Aqua Systems

The installation was done professionally. The installers were great and answered all questions with enthusiasm. Very knowledgeable. The water softener is a great product and exceeded all expectations. Great company

Overall, it went okay. After initial consultation, we decided to only go with water softener. After softener was installed, they discovered that ALL the water would be softened. Normally, kitchen water and outdoor faucets are by passed. After further discussions, we decided to have them install a reverse osmosis system for the kitchen water. The actual installations went well (and I would rate them an 'A' for that). I rate them as a 'B' instead of an 'A' overall because they did not provide any sort of discount for the second visit / installation.

I called the company on Monday and was able to schedule Wednesday. The driver was polite, professional, and arrived within the established 2 hour window. The two hour window is not terribly convenient, as it does not get set until the day of delivery. As such you end up keeping the whole day open until you get the call. The price seems high until you see the driver effortlessly carry the bags down, which probably saved me some chiropractor expense. Will definitely use them again.

The installation went smoothly and tech connected the system to the water line feeding the refrigerator.

Their price transparency and showroom where we could evaluate choices was helpful. We appreciate that they got to the job quickly since the old unit was leaking. New installation showed a drip in the area of the bypass valve after a day and they came back and fixed that promptly. Things are dry now and the water is soft!

Tech arrived on time and checked system--no problems identified.

excellent rapid work.

Had a little trouble finding the right spot for installation but everything worked out well.

Aqua Systems gave very helpful advice on the type and size water heater that would be best for my home. They did not push the most expensive model. Scheduling was easy. They arrived on time and completed the work satisfactorily. The water is much improved.

Since the water softener was purchased 14 years ago from Aqua Systems, he was able to replace the broken part for a very reasonable price.

I had a good experience. They were punctual, they did what they were supposed to do. They had a little problem and the problem was taken care of.

TERRIBLE - DO NOT USE THESE GUYS - OUR BASEMENT FLOODED DUE TO UNIT AND THEY ARE NOT ASSUMING LIABILITY OF A FLAWED INSPECTION MAINTENANCE APPOINTMENT COSTING US $4250 IN REPAIRS, A UNUSABLE BASEMENT, SEVERAL RUINED ITEMS AND LOADS OF HEADACHES. We contacted Aqua Systems days after buying our recently renovated dream home that had an Aqua System softener in the basement. When I spoke to the scheduler I described our situation as new homeowners with an older Aqua Systems water softener that was bypassed and unplugged upon move-in. Further I stated that we don't know if it works, is broken, needs replaced, etc. and would like for someone to come over to inspect, put into service if working properly or quote a replacement. Bill Massey arrived out our home on Friday to inspect and start the machine up. He spun the knob a few times, flooded the brine tank and minimally inspected the unit stating that everything appeared to be working property. However, he made a fatal mistake of not testing the failsafe systems that would prevent flooding. Lastly, I asked his opinion of the unit and potentially replacing now to which he stated that these older units were better built and we probably at least 5 more years of use. Days later, after not stepping foot in our basement since Bill's visit, I went downstairs to find that our brand new carpet was soaking wet, our baseboards were buckling and the drywall had swollen due to water. Immediately calling Aqua Systems I was told that they couldn't send someone out to come look at the situation until after the weekend in the afternoon of Monday (in fact, I was told that they cannot just up and change their appointments around and disrupt their business for our issue). From the initial conversation Aqua Systems continued to reiterate that they are not assuming liability if and until they inspect and see. Upon arriving Monday and looking at the unit for literally 1 minute, Bill stated that there were several parts that were broken which had caused the unit to fail. When asked if he could have or should have seen these issues at the first meeting he stated "not necessarily". He even had the audacity with carpet pulled up, millwork removed, dehumidifiers humming and floor air movers whirling to ask if we wanted to replace this old unit or just repair a couple parts, but advised that the unit was old and probably won't last much longer. He likened our situation to getting your oil changed at a dealership then 5 days later the engine blows up. When I contact the service manager afterward to my surprise he quoted the same exact oil change example with me regarding our units failure to which I asked if this was in the employee handbook. Now I didn't know a lot about the workings of a water softener but I have learned a lot since their visit. There are several components that prevent the brine tank from overflowing as a failsafe. Most notably and most easily tested is the float valve sensor in the brine take. A quick pull on that and the flow of water to the take should stop. I stood with Bill the entire time he was there for the initial visit and he DID NOT test this valve but now this part was one of the several that needed replaced. Our quoted repair bill just to get our basement back in the prior condition is $1500 in remediation costs alone (using the company that Aqua Systems said they have used in the past of issues like ours - The remediation staff even stated to me that they have worked with Aqua Systems a number of times - It angers me that a remediation specialist knows of Aqua Systems in this way) $2000 for replacing the entire carpet after spending $250 on carpet cleaning where they were unable to remove the salt residue without breaking the carpet down so we sit with crunchy carpet and an unusable basement. $500 in millwork and carpentry. THATS $4250 IN REPAIR COST BECAUSE AQUA SYSTEMS AND BILL WERE NEGLIGENT IN THEIR DETERMINATION THAT THE UNIT WAS WORKING PROPERLY. The company felt enough liability to send the invoices to its insurance company (Cincinnati Insurance) who investigated the situation and stated that they were not negligent and are not assuming liability with an opinion letter sent to me that details part of the fact and incorrectly represents what actually happened. I DEMAND THAT THEY TAKE RESPONSIBILITY FOR THEIR NEGLIGENCE. YOU HAVE BEEN WARNED SO DON'T MAKE THE SAME MISTAKE WE DID IN USING THEM.

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Failed to provide estimate before doing the work. I thought the price was excessive. The owner did provide a fair adjustment to the bill.

Very well and quickly

Work was done in new construction, so I wasn't there when it was installed. Very please with results. Have worked with Aqua Systems for over 25 years in a previous home.

After contacting the company, we arranged a meeting at my home only a few days later. The sales representative (Jeff) spent enough time with us to explain and show us the different model options available. He also pointed out the advantages of each model. We called him back the next day and scheduled the installation for one week later. The installer (Wayne) arrived on time and went straight to work; the job took less than 2 hours. The installation and price were more than satisfactory to us. We are very happy with the product, service, and soft water. We would definitely call them again and recommend the company to others.

They are very responsive and meeting the schedule on time and that kind of stuff. I would use them again.

Punctual, thorough, quick

It was fine. They were professional. They cleaned up after themselves.

The entire process went very smoothly. Jason, who sold us the unit, was very informative and educational. He walked through all of the available models and based on our wants and needs recommended a system for us. He answered all the questions we had and arranged to have one of his installers put in our new system within a few days. The installer was also informative, answering all the questions we had about the system operation, salt to use, care for the unit, warranty, etc. If I had to do it over again, I would definitely use Aqua Systems again.

Everything has been great. I am very happy with it. They were okay, but they left a little bit of a mess. The price was okay. I ended up paying $190 because of the size of my home, but that was fine. They were quite late. They were pretty nice. Actually I think with the amount they charged me, I would probably not use them again considering that they left a little mess behind.

They did great. I thought the price was competitive.

It's a great professional service the price is some where in the medium.