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"They were able to come out quickly to assess the issue, then schedule the work. The work was performed quickly, but they did have to come back and fix the drainage issue, as they had set the drain as one of the high spots in the basement, not the lowest. So, while it works, it looks odd and I’ve got a drainage tube in a weird spot."

"From start to finish, my experience with Rogers Basement Waterproofing was the the kind of experience we all hope for when hiring a professional. I contacted Rogers initially to get an idea of how to start addressing external moisture issues around my home’s foundation. My plan was to start by having new downspout/sump drainage lines installed, but my goal was to find a trusted company I could have confidence in for addressing future foundation/basement issues that are inevitable in aging homes. Shortly after my initial call, Nick contacted me. At our appointment he arrived promptly and took the time to listen to all my concerns. He was so knowledgeable, patient, and easy to communicate with. He answered my millions of questions, and I never felt rushed or pressured. In fact, I felt so impressed with that consult that I signed a contract on the spot—something I never do—for installation of drainage lines. The day before the scheduled work, Nicole—the Office Manager—contacted me to confirm and answer any questions I might have. I did have a request concerning one of the lines, and she relayed that request as soon as our call ended. Within minutes, I was contacted by Nick that my request was noted. Nicole was so incredibly nice that it further confirmed that I’d chosen the right company. On the scheduled day, the 4 man crew arrived on the dot. Shortly afterward, Nick stopped by to see how the work was going and to see if I had any questions/concerns. The crew, Zach, Craig, Hunter, and Josh were the hardest workers ever and couldn’t have been more friendly and pleasant. All four, and Nick, went out of their way to put my mind at ease about the process. The crew are more than skilled workers, they are craftsmen. They did meticulous work and went above and beyond. While routing a line to avoid tearing up a garden bed, a huge rock had to be hacked out of the ground. It’s now a cool garden feature since one of the crew kindly offered to wash it off and haul it over to one of the garden beds! The terrific crew were so efficient that the work was completed in under four hours. You literally cannot see where the trench was dug. Last night, we had a gulley washer rainfall. My neighbors probably thought I had lost my mind standing in the street in the rain in the dark with a flashlight—but it was so great watching the rainwater pouring out of the new drainage pipe ? The entire experience with the folks at Rogers felt like I was working with family. Just amazing. I’m so happy to have found a trusted company to turn to if future foundation/ basement issues arise. Highly, highly recommend Rogers Basement Waterproofing!"

"as advertised"

"The installation was done professionally. The installers were great and answered all questions with enthusiasm. Very knowledgeable. The water softener is a great product and exceeded all expectations. Great company"

"STAY AWAY FROM THIS COMPANY. They took my 1st half deposit and then vanished. I have called multiple times. Spoke with someone once and they promised a call back. Never did. Emailed and no response. This was over 4 months ago. Nothing. They stole my money. Sales guy was John Mullikin. Here's their class-act response by chat. The best response I've had yet. "Conversation closed by Erika"."

"It went very well! Tim came to the apartment and looked at the issue. He told me that he will place the order for the new and more efficient unit than the old boiler and install asap. Tim's crew came the following Monday to demolish the old boiler and installed the new boiler on the same day. The new boiler was up and running on the same day. It was a smooth startup!"

"Wonderful had them twice to replace a leaky toilet and corrected a clogged for me."

"From the beginning, Sid, the owner of J&J Foundation Repair, seemed knowledgeable and reassuring. He convinced us, three years ago, that the crack in our foundation didn't require the extensive (and necessary, as we now know) piers that another company recommended. He proposed a less invasive solution involving beams and driveway adjustments, assuring us of a "warranty" and promising to address any future issues. Ironically, we later discovered that J&J doesn't even offer piers – the very work we actually needed. Fast forward three years, and our basement is literally falling apart. The accompanying photo clearly illustrates the current state of our basement – a direct result of Sid's inadequate repairs. Sid's team caulked over one of the initial cracks, proving that the issue was there when their crew worked on our home. We've now consulted a qualified structural engineer who confirmed what we suspected all along: the foundation needs piers. Now, we're out the $9,200 we paid J&J three years ago and still need to pay more than $20,000 to properly fix our foundation. Sid's "warranty" has proven worthless. Not only does J&J refuse to acknowledge their faulty diagnosis, but they refuse to help us make things right. Suddenly Sid cannot seem to find any of the paperwork related to our project. Sid's misdiagnosis has cost us not only thousands of dollars but also agonizing stress and disruption. Our basement is in worse condition than before he touched it. Had we gone with another company, we would have addressed the problem correctly from the start and avoided this nightmare. Please, learn from our mistake. Do not rely solely on Sid's recommendations. Consult a qualified structural engineer before making any decisions about your foundation. Choosing J&J Foundation Repair was the biggest mistake we've made regarding our home, and we desperately wish someone had warned us."

"Jacob is the best in the business. It’s very comforting to know I have a reliable contact for whenever I’m having any basement/water issues or any questions. He also has a lot of references for other projects. 10/10 recommend. Thanks again Jacob!"

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."