Ace Fence & Deck LLC
About us
Ace Fence & Deck is licensed throughout Central Ohio and is looking to take the gamble out of improving the exterior of your home. The good people at Ace Fence & Deck are friendly, knowledgeable and willing to work a project that suits every budget. Ace wants to help you claim all of your property while providing a safe place for your children and pets. We have a wide selection of everything from traditional wood to maintenance free vinyls and aluminum. Additional email - [email protected]. Additional fax - (740) 862-5727. Additional phone - (800) 919-4223 & (614) 751-8054.
Business highlights
25 years of experience
Services we offer
Fences, decks, gazebos & railing., patio enclosures, screen rooms
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.888 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 6% | ||
| 3% | ||
| 1% | ||
| 2% |
Showing 1-25 of 88 reviews
Liz H.
Oct 2019
The work hasn’t been done yet
Linda E.
Jul 2017
The big wooden gate was blown down during a storm and had them replaced the gate. I like their work.
Linda E.
Jul 2017
I have a dog and the fence was to low. He could jump it.
Linda E.
Jul 2017
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Karla A.
May 2017
Everything was beyond my expectations from start to finish. Rob came out for the estimate and the price for the vinyl fence was consistent with what I was expecting, so I went ahead and went with ACE. Mike and DJ worked on a Saturday and Sunday to get the job finished. The fence is beautiful and I have already had friends and neighbors ask about who did the work. I would definitely hire this ACE fence and deck for any other projects that come up.
Nicholas J.
Feb 2017
Ace Fence & Deck was the best fence company of many that I contacted. Jeremy came out for the initial estimate. Jeremy was punctual, professional, and incredibly helpful with determining how best to look at our current fence situation as well as future needs (access to alley, containing two crazy dogs, curb appeal, etc.). Jeremy was very honest about our job and its scale. It was a huge tear out and haul away job. Shortly after the initial estimate, the owner of Ace Fence & Deck contacted me. Mr. Bruno (the owner) wanted to come back out and have a look around with Jeremy to help ensure that I got exactly what I wanted and needed from their work in addition to figuring out the best way possible to achieve this. Mr. Bruno was always incredibly polite, helpful, and professional. Not only did he help figure out the best financial options for a large fencing project on our home, he also remained in personal contact with me throughout the pre-work phase when all of the financial logistics were being worked out.
Once the project was started, Mr. Bruno and his employees stayed in contact with me regarding progress updates as well as finding some unexpected obstacles. The haul out of the old fence took only a couple days. Despite bad weather in February and illness on the employees' part, the fence was completely installed within 2 full weeks of starting. Mr. Bruno's employees kept me informed when they found unusual materials under the ground in the yard as well as buried conduits in the path of one of the fence sections. My yard was left in better shape than when the job was started.
Throughout the entire project, it was clear that Mr. Bruno wanted to provide the best product for a fair price that would meet all of the current and futures needs as best as possible. I always felt that Mr. Bruno and his company provided a great experience and a fantastic product. I would highly recommend them to anyone needing a fence no matter the size of the job.
Once the project was started, Mr. Bruno and his employees stayed in contact with me regarding progress updates as well as finding some unexpected obstacles. The haul out of the old fence took only a couple days. Despite bad weather in February and illness on the employees' part, the fence was completely installed within 2 full weeks of starting. Mr. Bruno's employees kept me informed when they found unusual materials under the ground in the yard as well as buried conduits in the path of one of the fence sections. My yard was left in better shape than when the job was started.
Throughout the entire project, it was clear that Mr. Bruno wanted to provide the best product for a fair price that would meet all of the current and futures needs as best as possible. I always felt that Mr. Bruno and his company provided a great experience and a fantastic product. I would highly recommend them to anyone needing a fence no matter the size of the job.
Bessie S.
Jul 2016
I'm satisfied!
Bradley P.
Jul 2016
unknown
Patrick W.
Feb 2016
Overall everything went quite well. The owner came out to provide the estimate within a few days of of the original request. When he came back to give us the estimate and discuss it turned out that he had been a classmate of my wife's. Generally a very nice, seemingly hard working individual. He also lives near some close friends of ours, and I give marks for people who know there neighbors, as he obviously does. He stated the work would be completed in about four weeks, which was fine with us and told us they would call before they came out. It was maybe a week and half and we received a call stating they would begin on Monday. This is where we had a little hiccup, on Monday I received a call stating that the intaller would not be able to come out, due to weather and a doctors appointment. Weather was bad and sometime people get sick, I'm ok with either issue causing a delay. It just seemed a little flakey to use both. I had no problem with the delay and they were very apologetic, and it seemed like they felt bad and were throwing extra excuses to make it seem more palatable. Again, if someone gets sick, that does not reflect negatively on you as a company. Just say it happened, apologize and move on. I was fine with it, you should be ok too. The very next day the crew was at the house ready to go. They spent the day and much of the next installing the fence. It looks great, is far stronger than we expected, and they made a small change with no questions asked. So they did a great job. The fence looks great, the wife is happy and all is almost completely well with the world. There was two tiny issues with installation. One was our fault, one was theirs. Our fault: our dog chewed their extension cord which was left at the house for the evening. Our dog chews everything, a major complaint of mine, and this was his fault not theirs. So I bought them a new extension cord, which they did not ask for. They said a new end would have been fine. Nope, our fault, you get new equipment. But the fact that they didn't ask for new means a lot given it was not their fault. Their issue was that they left a little bit of a mess on my neighbors property. I don't mind cleaning up my yard, or my neighbors for that matter, but I would have liked them to be a little more careful with his yard. Now I say that knowing conditions were less than ideal, lots of snow, cold, frozen ground. Basically, the conditions were terrible, and this is a small thing. So things to note, a couple of really small issues, surrounded by GREAT work. Note the all A rating, I'm not kidding here and I don't give them lightly, just check my other reviews. Would I hire again, yes! This was a great company to work with.
PHILLIP R.
Jan 2016
unknown
Lynne H.
Aug 2015
unknown
Deborah W.
Jul 2015
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Harold Y.
Jun 2015
I called Ace to give me an estimate on replacing a 30 year old chain link fence that was rusted and some of support poles were broken. I called them based on being a "Super service award " on Angies list.
The sales rep. came out and took pics. and measured the length of fence. He gave me an estimate and we decided to go with them.
He filled out a contract and I signed.
About 3 weeks later they installed fence. I had an issue with size of gate, but they explained that a 36 inch gate is really a 32 inch
gate with a 36 inch opening. I said ok I did not know that.
I looked at the fence where it meets my neighbors fence, and my new fence was 4-5 inches higher than his. My old fence was not that way. All other fence in my yard and neighbors are all 42 inch. I called salesman and was told that he was not sure
they make a 42 inch fence, but if I wanted it fixed I would have to pay for it. I immediately called the owner Rob and he said they make a 42 inch fence but said that I signed a contract for 48 inch fence and if I wanted it fixed I would have to pay extra to fix it. I told him that the sales guy had pics and to look at them. We went thru a couple more calls and he offered excuses like "well maby you will get a big dog someday". I am 69 years old and live on a fixed income and did not have more money in my budget to fix their mistake.
I ask him if he and salesman would come out and meet with me and look at it and discuss.He said he would and an appointment was set up. 2 hours before appointment he called and said old fence was buried 4 inches in ground and that's reason old fence was lower which was a lie. He never showed for appointment.
There were before and after pics. but he said I signed a contract for 48 inch fence and case closed.
Response from Ace Fence & Deck LLC
"Member entered into a contract with Ace Fence & Deck LLC on April 23, 2015 to have a 4’ tall 11ga chain link fence installed. Ace Fence & Deck was to tear out existing chain link fence and replace with a new chain link fence. Member asked to have the same fence installed that was replacing the old fence. Member was unaware the height was 42” tall until it was brought to his attention by a neighbor three weeks later after the new fence was installed. Member signed a completion form on May 14, 2015 stating he was satisfied except for the "gate size but will live with it." At no point and time was the member lied to by any representative from our company. The old fence of the members was trenched into the ground and it was a difficult removal. For standard chain link gates, the gates are always smaller than the opening- this allows the gate hardware to work properly. For the fence height when the chain link fabric measures 1" over 42", the next manufactured height is 48" tall. In all of our years of business, we have never had a customer call us back weeks after the install with a complaint that the wrong fence was installed. We have before photos to show that the member's fence was taller than his neighbors before we installed the new fence along with the fence being buried in the ground. Ace Fence & Deck fulfilled the contract the member signed and agreed to, we do not feel that we are at fault in this matter. If we do not honor our contract, what is the point in having one? If you are interested in seeing the pre-job photos, feel free to contact us and we will be more than happy to share them with you."
Hiroko T.
Jun 2015
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Susan M.
Jan 2015
unknown
Steven M.
Nov 2014
Ace Deck did a fantastic job on my new deck. It is 14 x 9 with pressure treated pine on the walking surfaces and cedar everywhere else. They did it over three days and just a couple of weeks after the initial estimate. The only downside is that I'll now have to spruce up the rest of the house to match. Very courteous, prompt, and professional!
Tim L.
Sep 2014
unknown
CAROL M.
Jul 2014
Rob was very nice to work with as far as the original estimate & contract were concerned, but everything after that has been just a bad memory. I selected the "Good Neighbor" style of vinyl fencing from the brochure we worked from. I was unaware that the installation would be done by a subcontractor. The crew showed up and began tearing out the wood fence and installed the new fence from the back of my yard to the front. When I went out later on in the day to see how things were going, I saw a fence that looks slanted rather than a straight horizontal line. When I expressed concern about this I was told their directions were to follow the grade of the yard and that what I was seeing was an "optical illusion". These men worked extremely hard and did not finish up until after 6:00 PM and asked me to sign a form indicating my satisfaction with the work. Although I was not happy with the result, I felt pressured and I should not have signed it, but I did. To make a long story short, the fence I have now follows EVERY grade in my back yard and looks like something out of the Wizard of Oz movie. The yard was an absolute disaster with dirt piles everywhere on my property as well as my neighbor's on either side. No effort was made to at least smooth out the clumps. The next day I was surprised to see that they had also put a PERMANENT sign on the post facing the street indicating the work was done by Ace Fence & Deck. To say it looks tacky is an understatement. It has been over a year and I still get a sick feeling in my stomach every time I look at my fence. My advice to anyone considering doing business with this company to ask LOTS of questions as far as how the installation is done and what you expect the work to look like once it is done. It would be a good idea to specify your expectations in the contract. In my case, the only thing that looks like the fence shown in the brochure is the type of fencing used. It certainly is not straight as shown. It's very disappointing to have spent $4200 and not be happy with the end result.
Response from Ace Fence & Deck LLC
"I am sorry you are not happy with the fence, it has been over a year since the install and we have not heard from you so it comes to a surprise when we received this review on Angie’s List. It would have been nice to have been contacted prior to you writing this review seeing that since the day I left your home after the install you were happy with the fence shook my hand and said thank you. I am unsure of what has happened between then and now. The fence was built to follow the contour of the ground and this is the correct and proper way to do so. If the sections are not installed that way this would leave an 8”-10” gap between the ground and the bottom of the fence, and I am sure this would not make you happy either. The fence we removed was also built to follow the contour of the ground, but since the rail was behind the pickets this was not as noticeable to the eye. The new vinyl fence has the rails at the top and bottom so this more noticeable and may be the optical illusion you are talking about. The reason the fence in the brochure looks different is because it is not in your yard. The fence was installed according to your yard specifications. On occasion we use your completed job photos to show customers and example of that fence style since the fence and landscaping complement each other so well. [removed member name] I know that the install process was explained to you several times and you had plenty of time to decide on your fence style. The first visit I came out for the free estimate and then followed up 2 weeks later with you. I then came back out the second time to go over the work order and install once you decided to choose my company to do the fence install. I take offense when you question the “install process and the finished product look” when I know good and well I clearly explained this to you both times I was out to meet with you. We have attached before and after photos of your fence in our photo gallery from the day we left your project and I will stand behind this install 100% in that it was done correctly and looks great! Also the only issue you had during the install was with one section next to the home and we addressed that immediately and made the necessary adjustments for your liking. Please let me know if there is something I can do."
Chris R.
Jun 2014
unknown
Adam G.
Jun 2014
unknown
William B.
Apr 2014
Rob came to our house and gave us an estimate. I felt it was a little pricey
for no more than we were having done, but he assured me that the quality of material was far above what I could purchase at the "big" home improvement stores. The quality of the aluminum railing, installation and attention to detail was excellent.Barbara T.
Apr 2014
unknown
Kevin M.
Mar 2014
Showed up on time and did a good job on the repairs to my deck
Jerry H.
Feb 2014
Did it in the snow. Looks great. The only issue so far is that with the last cold weather the gate to the back won't close. I called them a week or two ago and they said they would fill out a service order, but no one has responded yet. The weather has been bad and I am hoping that had something to do with the delay. Hopefully, with better weather this week the task will be accomplished.
Keith S.
Dec 2013
I was impressed by the knowledge of the salesman. The final selling point for me was his statements about 'we will find all your property markers' and 'we will make sure you get every inch of your property'. Those details were important to me. It turned out not to be the case. The installer put the fence an average of a foot inside the property line without even looking for the property markers. At one point where the fence had to line up, they were closer to 2 feet off the mark. Now I have to mow on both sides of the fence. I tried to ask them what happened but did not get a good answer. I also thought the shadowbox fence was a bit odd. I was expecting the posts to be in the middle of the shadowbox like my previous fence. Instead it was a shadowbox fence nailed to outside posts. Not sure if this is the way everyone does it now or not (my previous fence was 20 years old). All in all the installation was ok. But I was disappointed between what they said and what they did.
Licensing
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FAQ
Ace Fence & Deck LLC is currently rated 4.8 overall out of 5.
Ace Fence & Deck LLC accepts the following forms of payment: CreditCard
Yes, Ace Fence & Deck LLC offers free project estimates.
No, Ace Fence & Deck LLC does not offer eco-friendly accreditations.
No, Ace Fence & Deck LLC does not offer a senior discount.
No, Ace Fence & Deck LLC does not offer emergency services.
No, Ace Fence & Deck LLC does not offer warranties.