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Acculevel Inc
Concrete Driveways & Floors - Install, Concrete Flatwork - Repair & Resurface, Poured Concrete Wall - Install,
About us
Acculevel is your foundation repair expert, serving Indiana, Illinois, Kentucky, and Ohio and been in business since 1996. Most of our repairs come with a life of the structure warranty. Acculevel begins by evaluating your entire foundation system, checking your property for the signs and causes of foundation failure. From foundation & crawlspace repair to waterproofing & encapsulation systems, Acculevel can help you protect your home-- possibly the most valuable investment you'll ever make. A dry home is a healthy home. Acculevel is committed to providing the most technologically advanced repairs to help keep your home dry and on a safe foundation. A strong foundation protects your home's structure, lowers utility bills and maintains the value of your property. Check our pictures for the signs & symptoms of foundation & water damage, and then call Acculevel for your free visual inspection. 1-866-669-3349
Business highlights
29 years of experience
Services we offer
Residential & commercial, basement waterproofing., crawlspace repair, foundation repair
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7181 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 10% | ||
| 3% | ||
| 1% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 181 reviews
Jeff N.
Sep 2025
Concrete Foundation - Repair
STAY AWAY FROM THIS COMPANY. They took my 1st half deposit and then vanished. I have called multiple times. Spoke with someone once and they promised a call back. Never did. Emailed and no response. This was over 4 months ago. Nothing. They stole my money. Sales guy was John Mullikin. Here's their class-act response by chat. The best response I've had yet. "Conversation closed by Erika".
Patrick F.
May 2025
Accu Level overpromised and underperformed. We reached out to have a simple job performed as part of selling our house. From the start, we were told the work could be performed prior to closing. Due to timing and this promise, we did not get any other bids. Upon receiving the contract, we paid the deposit within one hour. From this point on, there was no communication from the business that was not initiated by us. We texted our rep and called the office every day from this point on to see when the work would be scheduled. There was no proactive communication whatsoever. Finally, one day before closing, our real estate agent demand a date to be scheduled and it was scheduled two weeks after closing. Thankfully, we had a flexible buyer who was willing to close without the work being done. On the day the work was supposed to be scheduled, with no notice, it was postponed for another week and the buyer had to find a time to reschedule. This had to be communicated to me by my realtor and not the business. After the work was done, I reached out to our rep to explain how disappointed we were with the customer service. This was verbatim his response: "Please understand this is not our normal scenario and there were people let go/had responsibilities changed because of it." I asked to speak to his manager. Upon speaking with the manager, he said they weren't willing to do anything to make amends for the lack of customer service even with his rep openly admitting that they did not meet their promises. The manager quoted back terms of the contract to me that they are allowed to reschedule and I explained that this was not a contractual dispute, but a complaint about customer service when an employee openly admitted fault and he was not willing to take accountability for his employee. I asked to speak to his manager. This conversation happened two weeks ago and I'm still waiting for that call. Don't use this business if you want any level of customer service.
Response from Acculevel Inc
"Thank you for taking the time to share your feedback. We understand how important timing and communication are, especially during something as critical as a home sale. While we regret that your experience did not meet your expectations, we want to be transparent in acknowledging that this situation fell short of our internal standards as well. Although we cannot change the past, we have already taken internal steps to address the operational issues that contributed to your frustration—including personnel changes and process improvements. Your experience was not representative of the service we aim to provide, and we appreciate you bringing these concerns to light. We recognize your disappointment and the inconvenience this caused you and your buyer. While we may not agree on all points, your feedback has been shared with our leadership team to further support our efforts to improve. We wish you the best moving forward."
Nathan R.
Mar 2025
The first crew seemed like they were in a rush to get it all done in one day, and I had to have a different crew come back to finish the job the right way. Other than that it was ok
Response from Acculevel Inc
"Thank you for your honest feedback. We’re sorry to hear the initial experience didn’t meet your expectations, but we’re glad we were able to send a second crew to ensure the job was completed properly. Your satisfaction is important to us, and we appreciate the opportunity to make things right. If you have any further concerns or need anything else, please don’t hesitate to reach out."
Adam M.
Jan 2025
While doing the basement waterproofing that I hired and paid them for, they hit and destroyed the main cast-iron sewer line coming into my home. What did they do after that? Attempted to blame it on me and get me to assume liability for something they did! Tried to say that the pipe was hidden under a concrete slab. How hidden does that look? You can clearly see there is a stand-up pipe that comes straight out of the concrete there and what did they do? Jackhammered directly behind it. Doesn’t take a genius to know that pipe goes somewhere! Had to go back and forth with Kai Quinton and sales manager Josh Gilley and my lawyer. Finally, they had my sewer line replaced AFTER threatening legal action and reporting them to the BBB! Now they will be paying to refinish my backyard because that was destroyed due to having to replace my sewer line! Not to mention, no one returns any calls or texts. The last person said it right, definitely something shady about this company! Doesn’t that huge pile of dirt in the backyard from the sewer line replacement look great?! Not to mention, THEY DID NOT FINISH THE JOB.
Jatrix M.
Dec 2024
Terrible Experience - Misdiagnosed Problem and Refused to Resolve It I’ve never dealt with a company as frustrating as this. Their so-called "foundation expert" completely misdiagnosed the issue of water entering my basement. After spending thousands of dollars on their proposed solution, the problem remained unresolved. Ironically, I ended up fixing the issue myself by implementing a simple solution I had initially suggested to their expert—but they dismissed it. When I informed Acculevel that their faulty diagnosis had cost me thousands of dollars, their response was essentially, "Well, you signed." Yes, I signed, trusting the expertise of their professional, which turned out to be a big mistake. I reached out to them numerous times, but all I got were empty promises. Manager Josh claimed the service department would follow up, but no one ever showed. I left multiple messages with no callback. To make matters worse, the team that performed the work left a hole in my wall with an exposed pipe leading outside and didn’t even bother patching it. I now have an expensive sump pump sitting in the corner of my basement that hasn’t run once in over a month, despite my area receiving over five inches of rain. Additionally, I couldn’t help but notice that the workers may not be legal United States citizens, with one unable to speak English at all and another barely understandable. It made me question their employment practices. In the end, I’m left with a costly, useless setup and a basement that remains vulnerable. Save yourself the headache and avoid this company at all costs. This is not over. They don't get to just walk away with my money.
Tom F.
Nov 2023
It went pretty good. They had to return to resolve the cover fit issue.
Response from Acculevel Inc
"Thank you for the review and feedback, [Member Name Removed]! We're sorry your installation didn't go 100% according to plan, but we made sure our service team returned to fix the issue."
Carol J.
May 2023
The customer service is almost always immediately answered by a real live person, if not they call back promptly. The employees were very polite, timely and worked like Trojans. Matthew managed the project and made sure everything was going well.
Response from Acculevel Inc
"Thank you for the 5 star review, [Member Name Removed]! We are pleased to know that you had a good experience from start to finish, and will pass along your compliments to our team."
Wolfgang S.
Apr 2023
Very Professional
Frank R.
Apr 2023
Very prompt and gave detailed information about work that was going to be performed. A salesman was let go so I had to make several calls before I found his replacement to get the second part of my job completed. They left a pretty big mess at my home as well as denting my water heater. They did a good job but I think someone should follow up to make sure the customer is satisfied and all of the work was performed correctly.
Cheyenne P.
Jan 2023
I do not recommend Acculevel if you are looking for a professional, customer-focused company. We hired Acculevel for moisture improvement and other tasks in the crawlspace. Initially, Acculevel’s representative made me excited to work with this company. His communication was excellent, he kept me informed, and I felt valued as a customer. However, as soon as I signed the contract, all of that changed. Communication with my representative was horrible, as well as follow up from people working within the office. An entire area of our crawlspace was neglected by the representative, which did not get treatment needed for moisture control due to his negligence. No job manager was ever on site (even though it was alluded to that one would be on-site). Additionally, my number was used by a worker’s personal phone for attempted non-business communication. There are many, many more aspects I could mention as to why I do not recommend this company – but I will leave it at this. In the end, all they showed was their interest in the payment. I contacted the office to discuss my concerns with the company, however they claimed they were not sure who to direct my call to for concerns. Acculevel demonstrates denial in many of the bad reviews posted and mentions that they somehow “made it right” or don’t agree with the customer’s statement. However, consider that your warning when that is how the company decides to handle customer’s truthful feedback. This company may be able to do the work, but they extremely lack in their customer service and ability to satisfy customers once the contract is signed.
Response from Acculevel Inc
"Ms. [Member Name Removed], we are very sorry that you had such an unpleasant experience working with us. We genuinely appreciate your feedback and would welcome the opportunity to fully address this situation with you, beginning with a thorough review of the original diagnosis and assessment of the quality of work that was done. Unfortunately, you have refused to correspond with us since filing this complaint on multiple platforms. Our Quality Control Manager has attempted to reach you by phone and email without success. As you mention in your review, we do sincerely try to “make things right” with every customer, but we cannot do this if you won’t permit it. We hope you will reconsider, and reply to Mike Taylor at [email protected]."
Jake H.
Apr 2022
Based on an estimate they gave in 2020, Acculevel installed helical piers on the back part of my house after I purchased it. When I got a new job a year and a half later and needed to sell, I discovered that the work they did wasn't even half of what was actually needed, and that I would have to spend several thousand more to complete the job. In discussions with Acculevel, I was told "our guy should have done a more complete inspection" and "I’ve been in situations where sellers try and manage the contract in a way to save themselves money. That’s probably what happened in this case. That’s still no excuse, we should look at the whole house.” Yet I don't know if anyone was ever truly forthcoming with me about what was going on — with the previous job and the new estimate of what else was needed — and I certainly didn't appreciate Freddie's attempts to gaslight me while looking at inspection reports. Seven thousand dollars -- which is the discounted price they quoted me only after several hours of back and forth -- is a huge amount of money that I shouldn't have to pay, if only Acculevel had been as "honest and transparent" as it claimed to be when I purchased the home. I'd be skeptical of any estimate they provide.
Response from Acculevel Inc
"Mr. [Member Name Removed], we appreciate your concern and feedback. We have responded to your review on Google and we just don't have any new information or additional comments to add to what we have already responded with at this time."
Michelle M.
Apr 2022
They did a good job. There were some issues with getting them to come back and finish a few items and check things but they did come out and it was eventually all finished. The salesmen were super nice and the workers cleaned up well.
Lora B.
Jul 2021
I'm very pleased. I had concerns about dust and fumes from the epoxy. The dust was minimal and fumes were not an issue at all. If I had to do it all over again, I'd set up a box fan with filters, as I've seen on YouTube, but even without that, the dust was not overwhelming. The workers arrived on time, explained what they were going to do and welcomed my checking in on them. When they went to lunch, they cleaned up their work area, (even put the toilet seat down in the basement bathroom), something I didn't expect at all. I had questions when they were at lunch, and the salesman got the answers I needed quickly. A couple of things I would change about this process: 1. After they were done, cleaned the area for the day, and put their equipment away, one of the workers invited me downstairs to approve their work. If I had not approved, it was a bit late for me to object as they were packed and ready to go. I suggest in the future the homeowner be asked for their approval before everything's packed up. Their work looked good, but this seemed like a manipulative tactic that wasn't appreciated. 2. The more experienced of the two workers explained early on that he needed to remove some insulation but assured me he'd put it back when he was done. When I saw that he'd not put it back, I mentioned it. He refused to put it back, saying "It doesn't matter". It was an odd way to end a perfect job up to that point. I was totally pleased with how everything was handled, and then that comment and behavior from him just put a bad taste in my mouth. That evening or the next day, I received a very nice gift from the company that was just a really nice touch. A couple of weeks later, we had heavy rains and I experienced water along the walls where the work was done. Within a week of me raising the concern, an arrangement for a technician to visit my home was made. I appreciate their prompt attention to the matter. I expect it's very simple like needing more epoxy at the base of the straps, so I decided to go ahead and submit this review. It's difficult to find trustworthy people to do work in your home. I'm very relieved I found a company that is totally worthy of that trust and highly recommend Acculevel. The work they did looks good and solid.
David W.
Dec 2020
One screw type pier installed. 2 workers hand dug hole below bottom of foundation. Cleaned out under foundation for platform. Although foundation was deeper than I thought, the hole was done much better and quicker than I envisioned. Pier was screwed at bottom of hole with a hydraulic motor. Once limit on hydraulic pressure was reached, the pier was cut at proper level, platform installed, and cracked section of foundation was raised with a hydraulic jack. Crack in stonework closed up nicely without going too far and creating additional cracks. Workers had 5 and 15 years experience doing this work. Very professional and did a very nice job every step of the way. Note that I (homeowner) chose to move and reinstall landscaping stones and gutter drain. Also, tuckpointing/repairing the cracks was not included in the quote. I plan to do that myself at a later date.
Response from Acculevel Inc
"Thank you for posting this. We appreciate your feedback and business."
Merry S.
May 2020
This company is absolutely wonderful beginning with the courtesy when I called to schedule an appointment the first time. Next Jack N who arrived at my home on time and as promised. He provided me estimate for the repair and went over every detail of it with me. When the crew arrived to do the job they were very professional and performed the job as promised. I have a large house that was built in 1902 and was NOT able to find anyone willing to tackle my problem. Acculevel came in and fixed every issue. My house has a tight crawl space but Acculevel was able to replace a beam and the sister joist. In addition provided support and leveled out my floor. This was done without needing to cut a hole in my floor. The results were immediate and my floor looks and feels wonderful. I immediately noticed the stability. I can not thank Acculevel enough for their hard work and reasonable pricing for my job. I would highly recommend them for all your foundation and stabilization needs. Super job Acculevel!!!! 10 stars
Response from Acculevel Inc
"Thank you for your review. We really appreciate your business."
Ernest S.
Apr 2020
They were excellent. They replied to my inquiry promptly and sent an estimator. The price was good. They scheduled the work in a reasonable time. The workers showed up on time; worked hard the whole time; finished the work; cleaned up the area and left. We would highly recommend them.
Response from Acculevel Inc
"[Member Name Removed], thank you for taking the time to post this. We appreciate your business and the opportunity."
Dan L.
Apr 2019
I have some level of disappointment because Acculevel was unable to lift the patio back to its original position. That being said, I think the challenges they encountered would have been encountered by anyone else, and some of the other one-man mudjacking operations who wanted to use buckets or wheelbarrows to carry slurry back to my patio probably would have given up earlier. I chose Acculevel because they use foam instead of slurry (which should last much longer), they had a 300 foot hose solving problems with access to the backyard (I live on a steep slope with retaining walls), and I had more confidence selecting them compared to independent one-man operations who do mudjacking. Their price wasn't the highest bid I received but it wasn't the lowest. I thought it was fair given the foam is a higher quality product. The crew actually arrived an hour early, which actually wasn't ideal but not a big deal (a call would have been nice). They worked hard and I suspect they were there much longer than they had originally envisioned. They did a nice job sealing all cracks when they were done with a high-quality crack filler which most of the mudjacking guys told me they don't do. The good crack filler can be messy and difficult to work with so this was a nice little bonus. Although they couldn't get the patio back to where it was, they worked hard to do the best they could without risking damage to the retaining wall. At least with the foam they use, I have confidence it won't sink anymore.
Response from Acculevel Inc
"We appreciate your positive review and your feedback. Thank you."
LEWIS G.
Oct 2018
The Acculevel personnel offered practical, cost-effective solutions. No pressure or subtle fear tactics were used - just a realistic evaluation of the problems in the crawl space. When work began, the workers were polite, cooperative and informative. There were a couple of minor problems but Acculevel addressed the problems in an appropriate time frame. Although Acculevel personnel were frequently available, they could not always be immediately available. In those instances, they returned calls and maintained contact both before and after the job was completed. In one case, the job supervisor called me during a family vacation to let me know that there might be delays, but that any problems would be addressed - and they were.
Response from Acculevel Inc
"Thank you for your kind words and the positive review."
Karen L.
Dec 2017
I was very pleased with this company from the beginning of the job through to the end. They were prompt and did what they said they would do. They did not charge for "extra add-ons" and also lowered their bill when they found out things were not needed. Their honesty really impressed me! I only regret that I can't provide them with A+! I would recommend this to anyone who needs this service.
Response from Acculevel Inc
"Thank you so much for the kind words [Member Name Removed]. We are happy we were able to help and provide a good experience for you."
Joanna M.
Dec 2017
Everything was wonderful! First of all, the representative they sent to look at my problem, Greg, was tremendous! He explained everything very clearly and gave me 3 options. He answered all my questions. The two men who came to do the work were efficient, did a great job, and left me with a dry basement! I would recommend them to everyone!
Response from Acculevel Inc
"Thank you so much for taking the time to review our service and we are glad we could assist in taking care of your needs!"
Byron M.
Oct 2017
They did a good job, they came on time, they cleaned up after themselves and they work clean. I am very satisfied.
Response from Acculevel Inc
"Thank you for choosing us and for taking time to post this review!"
Jack H.
Sep 2017
It went well.
Response from Acculevel Inc
"Thank you for taking the time to post this review."
Brian M.
Aug 2017
This is one of the BEST COMPANIES I have ever worked with! They are very responsive & HONEST!! - After they excavated the sites it was discovered there where Helical piers from a past job of theirs from many years ago... maybe even 20 years ago. Nolan Beery came down to Indianapolis to see the piers first hand - and covered them with their lifetime warranty. I was not the original owner that added the piers... they found the receipt that they did do the work many years ago for a previous owner of my home. They covered majority of the pier sites under their warranty. THERE ARE FEW COMPANIES THAT HAVE THIS HONESTY & INTEGRITEY LIKE ACCULEVEL. Acculevel is one of the best companies I have worked with. Hands down if you need any foundation work by a professional company that stands by their work Acculevel is the choice!
Response from Acculevel Inc
"It is our goal to stand behind our work and operate our business in an honest manner. Thank you for your response."
Dick B.
Aug 2017
It went exactly as planed
Response from Acculevel Inc
"We always try to meet expectations and we are grateful we were able to do that."
Mike L.
Jul 2017
Brick and chimney repair was done on time and in a professional manner.
Response from Acculevel Inc
"We appreciate your business and review."
Licensing
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FAQ
Acculevel Inc is currently rated 4.7 overall out of 5.
Acculevel Inc accepts the following forms of payment: CreditCard
Yes, Acculevel Inc offers free project estimates.
No, Acculevel Inc does not offer eco-friendly accreditations.
No, Acculevel Inc does not offer a senior discount.
No, Acculevel Inc does not offer emergency services.
No, Acculevel Inc does not offer warranties.