
Fortin Welding & Ironworks Inc
About us
40 employees, subs some portable repairs. Charges by the hour or job. Some travel charges may apply.
Business highlights
Services we offer
Ornamental metal working: decorative & security. Fences, basketball standards. Custom-made. Cast iron, chairs, decorations, railings, tables, wrought iron. Installation and design. Welding repair & services.
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 1% | ||
| 2% | ||
| 1% | ||
| 4% |
We were creating a bar area in our home and needed a cart of specific dimensions to fit into a space next to a cabinet. The cart was built to hold granite tops on the shelves. We visited Fortin's and spoke to a designer who fashioned a cart to the dimensions required to fit the available space.
Because of the season (summer) the ironworks shop was very busy and it took a few weeks to complete the project. However, the work is exceptional. The craftsmanship is outstanding. The design was simple and clean, just as we wanted. While this project was not very complicated, there are products on display that illustrate what creative talent is available from them. For exceptional craftsmanship combined with creative design you cannot find a better place.
If you are in a hurry for their custom work plan your project during and quot;off seasonand quot; because the secret is out about Fortin's!
Unfortunately, this was a wrong decision on our part. We purchased the furniture in May and didn't get the final pieces until almost 4 months later (We had several deliveries of a piece or two). The communication was extremely poor and set all the wrong expectations. From day one we were told that as the pieces came in they would be delivered, but I had to call on a weekly basis and remind them of this. Every time I called they asked what I did receive and what I was missing. The final straw was when they delivered all the cushions/pillows in cardboard boxes in pouring rain, but didn't tell us they were out there. When we went to unload them they were covered in wet cardboard and our patio was a mess. Very frustrating when you spend $13,000 on patio furniture.
The reason for the delay was the manufacturer and their warehouses. Not once did Fortin suggest how they would fix the problem other than to blame them on delays. I do business differently - when I represent a brand I am in fact that brand. I would follow up and if something that was supposed to take 6 weeks to deliver took 14 weeks, I would demand a discount for my client. Or at the very least demand a time frame when it was going to get done. Every week Bob/Janet just said it's not their fault.
Sadly, this was a complete disappointment. The summer is ended and we never did get to enjoy our full patio set before school started for the kids. I paid the extra money and went with Fortin to make it easy and to support our community - instead it made it much more difficult. The quality of their furniture is superb, but I would highly suggest using Frontgate or even Relish in Grandview to get better customer service and pricing.
Licensing
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