M. L. Heating & Air Conditioning

I've used them for many years now. They were very efficient, their pricing is very reasonable, I trust them and they were close by where I lived so they always arrive on time.

They were very efficient, quick and polite. I've used them since 1980.

Prices are all over the place for new systems. And options can be confusing. But my trust in ML both for a recommendation and for a fair price led me to accept their proposal immediately. I could have spent days getting additional quotes and on different systems from companies that I had no experience with. We are very pleased with every aspect of doing business with ML. They know what they are doing and it is a pleasure to do business with them again.

They're excellent, a very good company. I've used them for years.

I've used this company for a long time. My hvac went out a couple days ago. I called and they came out right away. They advised me the problem promptly.

AC blew on a Tuesday night. I called M L first thing Wednesday morning and a gentleman I had worked with before arrived at 10am (within 3 hours of my call). He confirmed what we already knew - the compressor was blown. Since the unit was more than ten years old it was unable to be repaired. There were some communication issues between what we were initially told would happen when we placed the order and what happened in terms of scheduling the install. While it took a few calls back and forth to get it all straightened around, ultimately installation was done as I expected. The installers arrived on the earlier side of the 30 minute window and they had put up a covered canopy just in case it rained to ensure they could complete the install. The installation was completed b around 1:15p (one of the men was new and being trained, the other had previously installed our humidifier). They were both knowledgeable, polite and efficient in their work. The only miss was that I was not given the model and serial number for the inner coil (and I did not ask) which I needed to register for the extended warranty. However, I was able to get what I needed from M L to get the extra 5 years in warranty coverage. Do call them early in the morning for the quickest response. Don't wait beyond 24 total hours for the scheduling call. If you don't get a scheduling call as you expect, call them to ensure you have time for adjustments. The rescind time for an order is 3 days. I found that communication between the field and the office is not always exact. Do ask the installers for the models and serial numbers for any parts they install so you can register your equipment. It wasn't difficult to get the information but I had to call after they left to get the information in order to register for the extended warranty I was told about when I bought the unit.

They came out timely, competitive prices, very professional, finished the job quickly.

They are a really good company. I've worked with them several times. The technicians take their time and do not rush. Very thorough. I will continue to use them in the future.

I submitted an request on this companies website for a quote and did not receive an email or phone call within a week, so i decided to call myself. A girl answered, couldn't answer a single question, and said someone would call me back. No one has called. It's been 2 weeks total.

I had another company come out and solved the problem for a few hundred dollars. They could not believe what was recommended to me and showed me the parts and service ML said I needed and the parts were fine. I had used ML for years and now realize what terrible service I was getting.

The service contract was about $160 and I have one contract for the air conditioner and one for the heater. They were great and they showed up. Their price was also competitive.

Their service was excellent. They are highly recommended in the area. They are punctual, professional, and a top notch company. They are also conveniently located

They were very responsive. They gave me several options and let me choose. They have excellent customer service

We had a great experience from the beginning. I called to inquire about the process and cost of moving our AC unit and getting it leveled. I talked to Will who explained in detail what the process would be to move our unit and how to determine the cost. It all depended on the amount of copper wire and freon needed. I had previously called two other larger companies (one tried to sell me a new unit, the other never bothered to call me back) so it was nice to actually talk to someone who could answer my questions. Will sent out a technician (Todd) the next day and he arrived on time and got right to work. He used bricks to level our AC and even poured gravel around the bottom to make it look nicer. He did a routine check of the AC and gave me an estimate on moving our unit. Our unit is 17 years old. Most units last between 12 - 15 years. The technician could have easily tried to sell me a new unit, but instead admitted that our unit was working very well for the age. He recommended not to move it becuase it would have cost around $1400 and he didn't think we should put that money in a unit so old. Both Will and Todd were very professional and honest. They never tried to talk us into spending more money. We will definitely use them when it is time to purchase a new unit.

I've used them ever since we built this house. They are always on the mark with everything they do and they keep your promises. They are here when you expect them as I have a service contract with them. They always follow through. Couple of years ago when my husband was dying and I was having problems with my air conditioning, they followed through, came back to the house when I needed them to come in and took care of it. They eased up my stress at that time as it was very nice to have somebody like them to do those things. I'm very comfortable with them coming in and out because when your alone it's very hard to be comfortable with service people if you don't know them. They've have the same people for several years so it's people I know and comfortable with.

I called ML from a personal recommendation. The individual I wished to talk to was not in that day and I was told I would hear back from him the following day (a Friday). Heard back from him on Monday and we scheduled a Wednesday appointment as our house had an interior gas leak which was a "high priority" to him. On Wednesday, he showed up promptly at the scheduled time and ended up in my home for an hour and a half (double to triple the amount of time other companies were in my home to quote the same job) talking me ear off. He took paperwork from our energy audit and told me he would have a quote to me the following day (Thursday). Come Monday I still hadn't seen or heard anything so I called the company, was told he was not in and would return my call. Never heard of saw anything for 2 weeks when all of a sudden a quote appeared on my doorstep. I couldn't believe it! Some high priority we were with our gas leaking inside our house! Needless to say, we promptly put the quote in the recycle.

ML Heating was one of the lower priced companies that I called from Angie's List. They were able to explain the installation, and give me an estimate over the phone. They came out within a few days, worked quickly and efficiently, were polite and professional. The humidifier made an immediate difference in our comfort level. We have a brand new furnace that was installed prior to our purchasing the house. ML fixed a broken drain connection they found as they were working, without hesitating or increasing the cost. It was a little thing, but it meant a lot. I'm not sure that he would have told me he'd done it if I hadn't asked for a very thorough explanation of how things worked, which included that particular drain. He was patient with my questions, cleaned up completely, and made sure I understood how to make it all work efficiently. Very pleased.

I called ML in the morning, and they were able to send my usual tech in just a couple hours (I am a long-time customer). Rick checked things over, said to watch the overflow valve, and let them know if it continued. In a day or so, the floor dried up and things seem ok, so no further service needed. The folks at ML are always friendly, professional, and conscientious.

OUTSTANDING! After searching for a company on Angie's list, I called ML Heating, I was greeted professionally, asked to hold on and was pleasantly surprised that a technician would be over in 20 mins. HE WAS! After a 5 minute inspection, he determined that the problem was a dirty flame detector. He cleaned it and was done in less than 20 minutes from start to finish. I was flabbergasted especially since another heating company who examined our furnace 2 months ago stated we needed a new blower and circuit board, estimate $1500, but pushed for us to purchase a new system at over $7,500!! I shared this with the technician who replied NOTHING needs replacing anytime soon. What a refreshing relief to have honest and professional service people. THANKS ANGIES LIST you save me a bundle, and our home is warm and toasty!!!

We called ML Heating and Cooling when two other companies could not conclusively diagnose why our furnace would sometimes come on and sometimes not. ML H&C was recommended to us - I called early on a Friday and they were able to come out by Monday afternoon. Within minutes, the technician was able to identify a simple loose fuse that was the cause of all our problems. It took longer for him to write up the invoice than it did to identify and fix our problem. We were grateful and amazed, as it was about the 6th or 7th time we had to have someone come and take a look at it. Another company tried to tell us it was an expensive circuit board or the furnace switch. It was simply a loose fuse and the best $75 we have ever spent. Thanks ML!!

They were quick and did the whole repair in a day when he thought it would take 2 days. It was very superb and when it got really hot his A/C was working so he was happy!

I have breathing problems so the air filtration system was very important to me. This company was first recommended to me by a friend who also has serious breathing problems and I had lots of questions about the filtration system; I even spoke to the regional manager about it. My health has improved sense I moved, and I attribute that in being given an accurate report on the heating and air filtration systems. The ultra violate lights in the filtration system kills mold and I read that 40% of the house holds with child who have asthma, has mold in the home. They did lots of follow up work, wanted to make sure I was happy.

Made an emergency call on Monday, 11 Feb. because my house was cold/ my furnace was not working correctly. Mike arrived about 45 mins after my call and he was able to get the furnace to start. Cost was $117.50 for this call. He spent about 20 mins. The next morning (Tuesday, 12 Feb), I found that the furnace had shut off during the night and did not come back on; it was getting cold again. Mike returned, took a quick look, and said parts were likely needed and would be ordered that day. Cost of this short visit: $50.00. Late in the afternoon of Tuesday, 12 Feb, a different representative arrived with a new pressure switch and a new circuit board. He determined that the circuit board had gone bad, so he replaced it. He replaced the pressure switch too since he said it was possible it would need it because of the failing circuit board. Cost of this visit: $310.00. I felt it was wrong that this company charged me the $50.00 for the 2nd visit. I paid for the same problem 3X on 3 visits!

I called Monday morning and Tim in the service department was able to send a technician to meet me at the property by 10:00 am that morning to check out the furnace. The technician, Rick, showed up on time and was very professional. I ask him to do an annual maintenance on the furnace too. He discovered that the pilot was very dirty and cleaned it. The furnace then re-lit with no problem. There was a coil he said that probably should be replaced, but he didn't have the part with him so he cleaned it very well. Hopefully that will last. He showed me that the previous owner had put in the wrong size filters and told me the size to purchase for the furnace. The company's contact in the service department and technician were very friendly, and I will definitely use this company again.

Very well. We called at 8 am. Thinking we would not get a repair person for quite awhile since the weather has been so hot. We were delightfully surprised when the person answering the phone said someone would be out from 9 am - noon. The repairman arrived at 9:30 am. He checked the A/C in the basement and then went outside and discovered we were low on coolant(Freon),which he added.