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"I had purchased a new HVAC for installation in my home. There were challenges to getting the cooling unit to function as well as running new wire. The job took several visits to trouble shoot and complete. The service staff, Ian Bryan, and Will were cordial and professional throughout the process. And the manager, Eric, was assertive in contacting me and trying to schedule a final service appointment to get the issues resolved so the system would function properly. This company is definitely motivated and intentional to keep customers happy and satisfied. They are tidy and clean up afterwards. I would use this company again based on K&K's bottom line of doing the right thing when there are complications."

"Really well. On time, helped with installing the double oven, which is very heavy, and was fun to talk with. I would hire him again. Very experienced, knew his craft and did a great job!"

"I had Mr. Electric out to my house on June 19 and showed the electrician, Sean, and his apprentice, Jeff, 4 items that I wanted to have looked at and repaired. Those items were: 1) 2 outlet boxes in a shared wall that were not perfectly aligned so had intermittent grounding 2) an outdoor light replaced with another standard outdoor light that I provided 3) some wiring in a switch checked for safety 4) a suspected weak breaker replaced. After showing them all 4 items, Sean repeated them back to me before giving me a verbal estimate of $662, which seemed reasonable for all 4 items. They were not able to complete the items that day and asked to return. I asked if it was okay to have my parents there instead of me when they returned since I work full-time and Sean agreed. I walked my parents through the list so they understood the work to be completed. Sean and Jeff returned on June 24 and spent approximately 30 minutes in my house. Sean and Jeff only completed 2 of the 4 items but I was billed the full $662. When I got home, my dad walked me through the work. They installed the outdoor light to satisfaction and fixed the grounding issue upstairs by running about 6 inches of cable per outlet to another area of the box. They won’t replace the breaker due to the manufacturer no longer being in business and not wanting to use another manufacturer’s breakers, which I understand from a safety perspective. They also did not rewire the switch. According to my dad, all they did was remove the faceplate and verify the ground even though the issue that was expressed to them was weird jumpering inside the box. On the Mr. Electric website, they state that they offer free safety inspections so I should not have been charged for this. My dad also informed me that Sean claimed he knew nothing about the breaker even though I distinctly remember mentioning it and it being on the verbal list when I received my estimate. I never received a formal written estimate to verify that this was a part of it but as a regular customer of their partner business, Mr. Rooter of Cleveland, this was normal procedure to me. My dad also let me know that even though he had offered to turn off the breakers, Sean did all the work without turning any off. This is a safety concern and is against the NFPA Electrical Code (70E, Article 110.3). I did not initially receive an email statement so I called on June 24 at 4:50pm and requested it because I did not understand why I had been charged the full $662 for only partial work. I was informed the email had failed and they would resend it. When I received the bill, there was a charge for Troubleshoot and Minor Repair (which claims a safety inspection is also included) and a second charge for a ceiling bedroom square. I didn’t have them do any ceiling work so I am not certain what this charge is for. The only note is to hang a customer light. I called back at 5:05pm and asked to speak to someone about the bill. I was told that the manager and Sean were not available but that they would be sent a message to call me. I also marked a zero on a survey I received and received a text that I would be contacted. After not receiving any response, I called back on Wednesday, June 26, at 10:27pm due to shift work and left a detailed voicemail and informed them I would be disputing charges. I made sure to leave both my number and my dad’s should I not be available. To date, I still haven’t received any response. My understanding was that my quote was for all 4 items since before receiving it, Sean had repeated them back to me. 2 of the items were not completed and if I had known I would still be charged the full amount regardless, I would have sought out another electrician. They were in my house for 30 minutes and I understand that electricians charge to the nearest hour or per job but $662 for an hour’s work and <$5 of materials seems absolutely ludicrous. I was previously a satisfied customer of the associated Mr.Rooter Plumbing but after this experience, I won’t be using either business."

"They responded within 5 minutes of my asking to be contacted on Angie. He had me send photos of the storm damage and gave a rough estimate over the phone. He had a team out to start the repair that afternoon. The job came in under his estimate. They were very careful around all of the landscaping during the job. Caleb was very friendly and professional. I will definitely us them again."

"Awesome job"

"Steve was great! He was able to fit us into his schedule quickly and work around our tricky availability. He's incredibly friendly and professional. If you want good work done at a very reasonable price, Go with Steve @ Quick Connect. He made quick work of our lath and plaster walls and added the 4 outlets we needed. I'd hire him again in a heartbeat!"

"Gorjanc did a great job with the installation of the furnace and air conditioner. Only issue, to date, is that the furnace had a part malfunction-when the power went out. Gorjanc came out to fix it, but for the price of this unit, the cost should've been the responsibility of the vendor."

"Last year I wanted to install a new digital thermostat in my house. I bought the thermostat I wanted from Amazon. I called Sal's Heating & Cooling, Plumbing & Sewer to see if they could do this under a Groupon offer. They said they could, so I bought a Groupon For Sal's Heating & Cooling, Plumbing & Sewer for a service call plus one hour of labor. When I called back to make the appointment with Sal's, they said there would be an additional several hundred dollar charge for the thermostat. This was not revealed on the initial call. needless to say, I used a different company. But, I was still stuck with a Groupon that I could not use. So, last week a laundry drain backed up and I thought I would use the Groupon for Sal's. I called Sal's to see if they would honor the Groupon and would be able to do the job. They said yes and yes. When the technician got to the house, he said it would be an additional $350 to clean the drain. Sal's said the Groupon was good only for a house call and 1 hour of troubleshooting. The Groupon says o1 hour of labor. I will never use Sal's Heating & Cooling, Plumbing & Sewer company for anything. I would recommend you NEVER use Sal's Heating & Cooling, Plumbing & Sewer for any reason. They are unscrupulous at best!"