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"The team was prompt, polite, clean and professional. Fair price! Highly recommend them for your plumbing needs!!!"

"We discovered that our bedroom window had been leaking, and there was significant water damage. Fred and his crew replaced the window, repaired the damage, and cleaned everything up.They were pleasant, professional, and conscientious. We would definitely highly recommend them."

"My project was a new sump pump in my crawl space. Mr. Rooter came and did everything in a very timely and efficient manner. Colby was the name of my plumber/technician, and he was very experienced and knowledgeable about sump pumps/crawl spaces in general. He was also very personable and helpful throughout the process, and the cost was way less than a few other companies that I had contacted re the same project. I feel fortunate that this project went off so well and that my plumber/technician was so great. My experience was very positive, and I will definitely hire Mr. Rooter ~ and request Colby by name ~ again."

"We were collecting quotes from various local vendors of water softeners, due to some long-standing issues with our water.
Nathan from Shiloh came out to look at our water and location and make recommendations. We were looking for a full install (we did not previously have a water loop to hook up to so needed that also.)
He ran what looked like a comprehensive group of tests, from a branded kit (Shiloh are a Kinetico brand dealer), on our kitchen faucet water. We received the results as part of our quote, at the end of the visit.
He did look around the property, especially the garage where the unit would be installed.
The visit concluded with two recommendations (one higher, one slightly lower cost) in the region of $4,500, to include the softener, a reverse osmosis system and installation (including the loop).
I received an email a few days later saying that they would not do the loop installation as they were not qualified and that I needed to have my own plumber to do the loop. Having to gather new quotes for this aspect highlighted the fact that it would be a further few hundred dollars to get the loop in and I was surprised that Shiloh would only make minor discounts from their original bill, despite no longer doing a major part of the install (the loop).
While I figured out getting the loop installed, I contacted other vendors during the pause. By the time I had spoken with other water professionals, I had learned a lot more about the industry and had a rough idea of the true costs of water softeners.
I won't speak too much on the brand Shiloh sell but they are the most expensive and promote features that were (in our case) available for less elsewhere or unnecessary (twin tanks, water-powered).
I also did what everyone getting water treatment must do before ever talking to a vendor - namely, have the water tested by a professional, independent lab. This proved very interesting as just about every vendor I dealt with had completely different results to the lab test and this can make a huge difference in what equipment or settings you would need.
Shiloh's results were definitely wrong on the iron content and pH. These are important - in fact, when I mentioned their pH result to the lab, they thought I would be lucky to have any faucets left as it would have been highly acidic! Shiloh are probably no different to the other vendors and they likely can't match the test results of a professional laboratory on a home visit but remember not to put too much stock in these vendor tests.
In the end, I told Shiloh I would not be doing business with them. I went with a local, independent water treatment company who had installed the community well and knew our water very well. They also put it in for half the price of the Kinetico system and their original quote had even included installing the loop which Shiloh would not do. As it happened, we already had the loop put in by our plumber and so the installer discounted the bill accordingly - again something Shiloh reluctantly did by a fraction in their quote.
Nathan seemed surprised when we said we were not interested in dealing with them any more. He requested feedback on why and seemed to think it was just because they would not put the loop in. Really that part was the beginning of me learning more about the science, business and practices and once I could see how all the vendors stacked up, Shiloh were out of the running because their units were too expensive, yet virtually did the same as units half their price or had features that were superfluous or not as impressive as marketed. Additionally, Nathan attempted to tack on things like "mileage fee" to the original quote which is something we don't stand for and for that alone, we would have ceased dealing with Shiloh.
Shiloh are not alone in selling high priced water treatment equipment but if you truly compare systems and don't fall for the glossy brochures and slick advertising, there are equivalent systems out there which will do the same job for much less. Remember to get several quotes and include an independent dealer who can assemble a unit from common (not proprietary) parts so you can see the wide range of prices. Most of all, get your water independently tested and compare it to the vendor tests.

01/07/14 I've amended my review and changed the overall rating from a D to a C. Shiloh had recommended an iron filter and my installer didn't think one necessary. However, their softener did little to change the yellow tinted water. Fast forward to the end of 2013 and our Homeowners Association offered to buy everyone iron filters if the homeowners paid to have them installed. We did this as we had little to lose and much to gain and the yellow water is gone - therefore, Shiloh were correct and I respect this point.

However, I stand by the rest of my review."

Precision Plumbing proudly serves its customers with pride, integrity and attention to the details that matter most to you. This is one of the many things that sets us apart from the rest. We are locally owned and operated. Give us a call today!\n

"Excellent work, and great guy to work with. He did everything that was promised and more! We Definitely recommend Robert for your remodel. (He can do everything (tear out, plumbing, electrical, framing and finishing) so we did not have to pay for any subcontractors)"

"Updated to four stars: After submitting this review originally, Sean called me and took full responsibility for the situation. They committed to improve the experience for other customers and gave me an appropriate discount for my time and inconvenience. I am grateful they are responsive and took this seriously. Thank you for your respect, Dr. Energy Saver! Previous review: two stars. Unfortunately, this has been a very difficult experience for me to address standing water & drainage in my crawl space. I agreed to work with Dr. Energy Saver back in October, hoping to have the work done before the rains started. However, the work was just completed on December 31. The communication of the team was absolutely horrible - with each of the team members understanding that my project was at different points. I was told it was done multiple times - with the piping above-ground, and an alarm that was supposed to be installed still in the box. Brandon and his team finally got it figured out and did a great job communicating, but there was still confusion between the manager, Sean, and the office staff, who even threatened via phone to put a lean on my home, even though I had been calling and emailing them. Grateful to Brandon for his work, and his respectfully addressing my concerns. However, the rest of the team really needs to fix their communication and customer service."

"The DaBella representative Donald Davidson came to my house and inspected my roof. He showed me actual photos of the damage and explained how the new roof is constructed and how it functions with the vent system. Which is really an amazing system. I will recommend this company as I find Donald Davidson and this company very professional and innovative."

"Don P. was great! He explained exactly what we needed to do and told us how to order the parts and save money. Thank you"

"The sales associate that came out to our house was amazing. That is the only reason why this company is getting three stars. I understand that they are high-quality work but just to remodel my bathtub was $24,000. I can remodel my whole entire bathroom for less than 15,000 and that is including bathtub toilet flooring and a new vanity, I understand it is high-quality but what is the likelihood that somebody is gonna live in their house for 40 to 50 years let alone every 10 to 15 years outdated I am so sorry but I am not paying five times the amount just because you are a namebrand"