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Heating and Air Conditioning questions, answered by experts

Many HVAC companies offer free quotes and free estimates for repairs and new HVAC systems. Others offer low-cost quotes or apply the cost of the estimates or diagnostics to your final bill if you hire them. Be aware that some companies advertise free HVAC quotes and recoup the costs by charging more for their services. Free HVAC quotes are never truly free—they cost the company time and effort—so be a good customer. Also understand that you may end up paying for free quotes in another way if you don’t hire a reputable company.

Indications of an HVAC problem include inconsistent heating or cooling throughout your home, unpredictable temperature changes, or inadequate air flow from vents. Abnormal sounds such as grinding, banging, or hissing, and unpleasant smells like mustiness or burning are also potential warning signs. A rise in energy costs without an increase in usage may also imply decreased efficiency. An HVAC system that frequently cycles on and off or cannot maintain a stable temperature is malfunctioning.

To find a reputable HVAC company, start by researching providers in your area. Look for companies with mostly positive online reviews and check the Better Business Bureau’s website for customer complaints. Next, verify their credentials. Rule out any companies that aren’t licensed, as this is a requirement in some states and municipalities, and confirm they are insured. Once you have a shortlist, contact each professional to ask key questions: How many years of experience do you have? Do you hold any third-party certifications? Do you have experience working on my specific type of HVAC system or brand? Can you provide references? What is your per-hour pricing? Do you offer maintenance contracts for ongoing savings? Do you provide a warranty for your work?

To diagnose a bad HVAC or AC damper, assess the airflow from your vents. For a manual damper, close it, run your system, and check for airflow. If air is still coming through the vents, the damper is likely faulty and needs repair or replacement. For an automatic damper, turn on your HVAC system and monitor the airflow and room temperature. Signs of a problem include low airflow, a room that won't maintain its set temperature, or a drafty feeling. If you suspect a faulty automatic damper, you may need to hire a professional for repairs.

A window AC unit is not completely silent. You’ll hear the sound of air blowing, and if you put your ear right up next to the unit, you may hear a slight hiss or gurgle as the refrigerant flows through the system. That said, if your system is making a running water sound, a loud banging sound, a grinding sound, or physically vibrating, you may be facing an issue or malfunction with your AC unit.

The Purcell, OK homeowners’ guide to heating and air conditioning services

From average costs to expert advice, get all the answers you need to get your job done.