Get matched with top foundation drain installation pros in Willowick, OH

"I had a pretty bad flood in my basement after the heavy storms that came through back in June. I realized that my sump pump was the reason so I needed to replace it. I wanted something with more horsepower and after doing some research, I decided an ejector pump would work best for my home. Tyler was very friendly and understanding of my situation. He told me about some options, gave me the literature and a fair price for what I wanted. He and his team were very professional and attentive and definitely knowledgeable about the equipment and installation process. I was a little apprehensive about going with a company that’s just starting out, but Tyler gave me a good feeling about their company and products. I’m very happy with the installation and the service I received. I wouldn’t hesitate to contact them again (although I hope I never have to) for any future needs. We have multiple rental properties, so I would call him first if I ever need service at any of them. A+++"

"Project: Inside waterproofing, sump pump, foundation support. They were able to complete the project three weeks early allowing us to keep the house on the market and obtain a contract on the house. The crew was knowledgeable, hard working and friendly. I only wish we would have done this years ago."

"Wyatt did an awesome job. This was a major job. I had a water pipe break just under the house foundation. They initially believed it could be reached from the outside, but determined the break was just under the foundation. Because of this, they needed to break up the concrete floor in the basement at the outside wall. They carefully removed the floor molding and the wood boards before jackhammering a 2 foot by 1 foot hole at the edge of the floor at the outside wall. They were very neat and tidy. The broken pipe was fixed in less than a day. They then cleaned out many of the faucets and came back the next day to adust the water pressure and be sure all faucets were working properly. They kept us informed at all steps of the process and the cost was less than their estimate. We highly recommend Wyatt for your plumbing needs."

"Had Betts Structural Engineering come and look at the foundation of a house we were in contract on. Josh came out and was professional and informative. He informed us the foundation was failing and explained what needed to be done. He throughly explained everything and told us how we could do it ourselves for much cheaper than a contractor could do it. In the end he saved us from a long and expensive process if we proceeded with the house."

"Came out as soon as they could after calling. Almost 100 year old dump trap failed causing water to overflow from upstairs bath to first floor and basement. Opened ceiling and installed up to code parts/new drain pipes within approximately 5 hours. Very professional. Explained process. Cleaned up after."

"This replaces a previous unfavorable review. Ohio Basement Systems returned and repaired the brick porch foundation wall."

"Plumbers did an excellent job with toilets and water line T addition."

"Excellent work. Work that other contractors had done in the past was corrected. The drains work like new. The work was done efficiently. Mr. Slawinski has the knowledge and skill to accomplish a professional result. Hire him."

"We belong to the comfort club and have the units serviced 2 times per year. This year the whole house system did not pass testing and could not be charged up with coolant. We anticipated replacement previously so this was no surprise. To be honest, I was dreading this day, but to my pleasure I am very happy we did this work.
Roy Anderson came out and made a quote. He offered several systems. We selected a higher end system. The equipment manufacturer was offering a rebate and we also got discounts and energy credit. The transition was seamless and finished in one day. They removed the old and took it away as the new one was installed. Absolutely no mess or inconvenience to us. They also helped set up the city inspection to follow. Courteous and nice. The A/C unit is virtually silent when running. The house is around 2600 sq ft and cooled very fast ( a good thing since this is the heat of July). They added a one yr freebie to our comfort club membership."

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Adam was extremely nice when I spoke with him on the phone.  He explained what had to be done and we scheduled an appointment and told me that there was no need to be at home in order for him to perform the services (I was unable to schedule time off from work the day of the service).  I checked Angie's List to see if there was a deal for handyman services and there was, so I purchased the deal for $215.00 for two hours of handyman service. 

When Adam finished the work, he called me to inform me of what services took place and indicated that he would leave the invoice on by sun porch.  I explained to Adam that I purchased a deal from Angie's List for two hours for $215.00 and Adam indicated that there was an overage, so I told him to leave the invoice and I would see to it that he was paid.  Upon arriving at home, I noted the front area of the roof and it was completed perfectly and then I noted the back and it was ok, but I knew that it was because he used the longer de-icing cables on the front and the shorter one on the back, so I was ok with what was done.  It was upon entering my home through the sun porch, where I noted that I had an invoice for $155.00.  I called Adam immediately; although was not able to reach him, so I left a message asking that he call me to explain the additional charges.

As I did not receive a call over the weekend, I called Adam on Monday, November 2, 2015 to inquire with regards to the additional $155.00, and Adam explained that the additional cost was due to another technician being added to the job and the tech took 1.75 hours to install the de-icing cable on the front of the house.  I informed Adam that the deal did not specify per person, to which Adam stated that it was in the fine print of the deal and that Angie's List had this information.  Adam further stated, "that if I did not have the monies right now, that I could mail it to him when I did have it."  I told him that I did not agree, but I would pay this, but I did not agree with the per person charge.

When I hung up, I wanted verification from Angie's List that the deal indicated per person and upon speaking with a representative from Angie's List, she informed me that there was no such item mentioned in the deal at all and that there should not have been any additional charges outside of the $215.00 if I did not exceed the two hour timeframe.  I assured the representative that the invoice indicates 1.75 hours, so I did not exceed the timeframe and asked what could be done in order to resolve the issue. 

My complaint was sent to the Angie's List eCommerce who attempted to contact Adam several times, all unsuccessful.  While I did not pay the additional monies, it was very concerning that I was charged for an additional person and I will not use Neatnics again.

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