Get matched with top foundation drain installation pros in Novelty, OH

"So far, so great! From the crew to the service team in the office, everyone has been super. I am so pleased with how the basement looks, and the quality and thoroughness of the work product makes me think it should outlive me! The crew arrived exactly on time. The foreman explained everything they would be doing, step by step, and answered all of my questions as we walked through my basement, and around my house. He was knowledgeable, patient, and with an easy manner that made him very approachable - I could ask anything (and I had a lot of questions) and he took the time to talk to me. He's great, and an asset to the company. The supervisor was excellent. He's clearly experienced, and that expertise and professionalism shows in the efficient way he worked through the project, and he looked after me and my house like I was family. I didn't interact much with the crew, but they were friendly, and in good spirits - which makes me think they like their jobs, too. And the job finished exactly when the foreman said it would. I do have follow-up questions (there's a lot to absorb, and I should have written things down), but I am confident that OSW stands by its work, not to mention its warranty. Thank you thank you thank you. This was a big, expensive project, and I feel really good about my decision to go with OSW."

"Basement foundation was leaking around the whole house. Complicated job due to cement driveway on one side of the home. I called Ohio Custom waterproofing and made appointment. He was on time and very knowledgeable! No job was too big for them. Was provided an estimate and time frame. They Fixed the down spouting, new french drainage diverted the water away from the house, built retaining walls and even built cement patio! Honest, dependable and completed on time as promised! I highly recommend them!"

"I had the pleasure of working with **Rob Voytovich** from **Mr. Rooter Plumbing**, and I couldn't be more satisfied with the service he provided. Rob was **extremely pleasant, respectful, and professional** throughout the entire process. He took the time to explain everything clearly, answered all of my questions with patience, and made sure the job was done right. His reliability and attention to detail gave me total peace of mind. It’s clear he takes great pride in his work and genuinely cares about his customers. I highly recommend Rob and Mr. Rooter Plumbing to anyone looking for excellent service!"

"Fast and professional!"

"The person who came out was Tim. He did an amazing job. He had great knowledge and experience for what was needed. He was fast and professional, and we will be using this company in the future if needed. Amazing job!!!"

"Very happy with Smylie One Heating Cooling & Plumbing. They just came out to check my AC , they were incredibly thorough and professional"

"In May of this year, I was referred to C Lee Plumbing Services by Home Builder. I contacted them because water was overflowing from my 2nd Floor to my 1st Floor. Some on came out on May 28th and informed me that my branch line was clogged. I was charged 285.64 to clear this line in my basement. Once this service was provided I was told that their is a 1-year guarantee on service provided. Earlier this week I contacted C Lee Plumbing Services again because I could see that this line was clogged again and I requested that someone come out and unclog the same branch drain as before.  On 12.11.19 Taylor Lee came out , looked at the problem and stated that the branch drain was not the issue. He continued to state the issue was actually from the Main Drain and quoted 415.00 to clear the main drain. I declined the service and paid 59.00 for the service call. Taking this information I shopped around and found another Plumbing company to clear the main line because this is what Taylor Lee from C Lee Plumbing Services stated was needed. I contacted Sal's Heating and Cooling to clear my main drain line. Sal's Heating and Cooling sent some one out the next day. After snaking the main line drain they informed me that this was not the issue. They then proceed to investigate the issue more an found that the issue was the branch drain ( that should have been covered by my one year guarantee from C Lee Plumbing Services) and not the main drain. Sal's Heating and Cooling promptly cleared the branch line and provided an invoice that said, "Snaked the main sewer ran snake all the way out. Still holding after in the floor sink. Found secondarycleanout located in addition. Snaked from there as well and opened up the sewer. Recommended to the customer if problem continues to snake and camera. At this point seems to be soft blockage. Maybe at wye." I sent this information to C Lee Plumbing Services and was told that Sal's Heating and Cooling did not perform the Services that they stated on the invoice that they did. I was told by the Office Manager that I was being dishonest and was told that they would need someone from Sal's Heating and Cooling needed to call them. I do not know why this came up. I am not sure if it was because of a personal physical discrepancy or what. They would not call the other company. I called Sal's Heating and Cooling and they stated that as a policy they do not call other plumbing companies but agreed that they put what happened on the invoice. In summary my issue is that over the last two days 371.12 in funds have been allocated to a service from Sal's Heating and Cooling that I was told was guaranteed for one year at no additional charge by C Lee Plumbing Services."

"Our furnace install was done professionally. The installers were great. I do not blame any of our problems on the installers. It is their corporate office and lack of concern for issues a customer has that will affect any future customers. They simply do not care. The day after our furnace install we received a text that stated "Anderson Heating, Cooling and Plumbing, and sister company A New Image Heating and Cooling are offering a FLASH BOGO! Valid this week! The Furnace is FREE when you install an AC! Call today for details.". I called immediately because we had expressed an interest in both heat and AC. I asked why we were not offered this BOGO when they knew we were interested in both and the sale was good for the week of our installation. We would have taken this deal and gotten both. I was told by the Mentor office that they were unaware that the sale text was going out and asked if I could give them a few days. The following Monday I did receive a call back and was told they would install our AC for $4,000. The original estimate was about $6,000. So they were offering to take $2,000 off to install the AC. My furnace was $5,695. Is this a deceptive advertising ploy to get another $4,000 out of us? I disagreed with this offer and was given a contact at their home office in Grand Rapids MI. I sent the info to Geoffery Kartes who is their Director of Digital Marketing in MI. That was four weeks ago and I have heard NOTHING from anyone. I even called Mr. Kartes and still did not get a call back. This is apparently a "pass the blame" situation where no one is willing to take responsibility. Associates in the Mentor office agreed with me, one of their associates even encouraged me to escalate my displeasure because he said this has happened before, yet nothing has been done. Maybe if they ignore me I will go away. I will not. I wanted to let potential future customers know this happened. I am also letting the BBB and the Ohio AG know. Thank you for taking the time to read this."

"They did a great job, and got exactly what we needed done."