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"The crew arrived as scheduled. The crew leader seemed unsure to me about the job specifics so I had the office double check with him and then we were all on the same page. They removed the old fence and posts, dug new ones and put up the new fence in about 5 hours. I wasn't home when the crew finished and I was unhappy when I got home with the height of the fence fabric on the gates, the muddy mess they left on the sidewalk and the the way one corner was done. I contacted the office and within an hour, the crew was back and adjusted everything that I had a problem with. Love being able to text a company and get an answer. Great responsiveness to correct little problems."

"Excellent, pricing was fair. Customer service good, design and installation great."

"The work hasn’t been done yet"

"Bob and the Capitol team do superb work. The quality of the work is top-notch and their customer-centered approach is always evident. When our neighbors saw our fencing they too pursued Capitol. I strongly recommend this company. You may find less expensive options, but I doubt that you will find higher quality work."

"It went well. Dave was very professional to deal with during the construction of our deck and keeping us informed of changes. The carpenters, Cyle and Dakota were fantastic. They built the deck from the footers to completion of railings, decking, privacy panels and steps. They too were very professional, always ready to answer our questions and listen to our input. They showed up early, worked quietly and cleaned up their equipment after every workday. The project was scheduled to take about 3 weeks but because of manufacturing delays in material shipments took about 9 weeks."

"I am extremely disappointed with my decision to use Lannis Fence. Kyle seemed great and knowledgeable during the sale. I was told 8-10 weeks on the schedule, we left our nearly $5,000 deposit, then it went downhill. For starters I reached out in mid July for pictures from Kyle to get my HOA approval. I waited over a week for a response and heard nothing back and had to follow up. Then waited 2 days for an email with 1 picture. I waited 8 weeks before reaching out to see where I was at on the schedule (early August). At that point I had heard nothing from anyone at Lannis. I texted Kyle on August 5th, 6th, and 10th before finally getting a response that he would have his project manager call me the next morning (August 11th). The next afternoon came and I had heard nothing so I sent a reminder text to Kyle to have Tom call me. I got no response. So on August 12th I called their main office and asked for Tom. He told me it'd be at least mid September before they'd start, at the earliest. He didn't seem to care at all that they were exceeding the timeline by over 5 weeks. I decided to call back and see what the penalty would be to cancel my contract. Brent (Kyle's brother) called me back and convinced my to keep my contract and got me in the schedule for August 23rd. A few days before the install I got a call from Tom letting me know utilities would be marked out and that the install crew would be out before 10am on Monday, August 23rd. Since Lannis doesn't meet with their own install subcontractors to walk them through the scope, I had to take off work in the morning to meet with them. I waited until after 10:30am on the 23rd and heard nothing. Called the office and was told the crew was at the shop picking up the materials and would be out within a half hour. They didn't show up until 12:30. I walked them through everything, they unloaded some materials and said they would be back to get the corner posts set. They never came back or communicated that they wouldn't be coming back. So fast forward, after taking 3-4 days longer than I was told to install, the fence was finally up and good for the most part. 4 of the posts were installed in the wrong location. The crew moved upon my request (I had showed them where they go twice, and Kyles drawing specified very clearly). They cut the posts with a chainsaw 4-5 inches above ground level and covered in dirt to try to hide it. They also installed the incorrect hinges and broke my hose holder that was mounted on my house. Then I waited over 4 weeks (September 26th) before I reached out and demanded the posts that were installed in the wrong spot be dug up (see photos), and also tried to find out what the rest of the process was. Kyle responded this time, and apologized and said he would have Tom call me in the morning. On the night of the 27th I let Kyle know I had never heard from Tom. Then again on the 28th. Instead of calling me, Tom deflected to their subcontractors to call me. Great manager. A couple no shows later and the correct hinges finally got installed. Now my gate posts look like swiss cheese and they rub quite a bit. Once things were finally done I reached out to Kyle to see if he could bring the final invoice down a bit for all of the communication and execution issues. He thought I deserved something back as well and would talk to his brother Brent to discuss an amount and get back to me on Monday. This was September 30th. Fast forward to October 18th and I had heard NOTHING yet. I texted Kyle on October 18th, no response. I texted Kyle on October 20th, no response. I texted Kyle on October 22nd at 8:30am, nothing. Then in the afternoon before getting a response that he was in quarantine for COVID. Because a 10 day quarantine justifies no responding for over 3 weeks... He told me he'd have Brent call me. Nobody ever called. Now on Thursday November 11th I received an email that my invoice is past due. I text Kyle immediately and surprise, no response. It's now 11/14 and I'm still waiting for an answer."

"The crew was so professional, easy to talk to, prompt and clean. The end project turned out even better than expected! Would highly recommend."