the boards on the outside of the fence and went out to talk to them and had them switch it back to what we had talked about with Reggie. The next day they continued the fencing without any major hiccups and the last day the box gates were built and installed. We reviewed the work with Reggie acknowledging that everything was done correctly and looked nice. We mentioned the confusion (including having to re-do work after we asked questions) and lack of communication and he acknowledged the challenges and pointed out that it was done in the end. After the project was completed, I emailed, texted and called to ask for a receipt and did not receive one until my partner called multiple times. Reggie did show up to make a minor repair to a gate latch about 1 month later. Overall, the workmanship is good, but the communication was not very good."
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Recommended by94%of homeowners
