Approved Pro
Shiloh Water Systems
Water Treatment & Purification System Installation and Replacement, Well Pump Installation and Replacement, Well Pump Repair or Service,
About us
Shiloh Water Systems is a family business specializing in residential water systems and water filtration with over 40 years experience in well and water system design, service and installation of pumps, pressure tanks, storage systems, water treatment and filtration systems, including drinking water systems. We provide 24/7 emergency service and are committed to providing innovative products and exceptional customer service at a competitive price. Shiloh Water Systems is the authorized independent Kinetico dealer for the Willamette Valley. CCB# 164951
Business highlights
Emergency services offered
Veteran owned and operated
26 years of experience
Services we offer
- Bacteria And Contaminant Removal, - Dechlorinization (Chlorine Removal), - Drinking Water Purification, - Iron Removal, - Repairs And On-Going Maintenance, - Sulfur Removal, - Water Softening, - Whole House Filtration Systems, After the FREE mineral analysis, we will recommend the appropriate water treatment method for your household. Shiloh Water offers:
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.827 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 0% | ||
| 4% | ||
| 0% | ||
| 4% |
Showing 1-25 of 27 reviews
Breanne W.
Apr 2024
Great price, professional service, great communication and education and wonderful company. Would recommend all day long!
Blake B.
May 2023
Professional and courteous service representative.
Response from Shiloh Water Systems
"Thank you for taking the time and providing a review! -Shiloh Water"
Jenny W.
Aug 2021
Equipment, which is hard to come by these days was set aside for my job once contract was signed. Schedule and arrival was a very smooth process with plenty of communication in between. Sales/estimator was professional as was the installer. Left both work area’s clean.
Pam H.
Jul 2019
Sonic speed response to my plea for help. Teri of Shiloh Water Systems was contacting me in moments after i posted on Angie's List. It was late-afternoon and she found a technician that came to Sublimity, met my renter, and tested out the pump. He replaced the pressure switch on our very antiquated pump and explained what else might be going on and what to watch for. It has been over a week now, and the system is working well. Thanks to you all.
Response from Shiloh Water Systems
"Thank you so much for the great review!"
Julie N.
May 2019
They are excellent. Our water is very hard and it normally corrodes things. We are already noticing a big difference in our water quality. We are pleasantly surprised and we would highly recommend them to anyone.
Mindy W.
Dec 2017
The rep came to our house and tested our water, which was found to be really good water. We still wanted an RO system and he explained our options. He did not upsell us on the highest end products, but educated us on our choices and we chose a system that worked for us. The follow up service over time has been outstanding. They even came to repair a part we had broken and only charged us for the part. Outstanding company with employees who go above and beyond.
Response from Shiloh Water Systems
"Thanks for the awesome review [Member Name Removed]. We are glad you chose RO to protect your family's drinking water. Even when water is "good" it's still important to protect from potential contaminants down the road. That's why all of our employees have RO on their own homes."
Paula T.
Jul 2017
I would use them again.
Response from Shiloh Water Systems
"Thanks for the A review [Member Name Removed]. We really appreciate your business and strive to provide the best service, products and prices possible! Look forward to serving you or your friends and family in the future."
Theodore A.
Dec 2015
unknown
Kirk B.
Jun 2015
unknown
Response from Shiloh Water Systems
"Thank you for your feedback. Looks like we have some things to work on to better serve you next time. Trouble shooting old electric valves can be challenging, but rather than recommend you paying full price for a new valve, we felt the best way to proceed was to at least try and repair it. After the 3rd service call it was evident we weren't going to fix the valve. In good faith Shiloh Water Systems wrote off the three service calls, and gave you the valve at our cost. (Retail price is $1,200) Replacing expensive major components without first troubleshooting is not how we do business. We make every effort to do what's financially best for our customers. And when it is determined replacement is the only option, we proceed accordingly."
Timothy J.
May 2015
unknown
Response from Shiloh Water Systems
"Thank you so much for taking the time to let us know about your experience with Shiloh Water Systems. We look forward to helping you determine the best water solution for your own home when the time comes. Remember that the professional consultation and water analysis are always a free service at Shiloh. Don't forget about our 5% discount coupon here on Angie's List! Again, thanks for the 'A' review."
Sandra D.
Mar 2015
unknown
Response from Shiloh Water Systems
"Thanks for the AAAA rating! We work hard to satisfy every customer"
Gina C.
Jan 2015
Mike came gave estimate. Said if they open it and it's more money they would call us so there was no surprises. He guessed it would be $650 ish. He called after checking parts the it would be $835. After work was done the egg smell was still there, I called them two weeks later and they said they didn't change filter because they ran out. And that it was $964. I'm very upset I have emailed them three times and not gotten a response from them. A guy went and changed the filter but still water smells bad. Their communication is HORRIBLE and I will never use them again. I feel ripped off and like I was taken advantage of since I don't know anything about pumps. I have the whole conversion on video because I was hoping to learn how to work the system. In reviewing the video Mike was grabbing about how great he is and he doesn't like surprising the customer. I'm super unhappy and they got their money and haven't gotten back in touch with us, which is down right shady!!! Also my husband took two hours off of work to meet the guy at 9am and the repairmen showed up at 9:40am he called to stay he was running late at 9:10am. So lame and unprofessional.
Response from Shiloh Water Systems
"[Member name removed], Thank you for the feedback. We apologize for the miscommunication. We strive to satisfy every single customer, but sometimes we fail. We were glad to make everything right last week, and look forward to serving you in the future."
Michael R.
Jan 2015
I'm very happy with the installation and service from Judah and his crew. They arrived promptly and finished early. The work site was left completely clean and Judah spent time fully explaining the maintenance required with the unit. Highly recommended.
Response from Shiloh Water Systems
"(member name removed), thank you for the feedback. Other Angie's list members rely on this information to choose a reliable and trustworthy service provider. Judah and our professional installation team go the extra mile for every customer possible, ensuring we maintain the reputation Shiloh Water Systems has garnered for nearly 16 years of service in the community."
Katherine P.
Jan 2014
From start to finish everyone at Shiloh Water systems were very helpful with information about the system and the actual install of the unit. The install took about an hour and now I have excellent clean drinking water.
Response from Shiloh Water Systems
"Thanks for the A+ rating. We're confident you will love the K5 drinking water system. Not only is it rated #1 by Consumer Reports, but it has a 10 year warranty and one of the cheapest operating costs of any drinking water system. Merely half a nickel more than a Brita Pitcher!!! (Fourteen cents per gallon on a non-chlorinated water source) Our favorite feature of the K5 is the option to add the healthy, natural minerals back into the water. With the K5, you are literally in control of how your purified water tastes!!! Thanks for taking advantage of our Home Show discount. Available to anyone that visits one of our numerous Willamette Valley home show exhibitions."
Connie S.
Nov 2013
The system is working great and appears to be just what we needed. It's new, so I can't really determine how it will preform long term - but comes highly recommended.
We have nothing but good things to say about the responsiveness and professionalism of everyone we dealt with a Shiloh (i.e. the customer service person on the phone when you call, Misti, The owner of Shiloh, Mike, the salesman, Nathan and the installer, Judah).
Two recommendations I would make.
1. If you agree on a system - request it in writing. The system we had installed is the top of the line system - but we had agreed upon a mid tier system to save $$. Shiloh made it right with us and charged us the agreed upon price - but it would have been easier for them, and us, to have the system we agreed upon. In the long run, the system installed will be a better product as it has a longer warranty and a few more bells and whistles.
2. If you have new construction - have the installer come out and assess the place where it will go. Nathan, the salesman is great and I am sure there is no one on the planet more passionate about the Kinetico system than Nathan. However, our house was not quite finished and the tile was already installed and Nathan was a bit perplexed about where and how the system would be installed in our home. The owner of Shiloh (Mike) actually came out and took a look and made the final determination. The install went perfectly and was super easy and efficient.
Judah gave a thorough demonstration after install and answered all of our questions. 2 days after install - Nathan came out and flushed the drinking water system for us and tested the water again. Very very professional and would really recommend Shiloh.
We have nothing but good things to say about the responsiveness and professionalism of everyone we dealt with a Shiloh (i.e. the customer service person on the phone when you call, Misti, The owner of Shiloh, Mike, the salesman, Nathan and the installer, Judah).
Two recommendations I would make.
1. If you agree on a system - request it in writing. The system we had installed is the top of the line system - but we had agreed upon a mid tier system to save $$. Shiloh made it right with us and charged us the agreed upon price - but it would have been easier for them, and us, to have the system we agreed upon. In the long run, the system installed will be a better product as it has a longer warranty and a few more bells and whistles.
2. If you have new construction - have the installer come out and assess the place where it will go. Nathan, the salesman is great and I am sure there is no one on the planet more passionate about the Kinetico system than Nathan. However, our house was not quite finished and the tile was already installed and Nathan was a bit perplexed about where and how the system would be installed in our home. The owner of Shiloh (Mike) actually came out and took a look and made the final determination. The install went perfectly and was super easy and efficient.
Judah gave a thorough demonstration after install and answered all of our questions. 2 days after install - Nathan came out and flushed the drinking water system for us and tested the water again. Very very professional and would really recommend Shiloh.
Response from Shiloh Water Systems
"Thank you for the excellent review. In response to two of your critiques; normally the agreement is in writing, but in your case, it was done over the phone, rather than in person. Regarding installation, there can be challenges in new construction, and with site changes, it's good to tie up any loose ends to make sure the install goes smoothly. While our H2O pros (sales/water chemistry specialists) are trained professionals who bid and design systems, it never hurts to have someone like Mike, whose been in the water business for over 30 years, to confirm the details. Congratulations on your new house. We look forward to serving you in the future. Don't forget we offer 24/7 emergency service, so if there is any issue with your pump, pressure tank/storage tank system, or your water treatment system, we are there to get things back up and running."
Kuon H.
Jul 2013
Was able to reserve on a holiday weekend, because the actual guy in the field (who really did do the work) was in the office answering phones. He came out when he said he would, did the work in a professional manner and returned the results as expected. However, there was some slight miscommunication as to when I could expect the results. They seemed later than I expected and then when I called the office about what was happening, was told it would still be another few days before they would be in. However, once I gave them my email address, the results arrived immediately. There was no problem with the staff and they even seemed to recognize who I was when I called - just a little hiccup with the timing of the results.
Response from Shiloh Water Systems
"Thank you for your feedback. We appreciate the kind words. We love what we do, and enjoy helping people, whether it's to test water for a home sale, or confirm the healthfulness of drinking water."
Chelena R.
Jul 2013
It's great, they are professional, knowledgeable and friendly. I would recommend them for sure, they are very much about customer satisfaction which is great and they seem knowledgeable in their field which is awesome.
Sandra D.
Apr 2013
Perfect - couldn't ask for anything more -
John M.
Mar 2013
The whole process worked very well.
Aaron H.
Feb 2013
Same day service!!!! Called in and they got the technician to come out that afternoon, there was an initial phone call from the tech and we talked about the issues we were experiencing. They replaced my malfunctioning water tank and fixed a small leak in some piping. They were fast, efficient and explained all they were doing. I highly recommend them and will use them for any future pump needs
Gayna M.
Feb 2013
We noticed water coming from under the concrete slab surrounding the well. Having used Shilo Water Systems in the past and plesed with their service, we called them to see if they could find the prolem. They determined the area of the leak and proceeded to dig around the area. They carefully removed the plants and found a broken pipe. They repaired the pipe and put the proper rock/gravel in the area to prevent this from happening again. During this repair, they discovered we had a problem with the pressure tank which we replaced.
Lynn T.
Dec 2012
I did as told as it worked! I could easily have been told to schedule a service call and pay a fee and would have been none the wiser. Instead i was pleasantly surprised to be treated as though I could follow directions and complete the steps myself. Wow! That's it? That's all it took? Wow!
Ann C.
Jun 2012
The company was friendly and the guy who came out to do the work was great. It's a lot of money to spend...but so far we are happy.
Kim M.
Jan 2012
They did the job quite well. They returned my phone calls as they said they would. They showed up on time. I will use them in the future.
Peggy T.
Jul 2011
It was very professional. They did what they said they were going to do at the price. They have good follow up and everything is working perfectly.
Licensing
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FAQ
Shiloh Water Systems is currently rated 4.8 overall out of 5.
Shiloh Water Systems accepts the following forms of payment: CreditCard
Yes, Shiloh Water Systems offers free project estimates.
No, Shiloh Water Systems does not offer eco-friendly accreditations.
No, Shiloh Water Systems does not offer a senior discount.
Yes, Shiloh Water Systems offers emergency services.
Yes, Shiloh Water Systems offers warranties.