Ace Fence & Deck LLC
About us
Ace Fence & Deck is licensed throughout Central Ohio and is looking to take the gamble out of improving the exterior of your home. The good people at Ace Fence & Deck are friendly, knowledgeable and willing to work a project that suits every budget. Ace wants to help you claim all of your property while providing a safe place for your children and pets. We have a wide selection of everything from traditional wood to maintenance free vinyls and aluminum. Additional email - [email protected]. Additional fax - (740) 862-5727. Additional phone - (800) 919-4223 & (614) 751-8054.
Business highlights
Services we offer
Fences, decks, gazebos & railing., patio enclosures, screen rooms
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 7% | ||
| 3% | ||
| 1% | ||
| 2% |
"Sorry you are were dissatisfied with the free service that we offer. Unfortunately this time of year is our busiest time and sometimes estimates go out late and returned phone calls from the sales reps are delayed. Our sales reps run 5- 6 in home appointments 5 days a week along with providing estimates to clients who fill out online requests. We do our best to respond in a timely manner but unfortunately we are only human and sometimes delays happen. Our sales rep did in fact email your estimate, but he missed typed a letter in the email address causing a delay. He was unaware of this until we received your review on Angie's List. Best of luck with your project"
"[Member Name Removed], Sorry to hear that we were unable to meet with you. But unfortunately due to unseen weather conditions sometimes last minute cancellations do happen especially with Ohio's weather. Our employee's safety is our number one concern over a free estimate."
Once the project was started, Mr. Bruno and his employees stayed in contact with me regarding progress updates as well as finding some unexpected obstacles. The haul out of the old fence took only a couple days. Despite bad weather in February and illness on the employees' part, the fence was completely installed within 2 full weeks of starting. Mr. Bruno's employees kept me informed when they found unusual materials under the ground in the yard as well as buried conduits in the path of one of the fence sections. My yard was left in better shape than when the job was started.
Throughout the entire project, it was clear that Mr. Bruno wanted to provide the best product for a fair price that would meet all of the current and futures needs as best as possible. I always felt that Mr. Bruno and his company provided a great experience and a fantastic product. I would highly recommend them to anyone needing a fence no matter the size of the job.
"[Member name removed] I am very sorry I was hoping you would call in after the missed appointment. I did not have the correct phone number on file, to reach you. I did not have a way of getting in contact with you. This is totally my fault and I am sorry. Please contact my office 614-751-8054, if your still interested in the free estimate. I would like to provide you with a quote. Again sorry Rob Bruno Jr."
I called Ace to give me an estimate on replacing a 30 year old chain link fence that was rusted and some of support poles were broken. I called them based on being a "Super service award " on Angies list.
The sales rep. came out and took pics. and measured the length of fence. He gave me an estimate and we decided to go with them.
He filled out a contract and I signed.
About 3 weeks later they installed fence. I had an issue with size of gate, but they explained that a 36 inch gate is really a 32 inch
gate with a 36 inch opening. I said ok I did not know that.
I looked at the fence where it meets my neighbors fence, and my new fence was 4-5 inches higher than his. My old fence was not that way. All other fence in my yard and neighbors are all 42 inch. I called salesman and was told that he was not sure
they make a 42 inch fence, but if I wanted it fixed I would have to pay for it. I immediately called the owner Rob and he said they make a 42 inch fence but said that I signed a contract for 48 inch fence and if I wanted it fixed I would have to pay extra to fix it. I told him that the sales guy had pics and to look at them. We went thru a couple more calls and he offered excuses like "well maby you will get a big dog someday". I am 69 years old and live on a fixed income and did not have more money in my budget to fix their mistake.
I ask him if he and salesman would come out and meet with me and look at it and discuss.He said he would and an appointment was set up. 2 hours before appointment he called and said old fence was buried 4 inches in ground and that's reason old fence was lower which was a lie. He never showed for appointment.
There were before and after pics. but he said I signed a contract for 48 inch fence and case closed.
"Member entered into a contract with Ace Fence & Deck LLC on April 23, 2015 to have a 4’ tall 11ga chain link fence installed. Ace Fence & Deck was to tear out existing chain link fence and replace with a new chain link fence. Member asked to have the same fence installed that was replacing the old fence. Member was unaware the height was 42” tall until it was brought to his attention by a neighbor three weeks later after the new fence was installed. Member signed a completion form on May 14, 2015 stating he was satisfied except for the "gate size but will live with it." At no point and time was the member lied to by any representative from our company. The old fence of the members was trenched into the ground and it was a difficult removal. For standard chain link gates, the gates are always smaller than the opening- this allows the gate hardware to work properly. For the fence height when the chain link fabric measures 1" over 42", the next manufactured height is 48" tall. In all of our years of business, we have never had a customer call us back weeks after the install with a complaint that the wrong fence was installed. We have before photos to show that the member's fence was taller than his neighbors before we installed the new fence along with the fence being buried in the ground. Ace Fence & Deck fulfilled the contract the member signed and agreed to, we do not feel that we are at fault in this matter. If we do not honor our contract, what is the point in having one? If you are interested in seeing the pre-job photos, feel free to contact us and we will be more than happy to share them with you."
"[member name removed], We are sorry to hear this- we have went back and checked our emails and we have not seen anything come across for your online estimate request. The only information we could find in our email was from a fence quote that was given to you back in 2008. If you could please contact our office at 614-751-8054 so we can work on getting a quote to you."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
1500 E. Chestnut Street, Lancaster, OH 43130
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